Curriculum VitaeFemaleD.O.B. 15 June 1979Number of years working in industry:17 years 9 months |
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Candidate ID Number: 23954
Nationality: British
Language Skills:
Fluent: English
Basic: Greek , German, Spanish
Permitted to work in: Austria, UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager, Treatment Manager / Spa Trainer, Yoga / Pilates Teacher
Personal Statement
I am currently looking for a new role within Spa Management or Spa Training as I have recently qualified with my Level 3 Award in Education & Training. I have ten years Spa Therapy experience with six years Spa Management and training experience in 4 and 5-star spa hotels.
I am considered to be an honest, reliable and well-organised person who can learn quickly; I work very well as part of a team but I can also work on my own when required. I have been praised for my attention to detail and courteous manner; I work well under pressure and I have very good communication skills gained from my previous job experience.
April 2020 - July 2021: During the Covid Pandemic and lockdown restrictions I spent my time studying for a Level 3 Award in Teaching and Education in order to add to my skills.
Summary of Qualifications:
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Over 15 years Managerial experience
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6 years Spa Management experience
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10 years Spa Therapy experience
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Level 3 Award in Education & Training
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BTEC Level 5 Sports & Remedial Massage + ITEC Level 4 Sports Massage Certificate
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Holistic Therapy training – Reflexology, Holistic Facials, Indian Head Massage, Hot Stone Therapy, Reiki and Crystal Therapy
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NVQ Level 4 in Purchasing & Supply Chain Management
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GNVQ in Leisure & Tourism
Employment History:
July 2021 - Present - Treatment Manager / Spa Trainer at (most recent employer hidden for confidentiality) St Anton Am Arlberg, Austria, (Home/Mobile)Duties included:
My self-employed contracts have included working mainly with Alpine Sports Physio as well as with other Hotels in the resort. My main responsibilities are:-
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Arranging appointments and bookings for guests
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Maintaining the daily running of appointments and bookings and ensuring that treatments are running on time
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Providing spa treatments for guests when required
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Working in different spa hotels within the resort on a daily basis
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Establishing a high level of customer service within the spas and receiving feedback from customers to ensure very high standards are met
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Organising and preparing the treatment rooms to a high standard and ensuring treatment rooms are kept clean and tidy throughout the day
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Putting together the spa menu, with treatment descriptions and agreed pricing
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Ensuring maximum revenue potential through marketing and up selling
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Working towards financial targets and budgets
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Purchasing stock for the season ahead as well as when required
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Completing administration tasks and paperwork on a daily, weekly and seasonal basis
Products worked with:
ESPA
Elemis
Temple Spa
Revolution
Career Break - Training - industry-relatedDecember 2018 - September 2020 - Spa Manager at Mountain Spa Residences , St Anton Am Arlberg , Austria, (5 Star Hotel Spa)
Duties included:
As the Spa Manager at Mountain Spa Residences in St Anton, Austria my main responsibilities were:-
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Managing and training my Spa Team (1 x Spa Therapist, 1 x Spa Attendant)
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Arranging appointments and bookings for guests
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Maintaining the daily running of appointments and bookings and ensuring that treatments are running on time
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Establishing a high level of customer service within the spa and receiving feedback from customers to ensure very high standards are met
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Organising and preparing the treatment rooms to a high standard and ensuring treatment rooms are kept clean and tidy throughout the day
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Maintaining the upkeep of the Spa area; ensuring the saunas and steam room are in working order
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Planning and hosting spa promotional events on a weekly / monthly basis
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Working towards financial targets and budgets
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Completing administration tasks and paperwork on a daily, weekly and seasonal basis
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Providing competent and detailed weekly, monthly and end of season reports
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Completing monthly stock takes, inventory reports and ensuring good stock rotation
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Purchasing spa stock for the season ahead as well as when required
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Ensuring maximum revenue potential through marketing, up selling and retailing spa products
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Creating increasing spa activity by way of advertising and marketing the spa
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Providing treatments for guests when required
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Having an active role in management meetings
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Recruitment of staff at the beginning of the season and appraisal of staff at the end of the season
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Assisting the hotel manager with HR duties and other ad-hoc errands
Achievements: In my second year working as the Spa Manager here I was able to implement several changes within the Spa to maximise business and profits. I promoted the spa with different events going on throughout the week. In 2018-2019 I exceeded my sales target reaching over €30,000.
Products worked with:
ELEMIS
Elemis Training - Elemis Training Centre, London
Product Knowledge, Retail and Consulting for Success
Facial Therapy
Deep Tissue Massage
Deeper than Deep Hot Stone Massage
Body Scrubs & Body Wraps
March 2017 - August 2019 - Spa Manager at Mark Warner Ltd , Europe , France, ( Hotel Spa)
Duties included:
As a Spa Manager at Mark Warner my main responsibilities were:-
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Providing treatments for guests and staff when required
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Organising and preparing the treatment rooms to a high standard
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Ensuring maximum revenue potential through marketing, up selling and retailing Elemis products
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Completing requested paperwork on a daily, weekly and seasonal basis
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Creating increasing spa activity by way of advertising and marketing the Viva spa within the hotel
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Attending Welcome Meetings in order to promote the Spa and take bookings for the week
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Working towards financial targets through promoting and retailing
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Ensuring a high level of feedback is received from customers and ensuring high standards are met
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Making sure treatments are running on time and that treatment rooms are kept clean and tidy
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Maintaining the daily running of appointments and bookings
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Ensuring all necessary cleaning and other duties are carried out each week
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Completing monthly stock takes and ensuring good stock rotation
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Having an active role in Management meetings
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Accomplishing the beginning of season open-up and end of season shutdown
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Providing competent and detailed end of season reports
Products worked with:
Elemis
May 2013 - December 2018 - Freelance Spa Therapist at Various , South East , UK - United Kingdom, ( Hotel Spa)
Duties included:
In order to fill any gaps in my seasonal working contracts I worked as a temporary Spa Therapist in 4* and 5* Spa Hotels. As a Freelance Therapist I gained experience working for several 4* & 5* Hotels and Spas for five years. I built up very good relationships with the staff and customers, especially at Wyboston Lakes, Runnymede on Thames and Sopwell House where I worked on a temporary basis. I received in-house training for products such as ESPA, Murad, Elemis and Neom.
