Curriculum VitaeFemaleNumber of years working in industry:26 years 8 months |
 |
Candidate ID Number: 27959
Nationality: British
Language Skills:
Fluent: English, welsh
Permitted to work in: UAE - United Arab Emirates, UK - United Kingdom
Position Sought: Spa Director, Spa Manager
Personal Statement
Seeking to work in the UK, UAE and International Locations
Employment History:
March 2013 - Present - Spa Manager at (most recent employer hidden for confidentiality) Dubai, UAE - United Arab Emirates, (5 Star Hotel Spa)Duties included:
Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas - 55 Employees
- Responsible for day-to-day spa operations - 27 treatment rooms, hair salon, barbers, gym
- Building and maintaining business relationships with Suppliers. Currently working with over 10 brands. ESPA, Aromatherapy Associates, Shiseido, Margy's, Futur Lab, COOLA, L'Oreal/Kerestase, Cadiveau, Gentlemen's Tonic, LPG, Push UP, POPBANDS, CIATE, Bastien Gonzalez.
-Managing reports, including Sales Figures, Inventory and Stock issuing, Expenses
- Staff payroll
- Developing new Marketing strategies and Promotions, adjusting to current market and trends
- Developing Annual Training plan to ensure that all employees are trained and developed to meet the needs of the business
- Deal with Guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action is carried out
- Ensuring treatment scheduling meets the demands of the guest whilst maximizing revenue
- Interviewing and selection of staff. Executing performance evaluations and disciplinary procedures. Mentoring and development of employees
Products worked with:
Shiseido, ESPA, Aromatherapy Associates, Margy's, Bastien Gonzalez, Gentlemen's Tonic, COOLA, Futur Lab, L'Oreal/Kerestase, Cadiveau, MOR, Rodial, WHISH, LPG, CIATE
Career Break - Relocated, from Cayman Islands back to UK after 8 years, then job huntingJanuary 2012 - January 2013 - Us Trainer with La Prairie at La Prairie, New York, US, USA - United States, (5 Star Hotel Spa)
Duties included:
- Creating Mini Treatment protocols to launch & promote new skin care products
- Creating New Treatment protocols for spas
- Training Spa Therapists in La Prairie Treatment protocols and brand standards
Products worked with:
La Prairie
December 2005 - December 2012 - Head Therapist at Silver rain Spa, The Ritz Carlton Grand Cayman, George Town Grand Cayman, Cayman Islands, (5 Star Hotel Spa)
Duties included:
- Perform Facials, make-up, waxing and body treatments
- Responsible for the supervision of the Estheticians and Nail technicians
- Overseeing treatment operations, ensuring guest satisfaction
- Continuous training and development on treatment protocols/products ensuring high standards are maintained
- Create weekly schedules and facilitate shift changes and time off requests
- Maintain supply of Operational supplies and re-order when necessary adhering to budget constraints
- Responsible for the maintenance of treatment rooms and equipment
- Enforce all hotel and spa policies and procedures
- Coordinate and conducting monthly meetings for Estheticians and Nail Technicians as well as being involved with all spa meeting (53 employees)
- Performance evaluations of Estheticians and Nail Technicians and involved in coaching and counseling sessions
- Involved in the hiring process for Estheticians and Nail Technicians
Products worked with:
La Prairie
July 2004 - October 2005 - Beauty Therapist at The Beauty Spa, Hyatt Regency Grand Cayman, George Town, Cayman Islands, (5 Star Hotel Spa)
Duties included:
- Performing massage, facials, body treatments, make-up and waxing services
- Opening & closing procedures
- Inventory
Products worked with:
Elemis, Repercharge, Jane Iredale, OPI, La Stone Therapy
November 2003 - April 2004 - Head Therapist at Harding Brothers, MV Oriana P&O Cruise Ship, MV Oriana P&O Cruise Ship, (Cruise Ship)
Duties included:
- perform facials and make-up services
- Inventory/stock
Products worked with:
Channel Make-up, Guinot, Thalgo
September 2001 - September 2003 - Beauty Therapist at The Ocean Spa, Cambridge Beaches, Hamilton, Bermuda, (5 Star Hotel Spa)
Duties included:
- Performing massage, facials, body treatments, make-up and waxing services
- Opening & closing procedures
- Inventory
- Reception Duties
Products worked with:
Guinot, Phytomer, Jessica Nails
October 2000 - August 2001 - Beauty Therapist at Renaissance Spa, Newcastle Emlyn, UK - United Kingdom, (High Street Salon)
Duties included:
- Performing massage, facials, body treatments, make-up and waxing services
- Opening & closing procedures
- Inventory
- Reception Duties
- Sales Report
Products worked with:
Mary Cohr, DSD/Finders, Slendertone
July 1998 - September 2000 - Beauty Therapist at Ragdale Hall health Hydro, Melton Mowbray, Leicestershire, UK - United Kingdom, (Day Spa)
Duties included:
- Performing massage, facials, body treatments, make-up and waxing services
- Opening procedures
- Hosting Meet & Greet
Products worked with:
Clarins, Kanebo, Decleor, Guinot, Bee Line, Nailtiques, Orly, DSD/Finders, Eve Taylor, Thalgo
Education and Qualifications:
| 2004 | Pembrokeshire College, Wales |
| NVQ Level 2 & 3 La Stone Therapy |
Product Training:
| September 2015 | Elemis, La Prairie, Guinot, Decleor, Kanebo |
Vocational Qualifications
PADI certified Scuba Diving
Hobbies and Interests
Interior design, Formula 1, watersports, arts & crafts