Curriculum VitaeFemaleD.O.B. 08 October 1963Number of years working in industry:17 years 0 months |
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Candidate ID Number: 19554
Nationality: British
Language Skills:
Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Manager, Treatment Manager / Spa Trainer
Personal Statement
My present life goal is to work as a Spa Director and gain further International Recognision.
I am an inspiration leader, gained through academic qualifications both in England, Europe and the Caribbean, I ran my own business which I then sold to persue a dream of professionally sailing. I then came back into the the spa industry within Spa Hotels and gained 2 pre-opening and then worked as a Spa Consultant overseas.
I believe kind words and positive praise is Universal.
Seeking to work in the UK and International Locations
Employment History:
February 2013 - February 2014 - Spa Manager at (most recent employer hidden for confidentiality) Riyadh,, Saudi Arabia, (Day Spa)Duties included:
Manager/Spa Supervisor
Invitation/Visa – From the Princess of Riyadh, Saudia Arabia.
Female Clientelle Only: Private, Exclusive
Career Break - Training - industry-related
February 2012 - February 2012 - Sales Promoter at leading International Company, Majorca, Spain, (5 Star Hotel Spa)
Duties included:
Sales Promoter for a leading International Company, focusing on being a key high performer to ensure revenue goals were met or exceeded.
Career Break - Traveling
February 2010 - February 2010 - Spa Consultant at Tapestry, Kalkan, Turkey, (5 Star Hotel Spa)
Duties included:
I liaised between the 4 hotels to cross-promote the services, 2 of the Hotels having luxurious Spas. Responsible for managing and supervising all areas of the Spa, to organise and improve overall performances of the existing team of managers and staff, re-setting standards in keeping with these Luxurious Hotel(s).Leasing with the Hotel Manager and Owner.
1st SPA HOTEL -This Spa has had a total refurbishment, 14 treatment rooms, couples rooms, VIP room, a heated indoor pool with a sun terrace, Sauna, two steam rooms, a waterfall cave, Hamam, Fitness room,Vitamin Bar, reception and relaxation area.
2nd SPA HOTEL - 4 treatment rooms, Jacuzzi, sauna, Hamam, reception relaxation area.
My initial role was that of communication, to translate all my prepared written literature into Turkish as most of the staff spoke very little English (I created this to help with communications between Turkish staff and English speaking guests)
I created a Tailor made step by step instruction record card/contraindication (using creativity and imagination one of many)
Rules & Regulations, Health and safety
Create a data base and explain the importance of keeping a record of the guests
Retraining with regard to treatments
Meet and greet the client/ professionalism/diplomacy
I gave staff appraisals and explained the relevance, re-establishing relationships between managers and the staff, (teaching managers how to effectively manage their existing teams) discussed bonuses, incentives, setting targets, motivation tools, team dynamics, retail and targets.
Recruiting new staff (what to look for) and the importance of staff retention and staff accountability
Discussed the importance of liaising with guests
Discussed creating new menu’s/brochures
Marketing, promotion and looked at ways of marketing outside of the hotel
I also created outside luxurious treatment rooms.
Career Break - Job hunting
February 2009 - February 2009 - Spa Manager at CAPO BAY HOTEL, AYIA NAPA, Cyprus, (5 Star Hotel Spa)
Duties included:
Selected for this position because of the experience I was able to bring to this role to support the opening of this elegant and luxurious hotel.
The Spa consists of 6 treatment rooms, duo-rooms, hydrotherapy area, Vichy shower room
15 metres heated indoor swimming pool and whirlpool, Hamman, Sauna, Steam Bath, Sanarium, Turkish Bath, Jacuzzi, and a fully equipped Gym, locker rooms, relaxation area and Reception. .
Created menu’s/brochures
Created additional treatment menu’s into the Spa menu that I had created in my own business in England then trained the therapist(s) in the treatments
Responsible for operations of the entire spa fitness and guest interaction.
Cross promoted other services in the hotel to combine with treatment(s) in the Spa e.g.wedding planner, hairdressing salon, etc.
Researching, new product ranges to remain competitive in the market.
Monitoring performance of staff training and appraisal of team.
