Curriculum VitaeFemaleD.O.B. 21 January 1997Number of years working in industry:10 years 1 month |
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Candidate ID Number: 71311
Nationality: British
Language Skills:
Fluent: English
Basic: French
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager, Area Sales Representative
Personal Statement
- I have gained amazing experiences and memories from working on Cruise Ships. As well as developing my career and customer service skills. Now I am looking to further my development and that of my team members on land.
- My proudest quality is my high energy and ability to motivate others; this is the skill that allowed me to stand out amongst my peers and succeed well in my industry.
Seeking work in national locations
Employment History:
December 2018 - Present - Spa Manager at (most recent employer hidden for confidentiality) miami, (Cruise Ship)Duties included:
- Lead teams of 16 to 33. In which I trained and developed all modalities such as; Massage, Aestheticians, Hair Stylists, Nail Technicians and Fitness Trainers in the skills they need to deliver top results in revenue and customer satisfaction.
- Regularly reached and exceeded company targets and broke company records for revenue made.
- Reviewed employee performance every day / week and delivered constructive feedback and training to improve weaker areas
- Worked with top line customer service values and take pride in developing a team to be thorough with these skills.
- Worked with KPI's
- Upheld Health & Safety Standards and Documentation
- Developing therapists up through the company to Assistant Manager and Management Roles.
Products worked with:
- ELEMIS
- Kerastase
- Ionithermie
- L'Oreal
- La Therapie
December 2017 - November 2018 - Assistant Manager at onespaworld, Miami, (Cruise Ship)
Duties included:
- Supported the Spa Manager in improving operations and resolving issues to deliver top line customer service.
- Developed expertise knowledge in Spa Operations and Business Management.
- Received consistent positive feedback for me front-of-house, continually working with high energy and enthusiasm.
- Monitored multiple databases to keep track of company inventory, schedules and paperwork.
- Responsible for developing any underperforming team members and provide measurable results.
Products worked with:
- Elemis
- L'oreal
- La Therapie
- Kerastase
- Ionithermie
December 2015 - December 2017 - Beauty Therapist at onespaworld, Miami, (Cruise Ship)
Duties included:
- Regularly met and exceeded targets sat by the manager and the company.
- Worked well under stress and pressure to deliver big results
- Delivered high quality spa services to our guests.
- Recieved extensive training in Elemis Services & Products
Products worked with:
- Elemis
- La Therapie
- Kerastase
- Jou Herbs
- Ionithermie
- L'Oreal
Education and Qualifications:
| 2015 | Telford College of Arts & Technology |
| NVQ Level 3 NVQ Level 2 Beauty Therapy NVQ Level 3 Beauty Therapy |
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| 2013 | Church Stretton Secondary |
GCSE's
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Product Training:
| March 2015 | La Therapie |
London Steiner Training Academy La Therapie Facials |
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| March 2015 | ELEMIS |
Lodon Steiner Academy
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Vocational Qualifications
- Inspiring And Motivating Individuals (MIchigan University)
Hobbies and Interests
- Running
- Language Learning
- Reading