Curriculum VitaeMaleD.O.B. 16 October 1991Number of years working in industry:15 years 8 months |
 |
Candidate ID Number: 69387
Nationality: Indian
Language Skills:
Fluent: English, Hindi, Thamil, Malayalam
Basic: Arabic
Permitted to work in: India
Position Sought: Spa Manager, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Massage Therapist
Personal Statement
Seeking work in international locations and cruise ships
Employment History:
June 2010 - Present - Assistant Manager at (most recent employer hidden for confidentiality) Kuwait , Kuwait, (5 Star Hotel Spa)Duties included:
supervising and coordinating activities of employees delivering spa services
Focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Supporting Management of Spa Operations and Budgets
Manages supplies and equipment inventories within budget
Maintains cleanliness of spa and related areas and equipment
Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Observes service behaviors of employees and providing feedback to individuals
Reviews comment cards and guest satisfaction results with employees
Celebrates successes and publicly recognizes the contributions of team members
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Products worked with:
Thalgo
elemies
Aromatherapy Associates
June Jacobs
Kerastin Floraine
Biologique Recherche
Matis
June 2010 - Present - Assistant Manager at Ritz Carlton hotels , Krabi Thailand , Thailand, (5 Star Hotel Spa)
Duties included:
supervising and coordinating activities of employees delivering spa services
Focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Supporting Management of Spa Operations and Budgets
Manages supplies and equipment inventories within budget
Maintains cleanliness of spa and related areas and equipment
Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Observes service behaviors of employees and providing feedback to individuals
Reviews comment cards and guest satisfaction results with employees
Celebrates successes and publicly recognizes the contributions of team members
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Products worked with:
Thalgo
elemies
Aromatherapy Associates
June Jacobs
Kerastin Floraine
Biologique Recherche
November 2020 - Present - Assistant Manager at westin hotels , chennai, india, India, (5 Star Hotel Spa)
Duties included:
Oversing the entire operation of the spa and fitness center and swimming pool
Products worked with:
n/a
October 2019 - Present - Assistant Manager at Ritz Carlton hotels , Krabi Thailand , Thailand, (5 Star Hotel Spa)
Duties included:
supervising and coordinating activities of employees delivering spa services
Focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Supporting Management of Spa Operations and Budgets
Manages supplies and equipment inventories within budget
Maintains cleanliness of spa and related areas and equipment
Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Observes service behaviors of employees and providing feedback to individuals
Reviews comment cards and guest satisfaction results with employees
Celebrates successes and publicly recognizes the contributions of team members
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Products worked with:
Thalgo
elemies
Aromatherapy Associates
June Jacobs
Kerastin Floraine
Biologique Recherche
Education and Qualifications:
| 2010 | Sahyadri institute in Peermade, Kerala, India |
| spa administration and management body anotomy and phisiology ayuveda yoga and wellness |
|
| 2010 | Indira Gandhi national open university |
| diploma diploma in spa therapies |
|
| 2010 | Sahyadri institute |
Vocational Qualifications
first aid
Hobbies and Interests
yoga