Curriculum VitaeFemaleD.O.B. 02 September 1991Number of years working in industry:18 years 11 months |
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Candidate ID Number: 52354
Nationality: Serbian
Language Skills:
Fluent: English, Serbian, Croatian
Basic: German, French, Russian
Permitted to work in: Serbia
Position Sought: Spa Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, Receptionist, Retail Professional, Membership Sales Professional
Personal Statement
I am a certified skin care therapist and spa professional, with an educational background and associate’s degree from Higher Education of Professional Health Studies, and 5+ years experience in the high end beauty and hotel industry.
Passionate about delivering perfect customer care and business growth. Looking forward to co-operating with determined and creative professionals.
Employment History:
March 2018 - Present - Spa Consultant at (most recent employer hidden for confidentiality) Belgrade, Serbia , (Product Company)Duties included:
- sales
- training for salon/spa/medical staff
- clients support
- organizing promotional activities
- business development consultancy
Products worked with:
- ELEMIS
June 2019 - Present - Spa Sales representative/Skin care specialist at Pura Vida Day Spa, Porto Montenegro, Montenegro, (Day Spa)
Duties included:
- Reception duties
- Sales of the products and treatments
- Providing treatments to the clients
- Marketing and management assistance
Products worked with:
- ELEMIS
- Comfort zone
- Medical plants
March 2018 - Present - Spa Consultant at Bahlen Beauty, Belgrade, Serbia , (Product Company)
Duties included:
- sales
- training for salon/spa/medical staff
- clients support
- organizing promotional activities
- business development consultancy
Products worked with:
- ELEMIS
June 2019 - Present - Spa Sales representative/Skin care specialist at Pura Vida Day Spa, Porto Montenegro, Montenegro, (Day Spa)
Duties included:
- Reception duties
- Sales of the products and treatments
- Providing treatments to the clients
- Marketing and management assistance
Products worked with:
- ELEMIS
- Comfort zone
- Medical plants
November 2022 - Present - Beauty Therapist at Viking Expedition, Viking Octantis, Expedition ship, Antartica, Great Lakes, (Cruise Ship)
Duties included:
VIKING EXPEDITION LTD –Viking Octantis- assistant spa manager trainee/ beauty therapist within Nordic spa on board expedition ship (Antarctica/Vertical World Cruise/Great Lakes)
Products worked with:
Hydrafacial
NUORI
April 2022 - September 2022 - Senior Therapist at Bellevue Spa Clinic, Losinj, Croatia, (5 Star Hotel Spa)
Duties included:
front desk & sales, skin care therapies within spa clinic (Hydrafacial, Biologique Recherche, ISun, assistance to dermatologist treatments, skincare advising), body therapies (classic massages, hot stone, gemstone massage, sport recovery massage, detox anticellulite massage/lymphatic, scalp treatments, body wraps & scrubs (Tides), spa manicure & spa pedicure, assisting guests with spa facilities and gym
Products worked with:
Biologique Recherche
ISun
Hydrafacial
Tides
June 2021 - August 2021 - Beauty Therapist at Viking Ocean Cruises, Cruise ship, (Cruise Ship)
Duties included:
beauty therapist/Liv Nordic brand ambassador within Nordic spa on board luxury cruise ships –embarkation duties (welcoming and assisting guests with onboarding experience), reception duties (making reservations, explaining the concept of the spa, spa tours), skincare therapies (Hydrafacial, Hydropeptide facials, The Organic Pharmacy facials), body therapies ( Swedish mindful massage, Swedish classic massage, Swedish deep tissue massage, Nordic body rituals – wraps/scrubs, hot & cold therapies, Nordic treatments for hands and feet, hair & scalp treatments)
Products worked with:
Hydrafacial
The Organic Pharmacy
Hydrapeptide
February 2007 - February 2018 - Treatment Manager / Spa Trainer at Luxury Collection Metropol palace Hotel, Belgrade, Serbia , (5 Star Hotel Spa)
Duties included:
Providing training to spa staff regarding:
- -Customer care
- -Hygiene standards
- -Operational procedures
- -Hotel standards
- -Treatments protocols
- -Retail products
- -Sales techniques
- -Staff presentation
- Evaluation of staff-therapists, receptionist, housekeeping – writtenand oral tests, mystery guests
- Consultancy on customer care procedures
- Consultancy on marketing plan – promotions regarding the treatments and facilities
- Writing and adapting existing procedures for tstaff
- Assistance in housekeeping training and monitoring/evaluation
- Human resource assistance
- Assistance in organizing and developing trainee plan – interships
- Monthly inventory of professional and retail products
- Consultancy on spa menu- treatments protocols
- Order of consumables for spa treatments
- Communication with local distributors for consumables
- Organizing cooperation and training from outside companies
- Cooperation with other departments in hotel regarding spa operation
Products worked with:
- ELEMIS
- BEAUTY LAB
October 2017 - October 2017 - Treatment Manager / Spa Trainer at Casale Panayiotis Myrianthousa Spa, Kalopaganiotis, Cyprus, Cyprus, ( Hotel Spa)
Duties included:
- - Visiting Trainer as part of cooperation with managment company Exclusively spa.
