Curriculum VitaeFemaleD.O.B. 28 April 1982Number of years working in industry: 18 years 8 months |
Candidate ID Number: 32289
Nationality: British
Language Skills:
Fluent: English
Basic: French
Permitted to work in: UK - United Kingdom
Position Sought: Area Sales Representative
Personal Statement
I am currently working as a Multi Media Sales Executive gaining experience within the marketing, digital and sales industry.
My background and passion is within the spa industry and would like to continue my career development here.
I have exceptional experience in all elements of the spa industry covering concept, spa layout, recruitment, training, spa marketing, launch through to ongoing business management resulting in profitable spa’s.
My strengths I would bring to your business are a sales focus, a passion for spa development, a high standard of training and achieving the KPI’s set out by the business.
I work to a very high standard to provide an excellent level of service within business.
Seeking work in SW of England, UK
Employment History:
September 2015 - Present - Multi Media Field Sales Executive at (most recent employer hidden for confidentiality) Taunton, UK - United Kingdom, ( Hotel Spa)Duties included:
The role I have currently is away from the spa industry.
I am gaining experience within the sales & marketing industry.
Key responsibilites:
- Manage the business support & advertising to a wide portfolio of accounts within Somerset
- Responsible for the growth of new and existing businesses through print and digital advertising set by company targets
- Meeting with customers to discuss business needs and provide solutions to increase their business exposure and website traffic
- Identify and convert new business opportunities within my area through cold calls, networking & referrals
- Implement and design campaigns providing response/feedback reports to meet each business needs
- To be reactive and implement sales campaigns to ensure team and personal targets are met to strict deadlines
- Serving as a marketing consultant to provide industry insights & trends to business owners
- Developing strong relationships & customer service to new and existing accounts
April 2014 - April 2015 - Spa Manager at The Cleve Spa & Hotel, Wellington, UK - United Kingdom, ( Hotel Spa)
Duties included:
- Supporting the growth & management of the spa team through training & KPI’s
- Delivering training to all areas of the business to develop customer care, personal standards & knowledge of the business
- Development & communication of marketing campaigns to meet key objectives of the spa
- Organise in house monthly spa events to raise awareness of spa & drive revenue
- Identifying key areas of the business to improve and implement activity to support this
- Working operationally to ensure all spa guests arrive, check in and have a smooth running of their spa day
- Upgrading & upselling of all treatments upon guest arrival to fill remaining white space
- Tracking & reporting on spa KPI’s set by the Management
- Providing training to the spa team covering retail, standards, treatments & expectations of their roles. Implementing incentives where needed
- Performing treatments where needed
Products worked with:
ESPA
Natural Spa Factory
January 2007 - April 2013 - Area Sales Representative at ESPA Interntaional, South West England, UK - United Kingdom, (Product Company)
Duties included:
- A Business Manager covering the S-West region of England/Wales
- Research & progress new business opportunities within the regions and ensure they are in line with ESPA standards
- Monitor, track & report on the commercial KPI’s within my area; making recommendations and developing initiatives to help all businesses achieve their sale targets
- Merchandise each spa In line with the ESPA Brand and encourage sales through effective merchandising
- Ensure strong working relationships with all departments within the hotel/spa and within ESPA the company
- Communication & development of marketing calendars to drive their business inc promotional events
- Driving sales through team training such as; retail, 5 star, customer care, customer journey, treatment refresher, front of house, spa reception training.
- Developing strong relationships with therapy & reception teams to mentor and develop their roles within their workplaces
Products worked with:
ESPA
April 2005 - April 2007 - Senior Therapist at Cleo Hair & Beauty Salon, Taunton, UK - United Kingdom, (High Street Salon)
Duties included:
- Building a new clientele base
- Delivering treatments & homecare to a salon based clientele
- Organising promotional events to drive sales
- Stock control & management
- Re-launch of spa with new brand
Products worked with:
ESPA
Jessica
Clarins
April 2005 - April 2007 - Senior Therapist at Cedar Falls Health Farm, Taunton, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Delivering 5 star treatments & care to guests
- Exceeding retail & treatment targets set
- Delivering on-going training throughout team Inc. sales, 5 star standards, customer care.
- Implementing retail initiatives to drive sales
- Organising & running client workshops
- Managing the day to day schedule of treatments
Products worked with:
ESPA
Clarins
Thalgo
Phytomer
Jessica
Ionithermie
Guinot
Education and Qualifications:
| 2011 | Trained in house |
| Not certified Spa Managament Sales Training Communication Training |
|
| 2010 | ESPA International |
| These courses were through my time working with ESPA International Spa Management Modules Industry sales training Comminication training
|
|
| 1998 | Gramercy Hall School |
7 x GCSE inc Maths, English & Science |
|
| 1998 | SCAT |
GCSE - 7 C & above inc English BTEC National Diploma Beauty Therapy VTCT Aromatherapy IHHT Sporta Massage |
Product Training:
| April 2000 | Phytomer |
Cedar Falls Health Farm - onsite ttraining delivered by Phytomer All Phytomer facial & body treatments inc Ionithermie |
|
| April 2000 | Guinot |
Cedar Falls Health Farm - onsite training delivered by Guinot All Guinot Facials |
|
| April 2000 | Clarins |
Cedar Falls Health Farm - onsite training delivered by Clarins Clarins Face & Body Treatments Mothers to Be Clarins Equilbre Clarins Pro-Active Facils Clarins Men's Treatment |
|
| January 2000 | ESPA |
ESPA International, Farnham, Surrey Full spa product & treatment traininginc wraps, massage, hot stones, facials, eye treatments, cellulite treatments, pre-natal treatments, Ayurvedic, Advanced Facial & Body Treatments, Peels Spa management training Sales Industry training |
Vocational Qualifications
Digital Acceleration Course - Newquest
Hobbies and Interests
Swimming Challenges
Outdoor team sporting challenges
Spa Experiences