Curriculum VitaeFemaleD.O.B. 12 December 1973Number of years working in industry:21 years 4 months |
 |
Candidate ID Number: 99532
Nationality: British
Language Skills:
Fluent: English, Indonesian , French
Basic: Russian
Permitted to work in: Singapore, UK - United Kingdom
Position Sought: Spa Director
Personal Statement
I'm a perfectionist & well organized person, always over achiever & adaptable.
Seeking work in international locations
Employment History:
June 2021 - Present - Spa Manager at (most recent employer hidden for confidentiality) London, UK - United Kingdom, (Day Spa)Duties included:
Responsible in daily spa operations, H&S Risk Assessment, Fire Risk Assessment, guest journey, sales, budget & forecast, recruitment & training, treatments development, SOPs updates & development.
Products worked with:
In House brand
August 2020 - September 2021 - Caregiver at Home Instead Senior Care , Godalming, Surrey, UK , UK - United Kingdom, (Home/Mobile)
Duties included:
This was a COVID job during lockdowns
June 2017 - June 2021 - Owner & Practitioner at The Luxury Touch , Godalming, Surrey, UK - United Kingdom, (Skin Clinic)
Duties included:
I'm a Self-Employed Entrepreneur for a skin clinic focusing on skin rejuvenation & anti-ageing.
Products worked with:
DMK, Elaine Brennan Peelinh System, Fillmed, Hyaluron Pen, Code of Harmony.
April 2014 - September 2016 - Spa Director at Four Seasons Hotel Cairo at Nile Plaza , Cairo, Egypt, (5 Star Hotel Spa)
Duties included:
* Overseen Spa & Wellness operations, developed Retail area & increased the Retail revenue from 0.03% to 7% for the first 6 month.
* Recruited more Therapusts & re-trained them all in the main brand, Phytomer.
* Developed Beautt treatments by implementing more brands & equipment such as CACI Ultimate which boosted up the revenue from 5% to 15% from total treatment revenue.
* Budgeting, forecast, stick control, P&L,monitored KPIs, stick & inventory.
* Develped Sales & Narketing, sovv CBG I'll media, client engagement through newsletters, promotions & offers.
* Winner of the MEA Gold Award among Four Seasons Spas MEA 2015 in BestSpa Revenue Increments.
Products worked with:
Phytomer, Themae, OPI.
September 2012 - March 2014 - Spa Director at Grand Brighton Hotel, Brighton & Hove , UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
* Overseen spa operations, ensure the spa standards are adhered.
* Soa Budgeting & Forcast, ensure the maximum profitability & minimized lost.
* Recruited the whole Reveption team, more Therapists & trained them with the products house & spa operating software.
Products worked with:
ESPA, Jessica Nails, Shellac, Carita.
March 2012 - October 2012 - Spa Director at Bliss Spa at W Hotel Doha, Doha, Qatar, (5 Star Hotel Spa)
Duties included:
It's a maternity cover for 7 months.
Products worked with:
Bliss, Elemis, Remede, OPI, Esse.
Career Break - Maternity/Paternity leaveApril 2008 - September 2008 - Spa Director at Mandarin Oriental Beijing Hotel, Beijing, China, (5 Star Hotel Spa)
Duties included:
It's a Pre-Opening stage, design & concept, Business analysis, recruitment & training, developed OSE & FFE, procurement, spa documentation, S&M, develop operational budget.
Products worked with:
Aromatherapy Associates, ESPA, in house brand.
April 2007 - April 2008 - Spa Director at The Ritz Carlton Beijing , Beijing , China, (5 Star Hotel Spa)
Duties included:
* Pre-opening & launched & management.
* Participating as a Spa Director task force in RC NYC, RC New Orleans, RC Orlando. Assisting in pre-opening for RC Guangzhao, RC HK & RC Shenzen.
Products worked with:
Pevonia Botanica, CACI, Sygmas, Rejuvelite, Quantum.
August 2005 - April 2007 - Spa Director at Sheraton Urumqi Hotel , Urumqi , China, (5 Star Hotel Spa)
Duties included:
* Pre-Opening, launched & managed the Spa & Fitness drpartmemts.
* Recruitment & training for all staff.
* Developed Spa Operations manuals include SOPs, training, collaterals.
* Developed spa operational budgets, marketing plan, membership programs.
Products worked with:
Pevonia Botanica
January 2002 - June 2005 - Spa Consultant at Self Employed, Moscow & St. Petersburg , Russia, ( Hotel Spa)
Duties included:
Freelance Spa Consultant, clientele list includes: Grand Hotel Europe St. Petersburg & Ararat Hyatt Moscow.
March 2001 - February 2002 - Regional Senior Manager at Jamu Spa Bali , Bali , Indonesia, ( Hotel Spa)
Duties included:
In charged for 5 spas in Jakarta, Bali & Malaysia of Jamu Spa Corporations.
Products worked with:
In house brand.
April 2000 - May 2001 - Regional Senior Manager at Mandara Spa Indonesia , Bali, Indonesia, ( Hotel Spa)
Duties included:
Area Spa Operations Manager, in charged for 3 biggest operations in Nusa Dua area: Nikko Bali Resorts & Spa, Club Med & Bali Golf Country Club .
Products worked with:
Decleor, in house brands, OPI
Education and Qualifications:
| 2022 | STA |
| Level 3 Pool Plant Operator certification |
|
| 2008 | Frederick School, Hong Kong |
| CIBTAC Beauty Arsthetic Levrl 4 |
|
| 1998 | Satya Wacana Christian University |
Bachelor of Education in English literature |
|
| 1998 | Satya Wacana Christian University |
Bachelor of Education in English |
Product Training:
| March 2022 | DMK |
DMK training center, Berkshire, Surrey Phytomer, Pevonia Botanica, Aromatherapy Associates. |
|
| September 2016 | DMK, Aromatherapy Associates, Elaine Brennan |
DMK UK DMK Paramedical Skin Therapy Level 1, DMK Fundamental, Elaine Brennan Skin Renewal Peeling System. AA Facials, massage & Body treatments. |
Vocational Qualifications
PPO (Plant Pool Operator) level 4
Health & Safety Level 4
First Aid
Hobbies and Interests
Traveling, reading, shopping, culinary