Curriculum VitaeFemaleD.O.B. 04 December 1983Number of years working in industry:14 years 1 month |
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Candidate ID Number: 44792
Nationality: French
Language Skills:
Fluent: English, French
Good: Spanish, Arabic
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Manager, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Massage Therapist, Holistic Therapist
Personal Statement
My best quality is that I am a winner and somebody on who we can rely on. My life goals would be to improve myself as healer therapist and work in 5 stars across the globe.
Seeking work in international locations and cruise ships
Employment History:
March 2017 - Present - Assistant Manager at (most recent employer hidden for confidentiality) London, UK - United Kingdom, (High Street Salon)Duties included:
- Manage spa front desk operation which includes but not limited to, staff scheduling, training, inventory etc.
- Resolve all guest/member complaints, to ensure guest satisfaction.
- Provide information and assistance to all staff and guests.
- A point of contact in the absence of the Manager
- Perform openings and or closing procedures as necessary.
- Lead the technicians and aestheticians in all issues relating to guest satisfaction, safety, sanitation and spa profit maximization.
- Conduct employee evaluations and timely feedback by maintaining open communication with team members (one to one).
- Assist with administration duties such as payroll, banking, scheduling, forecasting, stock taking and orders
- Assist with marketing, visual merchandising and publicity opportunities
- Maintain effective relations with all brand departments.
- Ensure all certificates/licenses/equipment are current and maintained.
- Administer and maintain the Salon & Spa training manual
- Manage training and delivery of team members
- Maintain industry knowledge and understanding
- Comply with all standard operating procedures and policies of The House of Elemis.
- Perform all other related duties assigned by the Management.
- Ensure Guest, team and personal health and safety is maintained at all time, reporting any concerns in a timely manner.
February 2016 - February 2017 - Head Therapist at The Connaught Hotel, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Warm oil massages, hot stones massage, therapeutic and deep tissues massages, oriental rituals, body scrub, pregnancy treatment, Reiki and energy healing.
- Luxury waxing (brazilian, hollywood, full body), luxury manicures/pedicures.
- Appointment setting and spaces cleaning care product management and inventory, customer welcome.
August 2014 - January 2016 - Spa Manager at The Beaumont Hotel, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Building a rapport with guests to maintain good client relationship.
- Supervise daily spa operations and liaise with department heads to ensure cleanliness, correct maintenance and service standards are upheld.
- Maintain and preserve the Spa’s vision and mission.
- Ensure the spa’s operating policies and procedures are implemented and updated as required.
- Participated in regular strategy meetings with managers/supervisors of the Hotel.
- Being active on the floor, conducting tours for guests/members, and dealing with client/guest feedback.
- Resolve customer’s disputes or complaints immediately.
- Create staff rota in accordance with the Beaumont HR policies.
- Ensure safety and security for Spa guests and staff.
- Create an efficient maintenance program to increase longevity and preservation of Spa equipment.
- Creating and participating in continuous training and staff meetings.
- Mentor staff for personal development.
- Perform employee evaluations.
- Manage the financial budget, control costs and prepare revenue and expense reports.
- Delegate responsibilities to team members and to check their performance periodically.
- Provide support to recruitment and training.
- Ensure that the training is of high quality.
- To regularly research and update knowledge and skills in the professional field.
- Planning and Development
Products worked with:
Aromatherapy associates. Leighton Denny nails. Morrocan natural.
February 2014 - July 2014 - Beauty Sales Assistant and Beauty Therapist at Beauty Republic, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Spa, Beauty Sales Assistant and Beauty Therapist
September 2011 - January 2014 - Assistant Manager at SPA S’pacium, Lille, France, (Day Spa)
Duties included:
- Warm oil massages, hot stones massage, therapeutic and deep tissues massages, oriental rituals, hamam, body scrub, soap massage session, rhassoul mask session,
- Waxing face and body, manicures/pedicures, make-up day/night/party.
- Appointment setting and spaces cleaning care product management and inventory, customer welcome.
Education and Qualifications:
| 2011 | CFA School Tourcoing, North France |
| Certificate Technical certificate of Trade International, NVQ Beauty Lev 3 – Graduation Year
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Vocational Qualifications
First Aid and fire training.
Hobbies and Interests
Reading (Stephen King, Edgar Allan Poe, Oscar Wilde, French authors…) Listening to music, attend musical theatre show. Meditation. Workout: 5 days a week (cardio training sessions, collective classes, boxing and Thai boxing sessions)