Curriculum Vitae

Female

D.O.B. 13 June 1985

Number of years working in industry: 16 years 4 months

Candidate ID Number: 24656
Nationality: Australian, Hungarian
Language Skills:
Fluent: English, Hungarian
Permitted to work in: European Union, UK - United Kingdom, Australia
Position Sought: Assistant Manager, Holistic Therapist, Complementary Practitioner, Receptionist

Personal Statement

I have recent administration experience working for Orange Models. Through my previous and current roles I have received training on staff management and customer service. I feel that these skills are transferable, as in my various roles I have been working with clients that are accustomed to a high standard of service, efficiency and results. I have successfully worked in management for the past five years with luxury brands. I have managed small teams; motivating and organising them to achieve and surpass targets and expectations. Through my previous experience I gained excellent customer service, management and teamwork skills, as I really enjoy working with people. I consider myself approachable, well organised and proficient in multitasking. I am hard working and enjoy variety in my work; I approach every task with diligence. Previously I have demonstrated I can develop an understanding of new systems and procedures promptly as I am quick and eager to learn. For the past two years I have gained experience working with holistic therapies and have enjoyed it greatly. I would very much like to work in a spa environment full time to expand my growing knowledge for this industry.

Employment History:

February 2015 - Present - Reiki Practitioner at (most recent employer hidden for confidentiality) London, UK - United Kingdom, (Home/Mobile)

Duties included:

Listening to the needs of the individual client and assessing the treatment which may be best for them
Understanding the current medical conditions of the client in order to make sure they are not exposed to treatments which may be risky
Discussing treatment plans with the client and altering them if necessary
Assessing the session with the client after the treatment has ended
Responsible for contacting existing clients to discuss their needs, and to explain how these needs could be met by specific products and services
Answer customer's questions about products, prices and availability
Maintains client records

July 2014 - Present - Crystal Healer at Freelance , London , UK - United Kingdom, (Home/Mobile)

Duties included:
• Good spoken communication skills • Patience and a friendly manner • A sensitive and non- judgmental approach • The ability to empathies with clients • The ability to inspire confidence in clients • Accurate record keeping skills

January 2016 - March 2016 - Modelling Manager at Orange Models , London , UK - United Kingdom, (Product Company)

Duties included:
• Screening and short listing candidates • Meet and greet new clients • Keeping records of clients • Managing staff and clients diaries • Managing emails and correspondence • Contacting potential agencies for clients • Styling models for creative shoots

August 2014 - December 2015 - Assistant Manager at Joseph , London, UK - United Kingdom, (High Street Store)

Duties included:
• Making sure the shop floor runs smoothly • Meet the store’s monthly targets and handle budgets • Recruit and train staff • Deal with any inquires and complaints • Managing and maintaining high levels of customer service. • Put together rotas and shifts • Visual merchandising • Managing Deliveries • Assisting in Fashion show’s, London / Paris • Managing Diaries / Appointments for staff and clients • Managing emails and correspondence

March 2014 - August 2014 - Store Manager at Brora, Richmond, UK - United Kingdom, (High Street Store)

Duties included:

Monitoring monthly KPI reports and action plan to meet and improve on KPI targets
Instilling a culture of exceptional service within the team and monitoring product knowledge to achieve this, taking action to improve where necessary
Using strong presence and leadership skills to coach the sales team to maximize sales and service opportunities
Proactively managing the performance of the store by leading and motivating the team
Setting high standards of the store presentation and service levels
Responsible for all operations and the health and safety of the store/area

July 2008 - March 2014 - Store Manager at Cologne & Cotton, London, UK - United Kingdom, (High Street Store)

Duties included:

Managing and controlling the overall operation of the store ensuring the best experience for the customers and maximizing all sales opportunities in line with company policies and procedures
Reviewing and securing the required levels of profitability
Recruiting, training and developing my retail staff to encourage effective performance and to achieve store targets.
Managing and maintaining high levels of customer service
Managing the stores displays, stock levels and visual merchandising
Setting and exceeding daily targets
Ensuring controllable costs were kept within budget
Maintaining financial records and controlling the security arrangements of the store.
Managing and maintaining the store floor standards
Ensuring compliance to company processes i.e. managing deliveries, merchandising, and dealing with suppliers, etc
Liaising with customers on a daily basis and resolving any issues or complaints they may have had.

August 2008 - July 2009 - Administration at Royalties Rescue, London, UK - United Kingdom, (Product Company)

Duties included:

Research for projects
Managing emails and correspondence
Booking travel
Registering Clients/Performers to Associations around the world
Updating of contact lists
Typing

April 2007 - May 2008 - Administrator, Receptionist at Spotlight , Melbourne, Australia, (High Street Store)

Duties included:

Front desk: first point of contact. Meet and greet the Firm’s clients and staff
Filing
Photocopying and binding
Updating of contact lists
Managing emails and correspondence
Research for projects
Managing diaries
Answering the phones
Help screen incoming calls
Book couriers and travel requirements
Scheduling meeting rooms
Providing refreshments

Education and Qualifications:

2015	Gateway Workshops
	Practitioners Diploma Natural Lift Facial Massage/ Facial Rejuvenation
2015	Gateway Workshops
	Practitioners Diploma Indian Head Massage
2015	Gateway Workshops
	RASA Practitioners Diploma Reiki and Seichem Healing Level 1 & 2
2014	Gateway Workshops
	Practitioners Diploma Crystal Healing
2008	JMC Academy Australia
	Bachelors Degree in Entertainment and Music Music
2004	Victorian College Of the Arts- The University Of Melbourne Australia
	Certificate Music Performance (Improvisation)
2002	Hampton Park
	School Leaving Certificate English Maths Psychology Studio Art Textiles

Vocational Qualifications

First Aid Trained
Windows - Word: Advanced
Excel: Advanced
Power Point: Advanced
Data Entry: Advanced

Hobbies and Interests

• Holistic Therapies, Clean Living • Writing/Composing Music • Indoor Rock climbing • Horse Riding • Travel • Social events As an energetic person, this enthusiasm and drive feeds through to my work where I seek constant challenge and improvement.
CV created at www.spastaff.com