Curriculum VitaeFemaleD.O.B. 21 September 1980Number of years working in industry:26 years 2 months |
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Candidate ID Number: 22051
Nationality: British
Language Skills:
Fluent: English
Basic: German, Arabic
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager
Personal Statement
Currently i am a full time Spa Consultant/Manager and work on an international level.
I can describe myself as a highly skilled and experienced Spa Operations Manager. As a Spa industry professional for 20 years, i have developed a talent for identifying and anticipating customer needs, presenting designated company products and service offerings to the highest standards and would always consider myself an ambassador of the companies I represent and do act as a pioneer for progression.
I always demonstrate the ability to gain customer trust and loyalty through service provisions and provide exceptional follow-up communication, leading to increased repeat and referral business. I have developed business strategies throughout my career and focus my attentions to the 5 star Spa market. I have a proven track record of improving sales and general turnover with expertise in leading high performing Spa teams that in turn provide an exemplary guest journey.
Fully qualified with Degree in Spa Management and frequently use advanced Microsoft Office systems.
Employment History:
September 2014 - Present - Spa Consultant at (most recent employer hidden for confidentiality) Scotland, UK - United Kingdom, (5 Star Hotel Spa)Duties included:
Regional Sales
Promotional Activities/business Marketing reports
Forecasting, setting financial targets
Overseeing product partnerships securing new business accounts
Market research
Spa business consulting - as specified. I cover these main aspects of consulting:
1. Staff training - Brand standard training, treatment techniques, retail services and guest journey, guest relations.
2. Business building - Comprehensive from drafting brochures, ammendments, treatment innovation, retail business, uniform selection, market research.......
3. Finance - From profit building to increasing yield.
4. Customer Service Quality - Reviews and analysis of current operations and feedback, work on improving communications between guests and staff.
5. Administration and Law - Ensuring Spa is compliant with legislation, regulating SOP, RA, pricing structures, finance, complaint management.
6. Management - Spa Operations, Treatment Management, Guest relations, Marketing, finance.
Placements (3 month contracts)
1. Health Club Manager - The Grand Hotel and Spa - Channel Islands
2. Management Consultant - Dunkeld Hotel and Spa - Scotland
3. Training Manager/consultant - Premedion Spa and Prevention - Egypt
Products worked with:
Mint Cosmetics
Tweezermann
Intrinsics Organics
WAXXXPRESS
Elemis
Comfort Zone
Ishga
September 2014 - Present - Spa Consultant at Self Employed, Scotland, UK - United Kingdom, (Home/Mobile)
Duties included:
Regional Sales
Promotional Activities/business Marketing reports
Forecasting, setting financial targets
Overseeing product partnerships securing new business accounts
Market research
Spa business consulting - as specified. I cover these main aspects of consulting:
1. Staff training - Brand standard training, treatment techniques, retail services and guest journey, guest relations.
2. Business building - Comprehensive from drafting brochures, ammendments, treatment innovation, retail business, uniform selection, market research.......
3. Finance - From profit building to increasing yield.
4. Customer Service Quality - Reviews and analysis of current operations and feedback, work on improving communications between guests and staff.
5. Administration and Law - Ensuring Spa is compliant with legislation, regulating SOP, RA, pricing structures, finance, complaint management.
6. Management - Spa Operations, Treatment Management, Guest relations, Marketing, finance.
Placements (3 month contracts)
1. Health Club Manager - The Grand Hotel and Spa - Channel Islands
2. Management Consultant - Dunkeld Hotel and Spa - Scotland
3. Training Manager/consultant - Premedion Spa and Prevention - Egypt
Products worked with:
Mint Cosmetics
Tweezermann
Intrinsics Organics
WAXXXPRESS
Elemis
Comfort Zone
Ishga
May 2019 - May 2021 - Spa Manager at Isle of Mull Hotel & Spa, Scotland, UK - United Kingdom, ( Hotel Spa)
Duties included:
Re establishing the spa and Health Club.
Configuration and set up of spa software.
Products worked with:
ishga Organics
Career Break - Training - industry-relatedOctober 2018 - December 2018 - Treatment Manager / Spa Trainer at Mandarin Oriental Doha, Doha, Qatar, (5 Star Hotel Spa)
Duties included:
- Pre opening training of Spa Team. Scheduling training plan.
- Oversee deliveries
- Snagging of Spa
- Administration relating to policies, SOP's, checklists.
Products worked with:
Aromatherapy Associates
Hydrafacial
Miriam Quevedo
March 2018 - September 2018 - Spa Consultant at The Carnegie Club, Skibo Castle, private members club., Village of Clashmore, Sutherland, Scotland, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- All operational duties: Opening and closing Spa (security)rota,stock control/taking,budgeting.
