Minimum experience required: over 5 years.
Salary: Negotiable based skills and experience
Location: Dubai, AE
Required Skills: Finance and Budgeting, Management
Start date: Open Ended
Details:
Spa Operations Manager – Luxury Spa & Wellness
Department: Spa Operations
Reports To: Director of Operations
Location: Jumeirah 1, Dubai, UAE
Start Date: [To be Confirmed]
About Us
We are a world-class luxury spa and bathhouse opening in January 2026 in the heart of Jumeirah. Blending traditional rituals with modern wellness innovations, we will redefine luxury relaxation in Dubai. We are seeking an experienced Spa Operations Manager to ensure the flawless execution of spa services, uphold service standards, and deliver an exceptional guest journey.
Job Summary
The Spa Operations Manager will oversee the daily spa operations, including service flow, treatment schedules, and guest experience. This role requires a proactive leader who ensures treatment rooms, wellness zones, and spa suites operate at the highest standards of cleanliness, readiness, and efficiency. Working closely with the Director of Operations, this position ensures consistency across all spa touchpoints.
Key Responsibilities
• Supervise spa therapists, attendants, and guest coordinators on the floor.
• Manage daily treatment schedules and ensure seamless guest service flow.
• Oversee room readiness, cleanliness, and proper inventory control.
• Conduct regular floor checks to maintain standards of service, hygiene, and ambiance.
• Monitor daily service metrics, including treatment utilization and therapist productivity.
• Collect, review, and act on guest feedback to enhance service quality.
• Support staff training, mentoring, and performance evaluations.
• Collaborate with other departments (Housekeeping, F&B, Guest Services) to ensure integrated guest experiences.
• Ensure compliance with all spa SOPs, hygiene protocols, and local regulations.
Candidate Profile
• Diploma or Degree in Hospitality Management, Spa, or Wellness (preferred but not mandatory).
• Minimum 5 years of leadership experience in a luxury spa, wellness, or hospitality environment.
• Strong knowledge of spa treatments, guest service standards, and operational best practices.
• Proven ability to manage diverse, multicultural teams in a fast-paced environment.
• Excellent organizational and communication skills.
• Hands-on leadership style with attention to detail and service excellence.
Why Join Us
• Be part of the opening team of Dubai’s most anticipated luxury spa.
• Work in a brand-new, state-of-the-art facility designed for world-class wellness.
• Career development opportunities within our expanding global wellness portfolio.
How to Apply
If you are passionate about luxury spa operations and guest service excellence, we invite you to apply. Please apply online
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