Curriculum Vitae

Female

D.O.B. 26 March 1986

Number of years working in industry: 12 years 3 months

Candidate ID Number: 77549
Nationality: British
Language Skills:
Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Massage Therapist

Personal Statement

I am very hard working and detemined person. I love a challege and always make sure I complete all taskes to the best of my ability. O am happy to help out where needed. I do not believe in the phrase 'thats not my job.' I work as prat of the whole team.

Seeking work in national and international locations

Employment History:

January 2020 - Present - Spa Manager at (most recent employer hidden for confidentiality) Newbury, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

My day to day role is to manage the Health Club and Spa. Im and soley responsible for forcasting and budgeting. I ensure that stocktakes are complete monthely for all departments of the Health Club. I look afer a large team of 34 staff. This includes Therapists, Fitness Trainers, Receptionest and Spa Assistents. I control the roat for all staff members.

Products worked with:

Decleor, Jessica, GHD, Jenifer Young

September 2018 - September 2019 - Spa Manager at Warbrook House, Hook, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

I was very fortunate to be given the opertunity of opening this brand new spa, With in this process i chose all products houses, equpitment, furniture. I put the budget together and forcasted for the the first 12 months of business.

I developed the team including the in houes training and co-ordinated training with product houses.

I put together a signature treatment menu.

Products worked with:

ESPA, Elemis, Delilah, OPI

March 2017 - May 2018 - Spa Manager at The Regency Park Hotel and Spa, UK, (5 Star Hotel Spa)

Duties included:

Training all current and new therapist

Personal development for all staff
Developing and delivering training programmes for each individual therapist
Developing and delivering Training programme for head therapist
Developing and delivering Training programme from level 3 work experience therapist to being client ready
Training programme for each treatment offered

Development of the spa

Developing procedural documents, including customer feed back/ review forms to highlight areas for improvement
Recruiting new therapists
Modernising and refurbishing, to utilise spa space more efficiently
Encouraging new business and Increasing client base and turn over
Meeting with new product houses
Introducing new product house and treatments
Raising awareness both locally and further a field
Attending local events and making use of social media
Developing new spa brochure to include modern and innovative treatments
Developing new spa days and couples events
Driving treatment and sales targets
Day to day running of the spa
Stock control
Diary management
Rotas
Setting targets
Ensuring cleanliness of the spa
Meeting with business the development manager
Meeting with the General Manager and Managing Director on a regular basis
Daily walk around of the spa and facilities
Dealing with all feedback from members and clients
Ensuring all clients and members needs are met and exceeded
The Vineyard Hotel and Spa 2014- 2016
Delivering all beauty and spa treatments
Meeting sales and treatment targets
Spa reception
Diary management
Daily set up and close down of spa area
Stock management
Up-selling treatments
Retaining clients

Training new staff
• Identifying the needs of individual therapists
• Delivering appropriate training using various learning styles, e.g.
Acronyms and self-made videos.
• Witnessing progress in action and assessing next steps.

September 2013 - September 2015 - Spa Consultant at The Lash and Beauty Room, UK, (Home/Mobile)

Duties included:

This was my own business.
Responsible for all aspects of the business

• Promotions
• Build-up of business
• Client retention
• Complete stock control

September 2013 - September 2014 - Senior Therapist at C-bay spa, Carbis Bay Hotel,, UK, (5 Star Hotel Spa)

Duties included:

• Responsible for daily set up and close down of spa.
• Carrying out all treatment on the treatment menu.
• Ensuring guest receive a 5* experience.
• Working with Aromatherapy Associates and Jessica Nails.
• Meeting sales and treatment targets
• Promotional events
• Stock management
• End of day cash up
• Involved in trade tests
Spa Therapist, Fistral Hotel and Spa, 2013
• Responsible for daily set up and close down of allocated room.
• Ensuring all guests receive the 5* treatment that they are expecting
• Carrying out ESPA treatments to the highest possible standard.

September 2010 - September 2012 - Spa Therapist at Beauty Oasis, Seasons at Clowance, UK, (5 Star Hotel Spa)

Duties included:

• Responsible for delivering all treatments
• worked successfully in a team, Introducing new treatments and a key
member for the introduction of ESPA
• Key holder
• Stock take
• End of day cash up
• Responsible for the clients wellbeing and over all experience from the
moment they enter the salon to the moment they leave
• Managing diary for all staff
• Social Media
• Answering the telephone and taking payment by cash and credit card

Education and Qualifications:

2011	University College Birmingham
	NVQ Level 3 Beauty Therpy Level 3 Massage Indian Head Massage Electrical Facial Body Electricals
2010	Cornwall College
	NVQ Level 3 Beauty Therapy Level 3 Waxing Facials Nails
2011	University College Birmingham
	Beauty Therapy Level 3
2010	Cornwall College
	NVQ Level 2 Beauty Therapy

Product Training:

September 2020	Jessica
	Donnington Valley Jessica Nails
September 2019	ESPA
	ESPA House ESPA essential facial, ESPA Body Treatments including wraps and hot stones
August 2017	Aromatherapy Associates
	Recency Park Hotels Face and Body treatments
August 2016	Elimis
	Elemis House Birmingham Full facial training including Bio Tech

Vocational Qualifications

Exelent Microsof Office skill

Hobbies and Interests

I enjoy running and keeping fit, eating out with friends and family, Paddle Boarding

CV created at www.spastaff.com