- Updated operational and booking systems. Applied strategy to reservations booking system to maximise booking capacity. Updated and re trained Jonas reservations system.
- Hosted Club Members.
- Implemented in house training sessions for all staff, complying with industry standards.
- Maintaining exceptional high standards of the facilities, manners and behaviours that the Carnegie Club is world renowned for.
Products worked with:
Ishga
Aromatherapy Associates
Carol Joy
Conscious Water
October 2015 - April 2016 - Treatment Manager / Spa Trainer at Premedion , Alexandria, Egypt, (5 Star Hotel Spa)
Duties included:
Part of the temporary pre opening team for the 6000 sq feet Spa by Borg El Arab, Egypt.
Producing, amending company SOP'S
Training of staff
VIP Guest Orientations, presentations at company conferences
Team building
Operations Management
Products worked with:
Weyerghans Medical Beauty Products and Equipment from Germany.
Anne Semonin French skincare
Premedion Branded Products
Sorisa Medical Beauty Equipment
January 2014 - September 2014 - Spa Manager at Rocco Forte Brown's Hotel, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Leadership management. Business management, Stock control and budgeting, profit and loss accounts,Marketing and treatment innovation.KPI analysis. Implimenting core standards in luxury Spa environments & training staff to adhere and perfect these standards.Team building, and performance measurement.Health & Safety training, creating risk assessments.
Products worked with:
Carita
Ciate
Aromatherapy Associates
NUBO
March 2012 - January 2014 - Spa Manager at The Roxburghe Hotel, Kelso, UK - United Kingdom, ( Hotel Spa)
Duties included:
I was business partner and manager. Budgeting, Stock, PR,Marketing, Training.Payroll.Rota, Recruitment.Treatments.Health & Safety
Products worked with:
Decleor
Jessica manicure and pedicure and gel application.
Bioslimming
iiaa
Agera Medical peel
November 2011 - March 2012 - Skin Clinic Therapist at Beyond Medispa, Edinburgh, UK - United Kingdom, (Skin Clinic)
Duties included:
Medical Aesthetic treatments, Reception duties.
Products worked with:
Advised on PH Advantage skincare.
Bioslimming Bodywrap
Velashape slimming
Glo chemical peel
Laser Treatments
April 2011 - November 2011 - Senior Therapist at Exquisite Nails & Beauty, Scottish Borders, UK - United Kingdom, (Home/Mobile)
Duties included:
Performed first class treatments to a select few high profile clients in the area at exclusive locations or 'in house'.
Products worked with:
Agera Medical skin peels
Gel nail enhancements
Eyebrow threading
PHD Waxing
September 2009 - April 2011 - Assistant Manager at Roxburghe Beauty Suite, Kelso, UK - United Kingdom, ( Hotel Spa)
Duties included:
All treatments to a very high standard
Training team members
Reception and administartion responsibilities
Sales and incentives
Cash and salon opening and closure
Products worked with:
Decleor
Jessica
February 2008 - August 2009 - Senior Therapist at Onespa, Edinburgh, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Performed spa treatments
Actively promoted retail sales
Reception duties
Products worked with:
ESPA
April 2007 - April 2008 - Senior Therapist at Cardrona Golf and country club, Peebles, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Reception
Stock control
Reception
Spa attendant
Products worked with:
Decleor
Jessica
April 2003 - March 2007 - Beauty Therapist at The Roxburghe Beauty Suite, Kelso, UK - United Kingdom, ( Hotel Spa)
Duties included:
Performed all treatments to a very high standard. Booked appointments, answered telephone calls, took payments, sold retail products. re booked repeat appointments.
Products worked with:
Jessica
Decleor
Depilex mini micro
October 1999 - January 2004 - Spa Consultant at Stobo castle Health Spa, Peebles, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Majority of Spa Treatments
Guest orientations
Retail sales advisor
Products worked with:
Phytomer
Mavala
Thalgo
Education and Qualifications:
| 2017 | |
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Aromatherapy and massage Facial and electro facial therapy Waxing, tinting, brow shaping Consumer Awareness Retail Skills Anatomy & Physiology And much more...
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| 2001 | Borders College |
| SVQ Levels 1 & 2 Beauty Therapy |
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| 2011 | Leeds University |
FDA Spa Managment (2 year degree programme) |
Product Training:
| August 2009 | ESPA |
Edinburgh ESPA Essentials, pregnancy, stimulating hip and thigh ESPA retail training levels 1-5 |
Vocational Qualifications
ECDL Computer Certificate
Advanced ECDL Certificate
Pool responder first aid certificate.
Hobbies and Interests
Snowboarding, Mountainbiking, Hill climbing. Yoga, meditation