Influential VIP client(s) I was personally responsible for performing the treatments due to my experience and skills, excellent PR for the hotel to promote the new Spa
Clientele: Cypriot, Greek, Lebanese, German, Russian, French, Swedish, Dutch and English
Products worked with:
Payot Face/body treatments
Sothys
Computer Softwear Appointment System - Salon Solution
Career Break - Traveling
February 1994 - February 2007 - Spa Director at The Caring Touch Health & Beauty, Doncaster South Yorkshire, UK - United Kingdom, (High Street Salon)
Duties included:
I project managed the premises and created a unique establishment. After 13 years, I sold a very lucrative business, the goodwill (with a clientele base from 0 to over of 2000 clients) fixtures and fittings and premises.
Management
Managed all aspects of running the business
P & L maximized profitability and minimized loss
Business focused and driven accustomed to targets, able to drive treatments and revenue forward.
Staff
Selection, recruitment and retention of staff.
Setting KPI’s to meet the business needs.
Motivating team to deliver monthly sales budgets.
Instilling teamwork across the staff team.
Business Promotion
Listened to the customers needs to translate ideas into generating new business, as well as appealing to different markets.
Plan and organized ongoing advertising campaigns and promotions.
Received a visit from the Mayor of Doncaster in support of our continued success, I ~planned and organized the whole events of the day.
Active member of The Chamber of Commerce.
Networked with other local businesses.
Voted one of the top 80 Spa’s In England
Products worked with:
ELEMIS (TECHNIQUES OF FACIAL & BODY TREATMENTS)
SOTHYS ~ (FACIAL & BODY TRAINING)
SUSAN MOLYNEUX ~ (FACE, BODY & MAKEUP)
MD FORMULATIONS (CERTIFICATE OF EXCELLENCE)
REFLEXOLOGY - IIHHT (INTERNATIONAL INSTITUTE OF HEALTH & HOLISTIC THERAPIES)
TH STONE MASSAGE THERAPY ~ VTCT
NAILTIQUES SPECIALIST ~ (MANICURE PRODUCT KNOWLEDGE & DIAGNOSIS)
NAIL EXTENSIONS ~ FIBREGLASS GLAZING
SUDO TAN ~ (CERTIFICATE IN TROPICAL TAN)
STAR NAILS SPANGLES NAIL ART
July 1992 - March 1994 - Beauty Therapist at Pink Orchid Hair & Beauty Salon, Doncaster South Yorkshire, UK - United Kingdom, (High Street Salon)
Duties included:
Beauty Therapist/Receptionist/Cleaner.
As I was the newest member of this established team and building up my own clientelle base, the owner was delighted when I built a strong customer base, primarily I worked on the reception and much of the cleaning was performed by myself. The owner was padantic with attention to detail and cleanliness, this was an excellent foundation/platform for myself I feel.
Duties performed Manicures/Waxing/Massage/Facials/Eyelash tinting/Body Wraps/Tanning treatments/Nail Extensions
Products worked with:
GUINOT
DECLEOR
STAR NAILS
February 1991 - July 1992 - Beauty Therapist at The Dome Hair & Beauty Salon, Doncaster South Yorkshire, UK - United Kingdom, (Health Club)
Duties included:
Beauty Therapist/Receptionist I worked on a voulantary basis whilst I was job hunting and stayed until I found suitable employment in a Beauty Salon.
