Curriculum Vitae Female Number of years working in industry: 2 years 1 month

Candidate ID Number: 44430
Nationality: British
Language Skills:
  Basic: Spanish
Permitted to work in: UK - United Kingdom
Position Sought: Spa Manager, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, Holistic Therapist, College Tutor

Personal Statement

Seeking work in national and international locations

Employment History:

May 2015 - June 2017 - Treatment Manager / Spa Trainer at (most recent employer hidden for confidentiality) Dubai, UAE - United Arab Emirates, (College)

Duties included:

• Raising standards across all branches, services and therapists, alongside ensuring all branches and services comply with municipality guidelines.
• Creation and Project Management of new training academy, design of, sourcing equipment and products.
• Conducting local and overseas trade tests and interviews, 200+ in 6 months.
• Creating on-boarding education program, 100+ new joiners in 6 months.
• Devising and implementing SOP's for services and branches, 7 new services in 6 months increase of 15% in profit.
• Conducting hands on training in various subjects to NVQ standards, 500+ trained in 6 months.
• Regularly assessing, evaluating, tracking learner progress, refresher and skill shortages.
• Implementation of new grading system in-house POS software, reducing client complaints and missed opportunities.
• Managing/mentoring and providing professional and personal support to a team of 4 trainers. Implementing train the trainer concept across all stores.
• Educating of area managers, store managers, front desk, therapists, call centre staff and distribution clients in brand awareness and selling techniques.
• Keeping the business ahead of the competition by continually sourcing new retail products.
• Liaising with product companies to provide specialist training.
• Educating all key staff in client delight/customer service and retail, resulting in 2 key branches reaching target of 1,000,000 AED for the first time.
• Working closely with other departments including Operations, Marketing, Procurement, Finance and Distribution.

Products worked with:

• Lycon
• Cirepil
• HD/Bilion Dollar Brows
• Jane Airdale make-up
• Sela Skincare
• Dermalogica Skincare
• Heaven Skincare
• Frolled Skincare
• Skin 02
• Alessandro
• Hydropeptide Skincare
• Essie
• OPI
• CND
• Bio Sculpture
• Calgel

Education and Qualifications:

2008	Nottingham UK
	NVQ 2 & 3 Beauty Therapy Teacher training Assessors Award Spray & Cosmetic Tan Hopi Ear Candles Make-up High Definition & Billion Dollar Brows Lash Perming/Lash lift Lash Extensions Brazilian Waxing Ear Piercing Altheira Colour Therapy Gel Nail Ext- Bio Sculpture/CND Brissa/ Calgel Acrylic Nail Ext: CND/Le Chat Silk & Fibre Glass Nail Ext Silk Repairs: Resin & Gel Semi-permanent UV gel polish -Essie/Evo/Shellac/OPI Bio Sculpture-Everlasting Shrinking Violet Body Wrap Spa Body Treatments Hot Stone Massage VTCT Swedish Body Massage Indian Head Massage Sports Massage Aromatherapy Reflexology Crystal Clear Micro-dermabrasion Hydropeptide Skincare Séla Skincare Frolle’d Skincare Dermalogica Skincare Heaven Skincare Skin 02 Skincare Environ Skincare Jane Airdale makeup
2007
	Beauty Therapy Holistic Therapies Nail Extensions

Vocational Qualifications

Word

Publisher

Excel

Hobbies and Interests

Cycling

Watersporsts

CV created at www.spastaff.com