Curriculum Vitae Male D.O.B. 31 August 1971 Number of years working in industry: 4 years 4 months

Candidate ID Number: 86143
Nationality: British, Canadian
Language Skills:
  Fluent: English
  Basic: Czech, Spanish, French
Permitted to work in: Canada, UK - United Kingdom
Position Sought: Spa Director, Spa Manager

Personal Statement

I am an efficient and energized Management professional with 15+ years of leadership experience enthusiastically looking for a new challenge in a leading property. Previous international experience in Spa hospitality operations along with a passion for a positive work environment & financial success will be be a great benefit to any elite organization in search of a dynamic, communicative and structured leader.

Passionate about customer and colleague care, enthusiasm and communication, respecting others and uniting teams as we aim to achieve goals as a team.

Seeking work in national and international locations

Employment History:

January 2020 - September 2020 - Spa and Leisure Manager at (most recent employer hidden for confidentiality) Aberdeenshire, Scotland, UK - United Kingdom, ( Hotel Spa)

Duties included:

As an amiable and personable team leader, duties include successful operation and productivity in externally housed multi-department revenue center of 151-room countryside hotel. Restructured service standards focusing on sequence of service and a personable, amiable approach.

Specific responsibilities undertaken are as follows;

• Hiring, training & coaching of receptionists, therapists, bistro servers and housekeepers.
• Composed, enforced and optimized Spa policies to maintain efficiency and uniformity.
• Implemented SOP, training and incentive plans for all colleagues.
• Increased hands-on roles for Supervisory & Management - reducing payroll by 12%.
• Streamlining extensive Spa treatment & F&B menus allowing easier workload for all teams involved.
• Cultivated positive relationships with members bay joining and interacting during fitness classes.
• Increased knowledge for Spa reception team by adding water testing technical responsibilities.
• Reporting of financial figures and forecast to ownership group.
• Attending and occasionally leading daily and weekly operations meetings.
• Streamlining laundry service - reducing needless costs.
• Explained use of exercise equipment to all participants, prioritizing safety at all times.

Products worked with:

• Elemis
• Thalgo

May 2019 - January 2020 - Spa Director at Corinthia Hotel Budapest, Budapest, Hungary, (5 Star Hotel Spa)

Duties included:

• Recruited, hired, trained and led a team of 25 -35 associates.
• Orchestrated & directed spa operations, including guest service, budgeting, statistical analysis of P&L, membership structure and retail sales.
• Managed departmental relationships, contract negotiation, FLHSS and all hotel protocols.
• Created and implemented new employee orientation program; including SOP programs, incentive programs and trained them in policies, procedures and team building.

Leading a strong team of 25+ in Budapest, main focuses and accomplishments in this grand 5* hotel included;

• Streamlining operations and prioritizing tasks, allowing for a gradual increase in revenue and decrease in costs to be seen in coming years.
• Massage Treatments - Hiring and training further therapists to meet demands and maximize revenue. Results in increased occupancy of our 12 treatment rooms.
• ESPA - Introduction of further sales techniques and order streamlining to further boost retail sales and reduce costs.
• Attending daily, weekly and monthly HOD/P&L meetings.
• Hotel Duty Manager once weekly / one weekend bi-monthly.
• Revenue production - Various means being taken to increase revenue - local marketing, revenue sharing among therapists and in-house promotions.
• Cost Control - reduction of excess stock along with introduction of alternate suppliers helped in this key area.
• Housekeeping - implementing new daily and weekly HK schedules to a large Spa that needed focus.
• Directed all day-to-day operations of 2,300 sqm Spa facilities including swimming pool, fitness center, 2 whirlpools, 2 saunas, 2 Jacuzzi's, 10 treatment rooms and 4 changing rooms.
• Administered all financial areas including payroll, accounting and purchasing.

Products worked with:

• ESPA

May 2016 - May 2019 - Spa Manager at Corinthia Hotel Prague, Prague, Czech Republic, (5 Star Hotel Spa)

Duties included:

Managed Prague's most attractive and elite Spa & Wellness Centres on the 25th and 26th floors of 550-room Corinthia Hotel Prague. Cared for 280 (avg) guests daily; combination of Hotel Guests, Private Members and Corporate Members.

Throughout my tenure at this two-floor, 1,800sqm Spa, Fitness & Wellness Centre, targets achieved were;

• Team retention - low turnover due to respectful and positive working relationships.
• Increased revenue - membership drives and in-house promotions.
• Reduced costs by 7% - sourcing of newer, more economical suppliers without jeopardizing 5* quality.
• Reduced payroll - brought in 4 Interns to assist.
• Achieved NP Budget - +8% in both YR 1&2.
• Significant changes to the administration, accounts payable and Spa operation were made with beneficial impact.
• Responsibilities included;
• Hands-on day-to-day operation of multi-faceted 1,800sqm. Spa operation including rooftop swimming pool, 2 saunas, 2 steam rooms, 2 changing rooms and immense fitness centre.
• Negotiating member and supplier contracts for better of hotel.
• Implemented new membership program that added revenue.
• Coached / trained reception & therapist teams to meet LQA standards.
• Implemented new SOP program - increased guest relations and housekeeping standards focal points.
• Worked with multiple suppliers to identify cost savings opportunities resulting in expense reduction,.

Products worked with:

• ESPA
• Biences

Education and Qualifications:

2006	University of British Columbia
	Bachelor Bachelor of Science - Real Estate and Urban Planning
2002	Ballsbridge Business University
	Hospitality Administration and Management

Product Training:

January 2019	ESPA
	ESPA London.   Basics regarding ingredients of products and selling tips at retail level.

Vocational Qualifications

• IT (Microsoft Office)
• First Aid - Level 1&2

Hobbies and Interests

• Fitness
• Running
• Hockey

CV created at www.spastaff.com