Duties performed Manicures/Waxing/Massage/Facials/Eyelash tinting
Education and Qualifications:
| 1987 | North Lindsey College of Technology, Scunthorpe. Lincolnshire |
| City & Guilds Beauty Therapy 2 Years Full- Time Education SALON MANAGEMENT SWEDISH MASSAGE SPA TREATMENTS/WET ROOM TREATMENTS FACIAL TREATMENTS ELECTRICAL EPILATION SCIENCE & ANATOMY COURSEWORK SPECIALISED MAKEUP (INC: BRIDAL MAKE-UP) WAXING/MANICURE/PEDICURES/EYELASH/BROW TINTING LINDA MEREDITH SCHOOL OF MAKEUP CERTIFICATE AROMATHERAPY ~ TRAMICHE DIPLOMA SJAB ~ FIRST AID AT WORK
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| 1981 | Doncaster College of Further Education, South Yorkshire |
| City & Guilds BEC Business Management & Secretarial BUSINESS MANAGEMENT & SECRETARIAL |
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| 1980 | Rossington Comprehensive School, Doncaster, South Yorkshire |
GCSEs: Mathematics, English, Science, Rural Studies, Religious Education, History and Needlework. O-Levels:Religious Education, History RSA Typewriting |
Product Training:
| May 2009 | PAYOT |
| AYIA NAPA CYPRUS PAYOT SPA ~FACE& BODY TREATMENTS SPECIFICALLY DESIGNED FOR SPA (INC. SPECIALISED FACIALS, BODY WRAPS, BODY SCRUBS, MALE TREATMENTS FACE & BODY) |
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| May 2009 | SOTHYS |
| AYIA NAPA CYPRUS ORIENTAL HOT STONE THERAPY & HANAKASUMI – RELAXING RITUALS INSPIRED FROM JAPAN |
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| February 2008 | SPECIALISED MASSAGE TECHNIQUES |
| Barbados West Indies Caribbean
ADVANCED MASSAGE TECHNIQUES, INCLUDED LOMI LOMI AND SPORTS MASSAGE, & SPECIALISED IN MALE MASSAGE I paid for this one on one training |
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| February 2005 | STAR NAILS |
| Doncaster South Yorkshire STAR NAILS SPANGLES NAIL ART |
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| September 2004 | TH STONE MASSAGE THERAPY |
| Harrow London TH STONE MASSAGE THERAPY ( Hot Stone Massage Therapy) |
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| July 2003 | SUDO TROPICAL TAN |
| Doncaster South Yorkshire SUDO CERTIFICATE IN TROPICAL TAN, I paid for this training when I purchased the spray tanning booth |
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| June 2000 | REFLEXOLOGY |
| Retford International College Old Hall Drive Retford REFLEXOLOGY – IIHHT CERTIFICATE, I paid for the training |
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| February 1999 | |
| DONCASTER sOUT yORKSHIRE
NAILTIQUES, specialised hand treatments, I paid for the training |
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| September 1998 | SOTHYS |
| London SOTHYS FACIAL & BODY TREATMENTS, I paid for the training |
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| August 1995 | MD FORMULATIONS |
| Harrow London
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| July 1994 | ELEMIS |
| Uxbridge Road Harrow London HA3 6DQ
ELEMIS EXOTIC FACE AND BODY TREATMENTS, I paid for the training |
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| May 1994 | STAR NAILS |
| Doncaster South Yorkshire ~ STAR NAILS FIBREGLASS/SILK NAIL EXTENSIONS |
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| March 1994 | DECLEOR |
| 17-19 Garway Rd London
DECLEOR AROMATHERAPY FACE AND BODY TREATMENTS AND TANNING TREATMENT |
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| April 1993 | GUINOT |
| 51b High Street Ascot Guinot Hydradermie Face and Body Electrical Treatments also Body Tanning Treatment |
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| February 1989 | BACKSCRATCHERS ~ FIBREGLASS GLAZING & NAIL EXTENSIONS CERTIFICATE |
| Doncaster South Yorkshire (Private Trainier) This was a one on one training course which I personally paid for in Doncaster, South Yorkshire |
Vocational Qualifications
RYA SAILING CERTIFICATE
2009 ~ CYPRUS ~ COMPUTER SOFTWEAR APPOINTMENT SYSTEM – SALON SOLUTION
2013 November ~ Level 2 Award in Food Safety in Catering City & Guilds
(In a Day Spa this now gives myself an understanding when administering/handling food)
2014 January ~ Emergency First Aid at Work City & Guilds (Updated)
2014 January ~ Health & Safety in the Work Place City & Guilds
Hobbies and Interests
During the 13 years I had my own business I purchased a boat, I then sailed from Spain across the Atlantic in a 45 Ft Yacht as part of a crew to Tobago. As a result of experience and miles gained I was part of a team looking after yachts in Grenada when we prepared ourselves and were hit by hurricane Emily.
My passion is sailing and meeting and gaining experience from other cultures.
Reading, internet,Crafts, Cycling, Watersports, Learning through experience about other cultures