Curriculum VitaeFemaleNumber of years working in industry:21 years 7 months |
 |
Candidate ID Number: 31448
Nationality: British
Language Skills:
Fluent: English
Basic: Spanish
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Spa Director, Spa Manager, Spa Co-ordinator, Treatment Manager / Spa Trainer, College Tutor, Area Sales Representative
Personal Statement
I am an enthusiastic, motivated, strategic Manager with excellent client relationship building skills.
My Strengths are focused in having awareness of my business dynamic and ensuring analyzation of competitors to have a sustainable profitable business.
I focus on high quality customer care ensuring that customers receive an outstanding service beyond their expectations.
My goals are to always be successful and take pride in everything I do to make my business grow.
Seeking work in national and international locations
Employment History:
July 2016 - Present - Spa Manager at (most recent employer hidden for confidentiality) Edinburgh, UK - United Kingdom, (5 Star Hotel Spa)Duties included:
- Managing a team of 15 staff including fitness instructors, spa attendants, spa therapists, receptionists and an assistant spa manager.
- Turning the business around from relying on Third Party Revenue to targeting the Guerlain Specific Market and in turn increasing the profitability
- Working closely with our marketing team to execute my yearly marketing plan to drive business to full potential
- Driving a membership base for Gym and Fitness locally
- Working with Guerlain and our external spa management team providing reports and analysis on the business to drive this to full potential
- Forecasting,budgeting,kpi’s,cost and target management
- Responsible for Health and safety and all departmental S.O.P’s
- Managing and delegating my team effectively to complete all HR procedures necessary for the department
Products worked with:
Guerlain
February 2013 - July 2016 - Spa Manager at Virgin active, Edinburgh , UK - United Kingdom, (Health Club)
Duties included:
- Responsible for the running and operation of a 6 treatment room Spa with a team of 5 staff
- Maximizing Business constantly to ensure we hit budget on a monthly basis
- In charge of Stock control and ordering
- KPI and forecasting reports on a weekly/daily basis ensuring my team reach target
- Rota Planning for all my staff ensuring to work this around the business needs
- Training new and existing staff in Treatments and Spa Protocols
- Managing Spa Reception and implementing all s.o.p’s for this area
- Performing Espa, St Tropez, Australian Body care, Lycon and Jessica treatments
- Marketing the spa internally and externally using strategic planning to maximize revenue
Products worked with:
Espa, Australian body care, Lyon, Jessica, St Tropez.
July 2010 - January 2013 - Head Therapist at The Blythswood Square Hotel, Glasgow, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Key member in the Pre-Opening team of a brand new 5 Star award winning spa, Responsible for managing the set-up of the Treatment Floor
- In charge of the monthly stock take and ordering of the whole spa retail and Professional products, this includes inputting all stock data into the system monthly Ensuring budgets were met
- Performing Training Sessions for new and existing Therapists on a regular basis
- carrying out Anne Semonin, ILA, Fake Bake and Leighton Denny Treatments
- Responsible for the day to day operations of The Treatment Floor and standards
- In charge of retail sales targets for the whole spa, which doubled in my time there
- Taking part in weekly forecasting meetings to provide a better understanding of The Spa revenue and brain storming to provide goal plans to reach targets
Products worked with:
Ila, Anne Semonin, Leighton Denny
June 2009 - June 2010 - Spa Therapist at The Elysium Hotel, Paphos, Cyprus, (5 Star Hotel Spa)
Duties included:
Advanced Espa Therapist.
Products worked with:
Espa,Jessica,Vichy.
August 2007 - June 2009 - Spa Therapist at The Gleneagles Hotel, Auchterarder, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Being part of a multi-million award winning spa and pre-opening team at Gleneagles
- Was a fantastic experience for me. It provided me with a great education into the
- Process Involved with opening a brand new Espa Branded spa.
- At Gleneagles I qualified in all levels of Espa treatments up to Ayurvedic level with distinctions. This opened up my treatment field to a very advanced level allowing me to be more connected with Ayurvedic philosophy when treating my clients.
- We were a team of 35 Therapists and 20 treatment rooms so a very busy operation.
August 2006 - August 2007 - Spa Therapist at Cliff Bay Hotel, Funchal, Madeira, (5 Star Hotel Spa)
Duties included:
Spa Therapist
April 2005 - August 2006 - Spa Therapist at De Vere Carden Park Hotel, near Chester, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Spa Therapist
May 2004 - April 2005 - Complementary Therapist at Moray Leisure Centre, Elgin, UK - United Kingdom, (Day Spa)
Duties included:
Complementary Therapist
Education and Qualifications:
| 2004 | Moray College |
HND Complementary Therapies
|
|
| 1992 | Auchterarder High school |
English, maths, Biology, French, Art and design, Home Economics. |
Product Training:
| February 2016 | Espa |
Gleneagles Hotel. By Espa. Trained to Ayurvedic level. |
|
| August 2010 | Ila |
The Blythswood square Hotel by Ila. All Ila treatments. |
|
| August 2010 | Anne Semonin |
The Blythswood Squre Hotel by Anne Semonin Trainer. All Anne Semonin facials and body treatments. |
|
| July 2010 | Leighton Denny |
The Blythswood square hotel. By Leighton Denny Trainer. All Leighton Denny manicures, pedicures and retail |
Vocational Qualifications
First aid.
Pool Attendant
Hobbies and Interests
I enjoy cycling on a daily basis also keeping fit and active in the gym. When I travel to hotter countries I enjoy snorkelling, water sports and exploration. I am very interested in cultural places, architecture and history and love to try new things.