Curriculum Vitae Female D.O.B. 20 June 1989 Number of years working in industry: 14 years 0 months

Candidate ID Number: 18941
Nationality: British
Language Skills:
  Fluent: English
Permitted to work in: UK - United Kingdom, UAE - United Arab Emirates
Position Sought: Regional Senior Manager, Spa Director, Spa Manager

Personal Statement

I have 9 years’ experience in the Spa and Beauty Industry, and I am now looking for a new challenge; somewhere that I can stay long term and really work hard to develop both my career and experience. It is important for me to be part of a Company where I can showcase my skills and take them onto the next level.

I look forward to hearing from you in due course, and I thank you very much for taking the time to consider my CV.

Employment History:

September 2014 - Present - Spa Manager at (most recent employer hidden for confidentiality) Dubai, UAE - United Arab Emirates, (5 Star Hotel Spa)

Duties included:

• Consistently offer professional, friendly and engaging service
• Direct and lead the day to day Spa operation ensuring all standards are followed
• Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
• Promote and sell customized Spa programs to conference groups and individuals
• Work with Hotel Sales and Marketing departments
• Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques
• Create and lead the implementation of 12-month marketing plan
• Submit monthly report requirements; including business reports and treatment audits
• Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales
• Assist in the recruitment, development and training of all leaders and support staff
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Products worked with:

AA

KFI

EVE LOM

Refinery

Elemis

OPI

Career Break - Traveling



December 2012 - June 2014 - Spa Manager at The Ajman Palace, Ajman, UAE - United Arab Emirates, (5 Star Hotel Spa)

Duties included:

• Compile and implement SOP’s for the department
• Hire, train and develop employees
• Assist staff with Lobster Ink Training
• Maximizing customer satisfaction utilizing “Anticipating guest needs” training
• Forecast Spa and Recreation revenues (Budget set before I arrived)
• Maximizing revenues / profits by promotions and in-house activities
• Assist Sales and Marketing with promotions and rates
• Implementing standardized Spa Menu

Products worked with:

Elemis

OPI

November 2011 - December 2013 - