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Curriculum Vitae
Female
D.O.B. 21 January 1997
Number of years working in industry: 10 years 1 month
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Candidate ID Number: 71311
Nationality: British
Language Skills:
Fluent: English
Basic: French
Permitted to work in:
UK - United Kingdom
Position Sought:
Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager, Area Sales Representative
Personal Statement
- I have gained amazing experiences and memories from working on Cruise Ships. As well as developing my career and customer service skills. Now I am looking to further my development and that of my team members on land.
- My proudest quality is my high energy and ability to motivate others; this is the skill that allowed me to stand out amongst my peers and succeed well in my industry.
Seeking work in national locations
Employment History:
December 2018 - Present - Spa Manager
at
(most recent employer hidden for confidentiality)
miami, (Cruise Ship)
Duties included:
- Lead teams of 16 to 33. In which I trained and developed all modalities such as; Massage, Aestheticians, Hair Stylists, Nail Technicians and Fitness Trainers in the skills they need to deliver top results in revenue and customer satisfaction.
- Regularly reached and exceeded company targets and broke company records for revenue made.
- Reviewed employee performance every day / week and delivered constructive feedback and training to improve weaker areas
- Worked with top line customer service values and take pride in developing a team to be thorough with these skills.
- Worked with KPI's
- Upheld Health & Safety Standards and Documentation
- Developing therapists up through the company to Assistant Manager and Management Roles.
Products worked with:
- ELEMIS
- Kerastase
- Ionithermie
- L'Oreal
- La Therapie
December 2017 - November 2018 - Assistant Manager
at
onespaworld,
Miami, (Cruise Ship)
Duties included:
- Supported the Spa Manager in improving operations and resolving issues to deliver top line customer service.
- Developed expertise knowledge in Spa Operations and Business Management.
- Received consistent positive feedback for me front-of-house, continually working with high energy and enthusiasm.
- Monitored multiple databases to keep track of company inventory, schedules and paperwork.
- Responsible for developing any underperforming team members and provide measurable results.
Products worked with:
- Elemis
- L'oreal
- La Therapie
- Kerastase
- Ionithermie
December 2015 - December 2017 - Beauty Therapist
at
onespaworld,
Miami, (Cruise Ship)
Duties included:
- Regularly met and exceeded targets sat by the manager and the company.
- Worked well under stress and pressure to deliver big results
- Delivered high quality spa services to our guests.
- Recieved extensive training in Elemis Services & Products
Products worked with:
- Elemis
- La Therapie
- Kerastase
- Jou Herbs
- Ionithermie
- L'Oreal
Education and Qualifications:
| 2015 |
Telford College of Arts & Technology
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NVQ Level 3 NVQ Level 2 Beauty Therapy
NVQ Level 3 Beauty Therapy
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| 2013 |
Church Stretton Secondary |
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GCSE's
- Maths - B
- English Language - A*
- English Literature - A
- Statistis - B
- Sceince - B
- French - B
- Art - C
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Product Training:
| March 2015 |
La Therapie |
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London Steiner Training Academy
La Therapie Facials
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| March 2015 |
ELEMIS |
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Lodon Steiner Academy
- Elemis Deep Tissue Massage
- Elemis Aroma Spa Seaweed Massage
- Elemis Lime & Ginger Body Scrub
- Elemis Exotic Face & Body
- Elemis Bamboo Massage
- Elemis Hot Stone Massage
- Elemis Facials
- Elemis BIOTEC
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Vocational Qualifications
- Inspiring And Motivating Individuals (MIchigan University)
Hobbies and Interests
- Running
- Language Learning
- Reading
CV created at www.spastaff.com