Curriculum VitaeFemaleD.O.B. 30 October 1986Number of years working in industry:11 years 8 months |
 |
Candidate ID Number: 190286
Nationality: Kenyan
Language Skills:
Fluent: English
Basic: Arabic
Permitted to work in: Kenya, Bahrain
Position Sought: Salon Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer
Personal Statement
Dedicated and results-driven massage and wellness professional with a proven track record of enhancing client well-being through tailored therapeutic treatments. With over a decade of experience in the beauty and spa industry, I have built a reputation for delivering exceptional client care, fostering long-term relationships, and staying ahead of industry advancements. My approach blends technical expertise with a deep understanding of customer needs, ensuring personalized experiences that promote relaxation, recovery, and body transformation.Having
worked with diverse clientele, from high-end spas to post-operative patients, I bring a comprehensive and adaptable skill set that ensures outstanding results. Committed to maintaining the highest standards, I continuously seek innovative techniques to elevate service quality and business growth.
Seeking work in international locations and cruise ships
Employment History:
September 2023 - Present - Massage Therapist at (most recent employer hidden for confidentiality) Jeddah, Bahrain, (5 Star Hotel Spa)Duties included:
Delivering specialized massage therapies, including Madero, Bamboo, Reflexology, and
Deep Tissue Massage, enhancing client relaxation and muscle recovery.
• Performing post-operation lymphatic massages, reducing swelling and improving recovery
times for post-surgical clients.
• Applying advanced techniques such as Vacuum Therapy, Metal Therapy, and Brazilian
Butt Lift Massage to contour and tone the body effectively.
• Providing customized Aromatherapy and Swedish Massages, tailoring treatments to clients'
needs for stress relief and overall well-being.
• Utilizing ultrasound and radio frequency therapy to enhance skin tightening, collagen
production, and body sculpting results.
• Educating clients on the benefits of various massage techniques and post-treatment care,
increasing repeat bookings and referrals.
• Integrating cosmetology knowledge into massage treatments, offering a holistic wellness
experience that improved customer satisfaction and retention.
Products worked with:
Massage therapy, Post-surgical lymphatic drainage, Body sculpting and contouring, Deep tissue and reflexology, Ultrasound and radio frequency
therapy, Aromatherapy and holistic wellness.
January 2020 - January 2022 - Spa Consultant at Nella Spa, Juba, Sudan, (5 Star Hotel Spa)
Duties included:
• Managed appointment scheduling efficiently, optimizing therapist availability and reducing
client wait times by 30%.
• Conducted product knowledge training for therapists, enhancing their expertise in diverse
treatment products and improving up-selling rates.
• Led the recruitment and training of skilled beauty professionals, ensuring the right talent fit
and service quality.
• Analyzed operational challenges and identified business solutions, improving overall
efficiency and client satisfaction.
Products worked with:
Massage therapy, Post-surgical lymphatic drainage, Body sculpting and contouring, Deep tissue and reflexology, Ultrasound and radio frequency
therapy.
March 2018 - December 2019 - Beauty Therapist at Refinery Grooming Spa , Nairobi, Kenya, (Skin Clinic)
Duties included:
• Led a team of beauty therapists to enhance service delivery, improving client satisfaction
scores by 30%.
• Performed advanced facial therapies, including deep cleansing, anti-aging, and hydration
treatments, increasing repeat appointments by 40%.
• Specialized in various massage techniques, Aromatherapy, Swedish, Madero, Lymphatic,
and Cupping, to promote relaxation, pain relief, and circulation.
• Executed personalized beauty treatments, including manicures, pedicures, waxing, and
bodywork, maintaining a high client retention rate.
• Streamlined front desk operations, handling bookings, inquiries, and customer relations, reducing wait times and enhancing client experience.
• Implemented tailored post-treatment care routines, leading to a 25% increase in customer
referrals.
• Trained junior therapists on the latest beauty and wellness techniques, ensuring consistent
service excellence across all treatments.
Products worked with:
Facial therapy, Massage therapy, Beauty therapy, Sculpting, and Customer service.
September 2017 - December 2017 - Head Therapist at Olakira Spa, Nairobi, Kenya, (5 Star Hotel Spa)
Duties included:
Delivered high-quality beauty services, including manicures, pedicures, hair styling, facial
therapy, and waxing, ensuring a 95% customer satisfaction rate.
• Provided expert massage therapies such as Aromatherapy, Swedish, Hot Stone, Bamboo,
Reflexology, and Lymphatic Massage, enhancing client relaxation and wellness.
• Managed front office operations by handling calls, scheduling appointments, and
maintaining organized records, reducing booking errors by 30%.
• Resolved complex customer inquiries with professionalism, ensuring accurate service
information and improving client retention.
• Oversaw spa inventory management, optimizing stock levels, reducing waste by 20%, and
ensuring seamless spa operations.
• Developed and executed promotional strategies to market spa services, increasing new
client sign-ups by 25%.
• Negotiated with suppliers to secure high-quality beauty and wellness products at competitive prices, improving cost efficiency.
Products worked with:
Manicures, pedicures, hair styling, facial therapy, and waxing.
June 2012 - September 2017 - Massage Therapist at Serena Hotels, Nairobi, Kenya, (5 Star Hotel Spa)
Duties included:
Delivered expert manicure, pedicure, facial therapy, hair styling, and waxing services, enhancing client retention and repeat bookings.
• Performed a wide range of massage techniques, including Aromatherapy, Swedish, Hot
Stone, and Bamboo Massage, improving client relaxation and well-being.
• Specialized in Lymphatic Massage and Reflexology, helping clients relieve tension, improve
circulation, and support detoxification.
• Customized treatment plans based on individual client needs, increasing customer
satisfaction and referrals by 30%.
• Maintained high hygiene and safety standards in all beauty and massage treatments,
ensuring a top-tier spa experience.
• Provided post-treatment care advice, educating clients on skincare and wellness routines for
long-term benefits.
Products worked with:
Manicure, pedicure, facial therapy, hair styling, and waxing services.
Education and Qualifications:
| 2013 | Elemis Spa Therapy, Deep Tissue Massage, Nov. 2013 Elemis Spa Therapy, Face and Body Sensation, Nov. 2013 Elemis Spa Therapy, Lime and Ginger Salt Glow, Nov. 2013 |
| Certificate Timeless College, Certificate in Anatomy & Physiology, Sept. 2011 |
|
| 2024 | ByWinnie Training Institute |
Diploma in Salon and Spa Management |
|
| 2006 | Amboseli Institute of Hospitality & Technology |
Certificate in Hairdressing and Beauty Therapy |
Product Training:
| November 2024 | Gentleman’s Tonic Mayfair, Gentleman’s Tonic Skincare, March 2018 |
ByWinnie Training Institute Amboseli Institute of Hospitality & Technology Timeless College Gentleman’s Tonic Skincare Deep Tissue Massage Face and Body Sensation Lime and Ginger Salt Glow |
|
| November 2013 | Deep Tissue Massage |
Elemis Spa Therapy Thalgo marine body scrubs and wraps; Elemis exotic face and body. |
Vocational Qualifications
Computer skills
First Aid
Hobbies and Interests
Dancing
Socializing
Yoga
Meditation