I also have reception duty experience; such as taking bookings face to face, over the phone and via email, as well as guest contact and hospitality customer service training. I also have had responsibilities of cash handling.
Products worked with:
Elemis
ESPA
Murad
Neom
June 2014 - November 2017 - Senior Therapist at Various , Europe , Greece, (5 Star Hotel Spa)
Duties included:
Seasonal Work:
2014 - 2017
July 2017 – November 2017 Neilson Active Holidays - Senior Spa Therapist - Messini/Buca Resort - Greece
May 2016 - September 2016 Ocean Beach - Head Wellness Therapist - Ibiza, Spain
December 2015 - April 2016 Venture Ski - Spa Manager - Sainte-Foy Tarentaise, France
August 2015 - October 2015 Massage Beach - Massage Therapist - Ibiza, Spain
June 2014 - August 2014 Ibiza Yoga - Retreat Manager - Ibiza, Spain
Products worked with:
Temple Spa
July 2007 - May 2013 - Procurement Manager at BR Pharma, Hertfordshire, UK - United Kingdom, (Product Company)
Duties included:
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Heading up a team of 6 Procurement Specialists
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Sourcing products for Clinical Trial
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Purchase order management
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High level/value stock management (including deliveries)
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Sourcing new suppliers & supplier liaison
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Attending monthly meetings with customers and suppliers
Achievements: In 2011 I qualified as a CIPS member with an NVQ Level 4 in Purchasing and Supply Chain Management
Education and Qualifications:
| 2017 | Holistic Therapies Training |
| Dipolma - International Institute for Complementary Therapists Aromatherapy Facials |
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| 2017 | School of Natural Health Sciences |
| Diploma - SNHS Dip Reflexology |
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| 2014 | The School of Natural Health Sciences |
SNHS Diploma
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| 2013 | Zenways |
| Yoga Alliance Yoga 200hr Teacher Training |
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| 2012 | Healing Forever Therapies |
| Reiki Reiki I & Reiki II |
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| 2015 | London School of Massage |
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| 2012 | FTT Beauty and Training School |
BABTAC Body Massage - Holistic Massage, Swedish Massage and Deep Tissue Massage (including basic Anatomy and Physiology) BABTAC Hot Stone Massage Therapy BABTAC Indian Head Massage BABTAC Hopi Ear Candling |
Product Training:
| October 2018 | Elemis |
Elemis Training Centre - Farringdon - London Product Knowledge, Retail and Consulting for Success Facial Therapy Deep Tissue Massage Deeper than Deep Hot Stone Aromastone Massage Body Scrubs & Body Wraps |
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| July 2017 | Temple Spa |
Neilson Active Holidays - Messini - Greece Temple Spa Body and Facial Therapy |
Vocational Qualifications
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Level 3 Award in Education & Training – CTC Training & Development
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BTEC Level 5 Sports and Remedial Massage - London School of Massage, London
Sports Injuries and Clinical Remedial Massage (BTEC Level 5 Anatomy & Physiology)
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ITEC Level 4 Sports Massage - London School of Massage, London
Certificate in Sports Massage Therapy
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BABTAC Diplomas – FTT Beauty, St Albans
Body Massage, Hot Stone Therapy, Indian Head Massage, Ear Candling,
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Holistic Diplomas - The School of Natural Health Sciences, London
Reflexology, Holistic Facials, Aromatherapy, Reiki
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Elemis Training - Elemis Training Centre, London
Product Knowledge, Retail and Consulting for Success
Facial Therapy
Deep Tissue Massage
Deeper than Deep Hot Stone Massage
Body Scrubs & Body Wraps
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Temple Spa Product Training - Neilsons Active Holidays
Body and Facial Therapy
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Nail Technician Course - International Open Academy
Manicure & Pedicure
Gel Polish application
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Yoga Alliance Registered 200hr - Zenways Yoga Teacher Training
200hr Yoga Teacher Training
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NVQ Level 4 in Supply Chain Management
Former Member of The Chartered Institute of Procurement & Supply
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GNVQ in Leisure and Tourism - Hertford Regional College
+ GNVQ level in Spanish
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Hospitality Customer Service – Wyboston Lakes
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First Aid for Sport and Exercise - Herts Sports Partnership
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7 GCSE’s - Grade C and above - Sir Frederic Osborn School
Hobbies and Interests
- I enjoy learning languages of the country I am working in
- In 2015 I volunteered as a Sports Massage Therapist for Cancer Research at the London Marathon
- I have a keen interest in Nutrition, Yoga and Wellness; which I teach to others in my spare time and also online
- I have achieved a 12000ft Sky Dive in Australia