- - I was conducting the training for spa staff regarding TEMPLE SPA treatments protocols, products, as well as establishing standard operating procedures in liason with the spa manager.
Products worked with:
- Temple Spa
July 2017 - July 2017 - Spa Consultant at Liostasi Hotel & Suites, Ios Island, Greece, Greece, ( Hotel Spa)
Duties included:
- - Visiting the SPA and providing training and quality assurance to SPA STAFF, as part of cooperation with spa managment company EXCLUSIVELY SPA.
- - The visit was for 10 days, and during the period I was performing training regarding the treatment protocols and products sales, establishing promotional activities, adapting and creating operating procedures in liason with the managment company and hotel managment.
Products worked with:
- BEAUTY LAB
- KURLAND
October 2015 - May 2016 - Beauty Therapist at Elegance Mind and Beauty Spa, Belgrade, Serbia , (Day Spa)
Duties included:
- Skin care/Spa therapist and receptionist, duties:
- Providing a welcome service and making appointments
- Maintain equipment and sample inventory of products
- Keep documentation and maintain clients’ files
- Acknowledge and respond to relevant customer queries, needs and expectations Advise and suggest retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends
- Deliver a variety of spa services (body treatments, massages, facials…) in a safe and comfortable manner
- Brand promotion- BDR, Reviderm, PhyMongShe
- Evaluate clients’ skin condition and appearance
- Discuss available treatments and determine which products will improve the clients’ skin quality and quality of life.
Products worked with:
- BDR
- REVIDERM
- PHY MONG SHE
March 2015 - October 2015 - Skin Care Consultant/ Assistant of a Trainer at Evropa Lek Pharma, Belgrade, Serbia , (Product Company)
Duties included:
At Pharmacies work:
- Assisting customers with finding skin care products that meet their needs
- Advise, recommend and educate clients on techniques for obtaining and maintaining a healthier and younger looking skin.
- At company work:
- Assistance during practical work of newcomers’ education- sales techniques, product knowledge
Products worked with:
- Uriage
- Caudalie
December 2013 - March 2015 - Beauty Therapist at La Beaute, Belgrade, Serbia , (High Street Salon)
Duties included:
- Manicure, pedicure, depilation, facial treatments
- Sales of Mary Cohr cosmetic products
- Implementing procedures in the field of safety, security and quality
Products worked with:
- MARY COHR
June 2014 - October 2014 - Internship at Skin Care Center, Belgrade, Serbia , (Hospital / Medical Clinic)
Duties included:
- Skin procedures performed with Syneron e Style Intensive Pulsed Light – IPL: skin tightening / skin rejuvenation / hair removal /acne treatment
- Brymill cryotherapy
- Proffesional skin treatments: DrMurad, Neostrata, SkinMedica
- Multi Skin Test Scanner Curage-Kazaka
Products worked with:
- MURAD
- NEOSTRATA
- SKINMEDICA
Education and Qualifications:
| 2015 | Higher Education Of Professional Health Studies |
| Degree
|
|
| 2015 | High Education of Professional Health Studies |
Product Training:
| June 2022 | Biologique Recherche |
Bellevue Spa Clinic, Croatia |
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| June 2021 | HYDRAFACIAL |
on board Viking OCEAN cruise ship |
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| June 2019 | COMFORT ZONE |
Pura Vida Day Spa, Porto Montenegro, Tivat Facial treatments Body treatments targetting cellulite, loss of firmness, water retention |
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| October 2018 | ELEMIS |
Certified in ELEMIS HANDS ON TREATMENTS |
|
| July 2017 | TEMPLE SPA |
Casale Panayiotis Myrianthousa Spa- by official Temple Spa trainer and treatment manager Face therapy Body therapy Hot stone massage |
|
| October 2014 | SkinMedica |
Belgrade, Serbia- MSF pharm SkinMedica product line SkinMedica treatments |
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| October 2014 | Neostrata |
Belgrade, Serbia- MSF pharm Neostrata product line Neostrata professional treatments |
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| October 2014 | Murad |
MURAD CENTER, BELGRADE ANTI AGING MODULE |
Vocational Qualifications
Technical Support Fundamentals
Digital Marketing Fundamentals
MS OFFICE- Word Processing; Excel; Power Point
Video editing tools