Minimum experience required: over 1 year.
Salary: Negotiable based skills and experience
Location: Muscat, OM
Start date: Immediately
Details:
We are looking for a highly motivated and experienced Spa Manager to oversee the daily operations of our spa facility. The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, maintaining high standards of cleanliness and safety, and driving business growth through innovative service offerings and marketing strategies. As a Spa Manager, you will lead a team of therapists, receptionists, and support staff to deliver a relaxing and rejuvenating experience for our clients. You will be responsible for hiring, training, and evaluating staff performance, as well as creating schedules and managing payroll. Your role will also include managing inventory, ordering supplies, and ensuring that all equipment is properly maintained. You will work closely with the marketing team to develop promotional campaigns and special packages to attract new clients and retain existing ones. An understanding of current wellness trends and the ability to implement new services based on client demand is essential. You will also be responsible for handling customer feedback and resolving any issues to ensure client satisfaction. The successful candidate will have strong leadership skills, excellent communication abilities, and a passion for wellness and customer service. A background in hospitality or wellness management is preferred, along with experience in budgeting and financial reporting. You should be comfortable using spa management software and have a good understanding of health and safety regulations. This is a full-time position that may require evening and weekend availability. If you are a proactive leader with a commitment to excellence and a desire to create a serene and welcoming environment, we encourage you to apply.
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Responsibilities
Oversee daily spa operations and ensure smooth workflow
Hire, train, and manage spa staff
Maintain high standards of cleanliness and safety
Develop and implement marketing strategies
Manage inventory and order supplies
Monitor customer satisfaction and handle complaints
Create staff schedules and manage payroll
Ensure compliance with health and safety regulations
Analyze financial reports and manage budgets
Introduce new services based on market trends
Requirements
Proven experience as a Spa Manager or similar role
Strong leadership and team management skills
Excellent customer service and communication abilities
Knowledge of spa services and wellness trends
Experience with budgeting and financial reporting
Familiarity with spa management software
Understanding of health and safety regulations
Ability to work flexible hours, including weekends
High school diploma or equivalent; degree in hospitality or wellness is a plus
Detail-oriented and highly organized
Potential interview questions
How many years of experience do you have in spa management?
What spa management software are you familiar with?
How do you handle customer complaints and feedback?
Can you describe a successful marketing campaign you led?
What strategies do you use to motivate your team?
How do you stay updated on wellness industry trends?
Are you available to work evenings and weekends?
What is your approach to managing budgets and expenses?
How do you ensure compliance with health and safety standards?
What new spa services would you consider introducing?
Needed Skills
Leadership
Communication
Customer Service
Budget Management
Marketing Strategy
Scheduling
Inventory Management
Conflict Resolution
Team Building
Health and Safety Compliance
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