Curriculum Vitae Female D.O.B. 05 February 1992 Number of years working in industry: 12 years 0 months

Candidate ID Number: 38896
Nationality: British
Language Skills:
  Fluent: English
  Basic: French
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer

Personal Statement

I am dedicated, well presented and professional with an excellent record of providing the necessary 5* customer service needed to ensure clients are satisfied. I am able to carry out a variety of treatments at all levels, yet hope to further my understanding and knowledge working at a more senior level with a goal of eventually running my own 5* spa

Seeking work in national and international locations

Employment History:

November 2015 - Present - Assistant Manager at (most recent employer hidden for confidentiality) London, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

Responsible for booking in spa and beauty treatments for in house and VIP clients

(facials, waxing, mani/pedi, massage, eye treatments), as well as offering

administrational assistance to Spa manager including but not limited to: therapist

trade tests, staff 1-1 meetings, financial reporting, stock level control, and

staff training, and travel to-from our head office in Scotland to sit in place of

our London manager for quarterly financial meetings. Meeting and greeting clients

into the Spa,

Products worked with:

Elemis, Caudalie, Dermalogica, Karin Hertzog, Crystal Clear, Aveda, Comfort Zone

April 2022 - August 2024 - Beauty Therapist at Aveda, London, UK - United Kingdom, (Day Spa)

Duties included:

• Liaising with customers via live chat & email
• Providing advice, and handling a high volume of calls (incoming & outgoing)
• Delivering quick and efficient resolution for customer disputes
• Manage high level of client enquiries
• Experience in Zendesk, Zenoti, Phorest, Opera & Shortcuts internal tools
• 70 wpm touch typing efficiency
• Booking in clients via email, in person and over the phone
• Maintaining salon stock level control and ordering supplies as needed
• Assisting in finalizing EOD financial reports for salon management

Products worked with:

Aveda

Career Break - Traveling



April 2018 - October 2020 - Spa therapist assessor/recruitor at Urban, London, UK - United Kingdom, (Product Company)

Duties included:

• monitoring assessment quality and implement initiatives to maintain a good quality throughout wellness assessments
• source, actively recruit, and train new future beauty assessors
• offer ongoing support and guidance to assessors
• check validity of certificates and spa qualifications
• construct & present workshops & training events for the Urban Wellness platform/app

Products worked with:

Elemis, O.P.I, Dermalogica, Nouveau lashes

Career Break - Covid-19, further training



February 2013 - November 2014 - Beauty Therapist at Le Crisadore Spa Boutique , London, UK - United Kingdom, (High Street Salon)

Duties included:

Reception management, marketing, stock taking, rota, carrying out treatments

Products worked with:

Crystal Clear

Education and Qualifications:

2020	University of Roehampton
	Bachelors degree Social anthropology & theology
2013	Beaulaz Beauty therapy and Lazer Training School
	NVQ level 2&3 NVQ Beauty Therapy advanced - Spa massage - Manicure and pedicure - Facials -Electrical facials -Indian head massage -Lash extensions
2010	Townley Grammar School for girls
	A Levels English Literature:B Sociology:B Classical Civilisation:B History:C
2008	St. Mary & St. Joseph's RC school
	GCSE English literature: A English Language: A Mathematics: B Science:B Geography: A* History: A ICT: B

Product Training:

June 2019	Dermalogica
	Dermalogica head office, leatherhead  Dermalogica skin 365, Dermalogica facials
April 2019	Elemis
	Elemis head office, London Elemis skin and body, Elemis biotec facials
November 2016	Karin Hertzog
	VA salon, Royal Victoria docks, London  Karin Hertzog facials
April 2016	Caudalie
	Mark Betteridge, London in house training at Grange City Hotel, London  Caudalie facials, body wraps, massages
June 2015	Aveda
	Aveda Institute of Education, London, Holborn  Aveda Skinwise I & II facials, body wraps, massages

Vocational Qualifications

IT skills, proficent in Powerpoint, Excel, etc. Good use of spa management software programmes inc. Phorest, Shortcuts and HMS.

Hobbies and Interests

Yoga, Reading, Kickboxing

CV created at www.spastaff.com