Curriculum Vitae

Female

D.O.B. 02 May 1996

Number of years working in industry:

9 years 1 month

Candidate ID Number: 33703
Nationality: British
Language Skills:
Fluent: English
Basic: Arabic
Permitted to work in: Qatar, UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Assistant Manager, Treatment Manager / Spa Trainer, College Tutor, Fitness Professional

Personal Statement

I am forward thinking, dynamic, remarkably, knowledgeable, creative and skilful Manager who will ensure that what should be done is done effectively and efficiently within the constraints of budget and time. I am the type of person who gets kick out of going above and beyond the call of duty and has proven leadership skills along with the necessary tenacity needed to get the most demanding jobs done. I am a negotiator who can successfully talk through disagreements between highly entrenched parties. Right now, I am looking for an opportunity to build a career with the company where I can develop my skills further as I have the drive and passion to overcome challenges.

Employment History:

March 2023 - Present - Fitness Professional at (most recent employer hidden for confidentiality) Qatar, Qatar, (Health Club)

Duties included:

Football coaching for children aged from 18 months - 7 years old

co ordinating with nurseries for payments

administration task

sales force

finance

marketing

recruitment

Career Break - Maternity/Paternity leave

October 2016 - October 2017 - Spa Director at MILLENNIUM PLAZA HOTEL, QATAR, Qatar, (5 Star Hotel Spa)

Duties included:

Pre- opening hotel in Doha, Qatar

Create and distribute staff schedules on a daily basis and assign duties according to each staff member’s individual strengths
Schedule appointments over the telephone and in person and ensure that follow-ups are properly handled
Plan, implement and direct spa services and programs according to the facility’s policies and protocols
Oversee the work of staff members to ensure delivery of exceptional customer services at all times
Keep appropriate checks on spa equipment to ensure proper functioning and maintenance
Provide suggestions to clients regarding treatments and therapies according to their skin and hair types
Ascertain that all clients are being handled by a therapist and minimize wait time as much as possible
Create and maintain inventory of spa supplies and equipment, through effective liaison with vendors and suppliers

Market Research / Finding local competitors
Recruitment within spa and fitness department
Creating SWOT analysis
Creating PEST analysis
Action Pre-opening plan and concept
Client segmentation
Post opening plan
Costing and pricing of services

September 2015 - July 2016 - Spa Manager at Aquilla health and fitness club , London , UK - United Kingdom, (Health Club)

Duties included:

Marketing and promotion.

Lead, direct and supervise spa team

Setting monthly product sell targets for therapist

Empoweing team members to deal with complaints

Driving my team to excel in all areas of work

In depth one to one meetings with therapist on a weekly basis

Stock control and orders

Analyze monthly KPI's to create work schedule to ensure business targets and sales are met

Recruitment within the beauty department

Training and team building

Products worked with:

Elemis

Decleor

espa life

babor

March 2013 - September 2015 - Assistant Manager at imagine spa kensington, London, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

Experience working in 4 star hotel
Senior Spa therapist, Receptionist, spa host
Exceeding customer satisfaction through service
opening and closing the health club
Being a fast leaner and adapting quickly in a very fast past Cashing up, daily reports, general admin, membership enquires
Babor trained specialist
Deep tissue, Swedish, lava and scalp
Jessica nails trained, body wrap, body scrub, men’s facial,
Running a team of 4 beauty therapist anti-ageing and collagen facials and
Stock count and order
Mui make up trained
waxing

May 2014 - October 2014 - Head Therapist at corinthia hotel, london, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

Experience working in a 5 star hotel.
Spa therapist and masseuse
Exceeding customer satisfaction through service.
Receptionist and host
Being a fast leaner and adapting quickly in a very fast paced
Deep tissue, personalized massage, body scrubs shellac manicure and pedicure
Temp job position

May 2013 - May 2014 - Beauty Therapist at TREAT & REVIVE SPA (BANNATYPE HEALTH CLUB , london, UK - United Kingdom, (Health Club)

Duties included:

Successfully establishing myself at popular business
Spa therapist and masseuse
Exceeding customer satisfaction through service
Deep tissue, Swedish and scalp massage
Coaching and training new employees and therapist
Promoted to key holder to open/close department
beauty therapist and body wraps
Elemis trained specialist

Products worked with:

Elemis

May 2011 - May 2013 - Beauty Therapist at pura beauty, london, UK - United Kingdom, (High Street Salon)

Duties included:

Trained specialist with Spezia products
Beauty therapist
Key holder to open and close salon
Receptionist, cashing up
Trained to use organic products
Swedish massage, body wraps, shellac nails, waxing

Products worked with:

spezia

Education and Qualifications:

2014	LONDON COLLEGE OF BEAUTY THERAPY
	VRQ LEVEL 2 AND 3 BEAUTY THERAPY
2015	London college of beauty therapy
	Level 2 beauty therapy - Distinction Level 3 beauty therapy - Distinction retail in beauty - pass
2013	city of westminster college
	NVQ LEVEL 2 FITNESS AND COACHING

Product Training:

July 2016	declor
	Delor training center decleor face and body treatments
November 2015	decleor
	decleor training centre decleor facials aromatherapy, anti-ageing decleor body treatments
April 2015	babor
	babor training centre facials and body treatments Jessica gels shellac

Hobbies and Interests

Fitness and health, Islamic studies, culture research

CV created at www.spastaff.com