Curriculum VitaeFemaleD.O.B. 08 June 1984Number of years working in industry:4 years 11 months |
 |
Candidate ID Number: 30358
Nationality: Italian
Language Skills:
Fluent: English, Italian
Good: French
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Consultant, Spa Co-ordinator, Assistant Manager, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist
Personal Statement
I have enthusiasm and possess superb customer service skills .
I take pleasure in working with people and have an outgoing personality and am considered a highly valued member of the spa team .
Professional and able to satisfy customers expectations and blow them away!
Seeking work in national and international locations and on cruise ships
Employment History:
February 2011 - January 2016 - Beauty Therapist at (most recent employer hidden for confidentiality) Catania, Italy, (Day Spa)Duties included:
Welcome customers at the reception
retail products and treatment packages
Consult
Stocklist
Beauty, Spa, facial, body treatments, waxing, Mani,pedi, massages...
Products worked with:
Lashmi
Decleor
Bioline
TeN
LCN
September 2015 - December 2015 - Beauty Therapist at Daydream Island Resort and Spa, daydream island, Australia, (5 Star Hotel Spa)
Duties included:
Main Duties and Responsibilities:
To achieve a high standard of professionalism and etiquette at all times. To ensure good communication between yourself, members of your team and the management. To attend training and staff meetings as requested. Ensure that you remain up to date and are fully versed in all products, services and appropriate therapy procedures that are part of the Rejuvenation Spa. To maintain a high standard of personal presentation, and to follow the guidelines of your dress code. To be responsible for the smooth running of both your clients appointments and your day. Before commencing a service on a guest, ensure that all relevant documentation has been complete, dated, signed by the guest and witnessed by you, in accordance with the spa’s health and safety guidelines. Endeavor to maintain a balanced level of communication with the guest. Let the guest lead general conversation, while always ensuring that the guest is comfortable at all times and fully aware of the procedure of events, with out being overwhelmed with information. To ensure that your client’s experience reflects the companies mission statement and philosophy. Surpass the client’s expectations by providing a high standard of customer care, treatment standard and the inclusion of the correct Unique Points of Difference. Carry out all services in accordance with the Rejuvenation Spa standard procedures. Set up, Maintain and close therapy rooms in accordance to the Rejuvenation Spa standard procedures. Ensuring a level of cleanliness and hygiene at all times. To promote Day Spa services and retail products and to work towards achieving your incentive targets To complete the start of day, operational and end of day Procedures Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. Use safe manual handling techniques at all times and take a consultative role to assist in achieving a healthy and safe working environment. Ensure all operating equipment is in good working order, reporting any unsafe work conditions, faults, repairs or cleaning needs to appropriate department. Comply with work practices and wear protective clothing where it is necessary and has been provided by the establishment. Work cohesively in conjunction with the property rehabilitation program.
Maintain procedures to minimise our impact on the environment and prevent pollution. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation. Treat customers and colleagues from all cultural groups with respect and sensitivity. Identify and deal with issues which may cause cross cultural conflict or misunderstanding. Perform any other duties within the employee’s range of competence as required by management.
Products worked with:
Pevonia
Aromatherapy Associates
Opi
Career Break - I worked in HospitalityMay 2014 - June 2014 - Beauty Therapist at Michelle`s Skin and Body Solution, Brisbane, Australia, ( Hotel Spa)
Duties included:
Beauty, Facial Treatments, Massages
Products worked with:
Dermatologica
Career Break - Farm JOb to extend my vis in AustraliaJanuary 2014 - April 2014 - Beauty Therapist at Alpine Atem Pty Ltd TA Spa & Sport, Sydney, Australia, ( Hotel Spa)
Duties included:
Beauty services
Facial and body treatments
Massages
Products worked with:
Dermatologica
September 2011 - August 2013 - Beauty Therapist at Torre del Grifo Village and Spa, Mascalucia, Italy, (Day Spa)
Duties included:
Welcome customers at the reception
Bookings
retail products and treatment packages
Consult
Stocklist
Spa Tour
Beauty, Spa, facial, body treatments, waxing, Mani,pedi, massages...
Trainer to trainees and new staff
Receptionist, etc...
Products worked with:
TeN
Olos
Opi
Alma Natura
Education and Qualifications:
| 2016 | |
| CIDESCO Spa Management |
|
| 2013 | Esthetica in continuo aggiornamento Universita` di Firenze (trained in Catania/Firenze) |
| Advanced Diploma Dermatology Cosmetology/ Phytotherapy Nutrition mod. II Quality of Service- Customer Service Technologies (laser, electroneuromuscolar stimulator, Solarium, IPL, Radiofrequency,...) How to manage emotions (Customer care-Relationship between Clents and Operator) Budget (Financial) Empathy (V-NV Communication, Body Language, Miscommunication,...) Business strategy Physiopathology Multisensorial perception in a Spa environment Skin Conditions Space Management in a Spa Web Communication Nutrition mod I Human Resources Entrepreneurship/ Business Plan Marketing Endocrinology Perception (Psychology) Body image (Psychology) Marketing and Retail Myofascial Release Therapy, Brisbane, 2015 |
|
| 2016 | CIDESCO |
2009 Qualified Beauty Therapist 100/100 2010 Specialised Beauty Therapist 90/100 2013 Advanced Diploma Beauty Therapist 2016 SPa & Beauty Management CIDESCO |
Product Training:
| November 2015 | Pevonia |
Keshmi Daydream Island Australia Pevonia face/body treatments and products |
Vocational Qualifications
First Aid
IT Skill
Hobbies and Interests
yoga
latin dance
gym
healthy living