Curriculum VitaeFemaleD.O.B. 25 April 1974Number of years working in industry:11 years 7 months |
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Candidate ID Number: 21411
Nationality: British
Language Skills:
Fluent: English, Punjabi
Permitted to work in: UK - United Kingdom
Position Sought: Massage Therapist, sports therapist
Personal Statement
Ms Diu’s main passion is in massage therapy, hairdressing/beauty and growing her own vegetables etc. Being adventurous, Ms Diu enjoys travelling with friends and family also reading, keeping fit, by boxing and countryside walks.
ADDITIONAL INFORMATION
I am a level headed individual, who is persuasive, honest and positive, I enjoy responsibility and pressure. Also I am not afraid to think outside the box in order to achieve results. Having a very outgoing personality and possessing people skills helps me consolidate my character by co-operating with other people and provide the motivation to be successful in leisure and in work related pursuits.
Seeking to work in the UK, International Locations and Cruise Ships
Employment History:
May 2012 - Present - Retail Professional at (most recent employer hidden for confidentiality) wolverhampton, UK - United Kingdom, (Product Company)Duties included:
Supervision of staff,, stock taking, operating the till and any administrative duties required.
Products worked with:
N/A
September 2005 - Present - Assistant Shop Manager at Profile clothing company, London, UK - United Kingdom, (Product Company)
Duties included:
Full responsibility for every aspect of the store, opened and closed the shop
Staff recruitment/management of five staff, staff motivation and training
Cash management and stock management, stock control, stock ordering and daily deliveries
Created window and interior displays, developed new business and merchandising
Actively promoted the shop to develop profitable sales with key customers
Served customers, kept the shop tidy and took customer orders
Products worked with:
N/A
Career Break - TravelingAugust 2011 - May 2012 - Operations Representative at Virgin Media, wolverhampton, UK - United Kingdom, (Product Company)
Duties included:
Technical Support/Customer Recovery Team
Liaised with Field Technicians, managers and Customers from the United Kingdom dealt with enquiries from relevant departments.
Liaising with Customer Enquiries, Customer Care, Faults Department
Processing Technicians Work Orders, and scheduling of their jobs & Ensured Technicians were on route to jobs
Activated Virgin Media equipment such as modems HD boxes etc. via ICOMS in house system & any helpdesk issue engineers faced.
Dealing with the move and transfer of Virgin Service
Products worked with:
N/A
September 2008 - April 2011 - Sales Admininstrator at Ashburn Properties, London, UK - United Kingdom, (Product Company)
Duties included:
Liaised with all customers on a regular basis to ensure good customer service relations, on-going client care and the servicing of their needs and complaints
Provided full administrative support to the PM which included general company administration, meeting and greeting clients, typing letters and correspondence
Assisting the Sales and Lettings team with all necessary requirements
Products worked with:
N/A
Career Break - Job huntingSeptember 2004 - September 2005 - at Takasago GMBH, Sales and Marketing Assistant, UK - United Kingdom, (Product Company)
Duties included:
Identified and exploited sales opportunities from both reactive and proactive Intermediary/Client contact
Maintained and built client database
Reviewed market research areas for proactive presentation to customers
Sales and organisational support service, liaised with Head Office in Germany
Assisted with customer service links between clients and company technical departments
Prepared presentations to promote company products
Demonstrated and developed presentational skills, with opportunity to create client reports and marketing material
Undertook overseas travel in German head office for training and various meetings
Products worked with:
N/A
November 2002 - September 2004 - Sales Advisor at British School of Motoring, Newcastle Upon Tyne, UK - United Kingdom, (Product Company)
Duties included:
Generated and increased sales by growing existing accounts by, cold calling and telephone sales (on average 80 out-bound/ in-bound sales calls, face to face sales)
Kept up-to-date records of sales activity
Maintained customer and potential customer database
Contributed as part of the sales team to new ideas, approaches and techniques for sales (special offers on simulators & driving lesson packages)
Created and updated general correspondence to work to targets set
Collected, processed and accurately recorded all fee payments and ensuring all banking was completed on deadline
Dealt with customer queries in a very busy and pressurised customer focussed environment
Handled and swiftly resolved customer complaints in a professional and effective manner
Dealt with cash deposits, processed bank and credit card re-conciliations
Products worked with:
N/A
January 1999 - November 2002 - Administrator at National Insurance Contributions, Newcastle Upon Tyne, UK - United Kingdom, (Product Company)
Duties included:
Processed and completed all expenses correctly
Efficiently managed outstanding items in the expense queue within deadlines and prioritised
Effectively managed the “Hit List” for staff with outstanding expenses
Investigated missing payments
Liaised with benefit agencies and dealt with enquiries regarding pay and personnel
Reception duties (meeting and greeting clients/customers)
Reviewed expense receipts against expense claims
Checked data quality on expense reports to identify input errors
Answered calls on the “help desk” phone line, logged and resolved queries
General office administration duties including control of all mail, co-ordinated diaries, processed and maintained personnel records
Products worked with:
N/A
August 1997 - January 1999 - Customer Service Assistant at Driving Standards Agency, Newcastle Upon Tyne, UK - United Kingdom, (Product Company)
Duties included:
Dealt with enquiries from members of the public and provided them with relevant information
Call centre environment, answered on average 150 - 200 calls per day
Booked, arranged driving tests
Taking cheque/credit/debit cards payments with PDQ machine
Dealt with customer complaints and enquiries
Products worked with:
N/A
June 1994 - August 1997 - PA/Secretary at Instaprint, Newcastle Upon Tyne, UK - United Kingdom, (Product Company)
Duties included:
Secretarial and administrative support to company director
Diary/ travel management
Filed and provided comprehensive administration and general support to the Director
Took minutes when required and followed up actions from the meeting
Retrieved information and documents
Oral dictation and copy typed 55/60wpm for legal documents/ letter correspondence
Dealt with incoming and outgoing post
Answered and made telephone calls to customers
Maintained executive office stationery/stock levels
Products worked with:
N/A
Education and Qualifications:
| 2014 | Wolverhampton College |
| VCTC Level 3 Body Massage Therapy Sports Massage Therapy |
Product Training:
| July 2014 | G5 machine |
| Wolverhampton College G5 massaging machine Body massage Sports massage |
Vocational Qualifications
European Computer Driving License (ECDL) 2007
1 day Customer Care course 2004
3 day Sales course 2002
4 day Telephone Technique course 1997
Hobbies and Interests
My main passion is in massage therapy, hairdressing/beauty and growing her own vegetables etc. Being adventurous I enjoy travelling with friends and family also reading, keeping fit, by boxing and countryside walks.