Curriculum VitaeFemaleD.O.B. 31 March 1987Number of years working in industry:19 years 1 month |
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Candidate ID Number: 29288
Nationality: South African, British
Language Skills:
Fluent: English
Permitted to work in: South Africa, UK - United Kingdom
Position Sought: Regional Senior Manager, Spa Director, Spa Manager, Treatment Manager / Spa Trainer
Personal Statement
Results-focused Spa Manager with a proven track record of running an organized and successful spa, and achieving high rates of customer satisfaction. Adept at effectively managing spa staff, leading to higher levels of productivity. Dedicated to remaining up to date with the latest spa service offerings and technologies. Bringing forth a commitment to providing clients with the most pleasurable spa experience possible. i have been in the industry for over 10 years and every day something always comes up new and how you handle is how you think on your feet.
Employment History:
September 2018 - Present - Spa Director at (most recent employer hidden for confidentiality) Cairo , Egypt, (5 Star Hotel Spa)Duties included:
Started Semiramis international from 02 September 2018 until now
Reopening of the Spa
Invetory of the operation
Marketing for the spa
Cost and bugdet for the spa
P&l for the spa
Brand standard SOP
Training for all the staff
Operation over view of the Gym, Pool and Thermal area as well as Spa
Able to do all treatments
Product training
Over looking full operation including 34 staff
Employment of staff
Handling guest complaints and feed back
Products worked with:
Phytmor product , Harris and Nefertari Natural Body Care Products
March 2016 - September 2018 - Spa Manager at HILTON luxor spa and resort, Luxor, Egypt, (5 Star Hotel Spa)
Duties included:
Employer Hilton Hotel and Spa Luxor (Egypt)
Date of employment 01 April 2016 – Present
Position Spa Therapist
Duties Reception Duties
Assisting with Marketing
Bookings
Micros system – for payments
Manicures and Pedicures
Paraffin, French and normal paint,
Polish pro
Eyelash Extensions
Body Massages
Tinting
Waxing
Facials and Body Treatments
All Hilton Courses that is expected
Products worked with:
Opi
BCL
Harris
Phytomer products
October 2011 - March 2016 - Assistant Manager at Placecol Irene, Pretoria, South Africa, (Skin Clinic)
Duties included:
Reception Duties
Assisting with Marketing
Bookings
Headstart reservations system
Manicures and Pedicures
Paraffin, French and normal paint, and Mediheel
Polish pro
Eyelash Extensions
Body Treatments (Ceya)
Body Massage
Tinting
Waxing
Placecol Facials and Body Treatment
Placecol Spa Packages
All duties required to manage a medium size spa
Products worked with:
Placecol
Go Girl Lashes
Medi Heel
polish pro
March 2009 - October 2011 - Beauty Therapist at Black Mountain Leisure and Conference Hotel, Thaba Nchu, South Africa, ( Hotel Spa)
Duties included:
Shift Reception Duties
All duties relevant to Front Office
Manicures and Pedicures
Paraffin, French and normal paint
Body Treatments
Body Massage
Tinting
Waxing
Ahava Facials and Body Treatments
Spa Packages
All duties required to manage a medium size spa
Products worked with:
AHAVA and Essie
August 2008 - February 2009 - Beauty Therapist at Therabeutic Skin and Body Salon, Joburg, South Africa, (Skin Clinic)
Duties included:
Reception Duties
Client Bookings
Manicures and Pedicures with Specialised treatments
Paraffin, French and normal paint
Body Treatments
Body Massage
Tinting
Waxing
Dermalogica Facials and Body Treatments
Spa Packages
SunFX Self Tan
Products worked with:
2008 Dermalogica Training:
- Dermalogica Live Day 1 and 2 4-5 August 2008
- Dermalogica Face Mapping 6 August 2008
- Dermalogica Face Treatment 15 August 2008
- Dermalogica Exfoliation 1 September 2008
- Dermalogica Mengeneering 12 September 2008
- Dermalogica Power Regeneration AGEsmart 2 October 2008
- Dermalogica Advance Retail 26 November 2008
March 2007 - March 2008 - Beauty Therapist at Umngazi River Bungalows and Spa , easten Cape , South Africa, (5 Star Hotel Spa)
Duties included:
Reception Duties
Client Bookings
Marketing
Manicures and Pedicures with Specialised treatments
Paraffin, French and normal paint
Body Treatments
Body Massage
Tinting
Waxing
Repecharge Facials and Body Treatments
Spa Packages
SPA changed from Repecharge to Elemis. Did product and treatment training accordingly
Products worked with:
Elimis and essie
January 2006 - September 2006 - Beauty Therapist at Cathedral Peak Vitality Centre, Nataul, South Africa, ( Hotel Spa)
Duties included:
Booking appointments
Basic book work and cash-ups
Dealing with all problems and enquiries
Product sales
AHAVA Body treatments
GATINEAU Facial treatments
Facial Treatments
Manicures, Pedicures with French and Paraffin Wax
Tinting
Waxing
Make-up
Exfoliation
Client consultation
Products worked with:
AHAVA Body treatments
GATINEAU Facial treatments
Education and Qualifications:
| 2004 | S.A. College of Complementary Therapy Diploma Certification for Beauty Specialists |
S.A. College of Complementary Therapy Diploma
Certification for Beauty Specialists
HIGH FREQUENCY WORKSHOP |
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| 2003 | MSC |
Product Training:
| October 2012 | Placecol - South Africa |
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| August 2008 | Dermalogica Training: South Africa |
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| March 2007 | Hot Stone Therapy Massage (includes Cold Marble Therapy) - South Africa |
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| March 2007 | Elemis - South Africa |
everything to do with Elemis everything to do with Elemis |
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| December 2005 | THE NAIL SHOP TRAINING SCHOOL Professional Nail technician Course - South Africa |
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| June 2005 | 2005 AHAVA and BERNARD CASSIERE Face and Body Training south Africa |
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| March 2005 | 2005 Myridia Body Massage Course (3 months course with Jenny Green) south africa |
Basic oils
Basic oils |
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| January 2004 | S.A. College of Complementary Therapy Diploma - south africa |
2004 S.A. College of Complementary Therapy Diploma Certification for Beauty Specialists
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