Curriculum Vitae Female D.O.B. 28 January 1986 Number of years working in industry: 10 years 4 months

Candidate ID Number: 50946
Nationality: British
Language Skills:
  Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Manager, Salon Manager, Treatment Manager / Spa Trainer, Area Sales Representative

Personal Statement

I am eager and willing to add to my knowledge, I am looking to further my career in the Spa and beauty industry.

I am honest and hold a strong work ethic and can do attitude, I show determination and prersistence in my work life and persona life.

Seeking work in national and international locations

Employment History:

April 2017 - Present - Spa Manager at (most recent employer hidden for confidentiality) Isle of Arran , UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

I manage and lead a team of 8, I am a well-rounded Manager, supervising reception and front of house operational areas to ensure maximum efficiency and consistent guest service.

• Daily running of the department
• Daily and weekly financial reports
• Recruitment
• In house training (new starts and refresher training)
• In-depth consultations
• Assisting with reception duties
• Stock taking/ ordering
• Product sales (targeted)
• Complaint handling
• Rotas
• Review all upcoming appointments and treatments ensuring that the scheduling system is being maximised and aware of all VIP and Returning Guests.
• Managing customer feedback to ensure guests satisfaction and continuous quality improvements.

Products worked with:

E’Spa

ISHGA

Dermologica

October 2015 - April 2017 - Head Therapist at Auchrannie Resort Ltd, Isle of Arran, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

• Recruitment
• In house training
• In-depth consultations
• Assisting with reception duties
• Stock taking
• Product sales (targeted)
• Support the spa financial results by doing overtime, being flexible with my shifts.
• Complaint handling
• Treatments for VIP Guests
• Helping the Spa Manager with administrative task in the back office as well as Front of House.

Products worked with:

• E’Spa
• ISHGA
• Dermologica

Education and Qualifications:

2013	Motherwell College Motherwell
	Higher National Diploma March 2018 - Train the Trainer (Tickety Boo Training Ltd) December 2017 - Management Development Programme (Tickety Boo Training Ltd) June 2017 - HIT Scotland Supervisory Scholarship (5* Cameron House) April 2017 - Discuss personality profile report (Tickety Boo Training Ltd) November 2015 - Train the Trainer (Ian Hunt Training Solutions) October 2015 - ESPA Advanced Training (5* Gleneagles Hotel, Spa & Golf Resort) May 2015 - ESPA Training (5* * Gleneagles Hotel, Spa & Golf Resort) April 2015 - Jessica Geleration training June 2013 - HND Beauty Therapy Qualified at Motherwell College April 2013 - Work experience at Fairmont Hotel and Spa of St Andrews April 2013 - Work experience at Fairmont Hotel and Spa of St Andrews November 2012 - Shellac nails, Magnetic nails and Twinkle toes qualified July 2012 - HNC Beauty Therapy qualified at Motherwell College August 2011 - VCTC Access to HN Beauty Therapy, Motherwell College. May 2011 - Dermologica qualified in Face and Body, Motherwell College January 2010 - Fake Bake - qualified Spray Tan Technician. January 2010 - Nail Zone - qualified Nail Technician.
2003	St Adains High School
	Accounts and Finance Grade 4 Maths Grade intermediate 3 English Intermediate 2 History Intermediate 3

Product Training:

April 2018	E’Spa, Jessica
	Motherwell College  Motherwell  Jessica Nails E’Spa essential training E’Spa advanced training , including pregnancy massage and Therapeutic massage

Hobbies and Interests

Opera, Gym, Socialising with family & friends.

 

CV created at www.spastaff.com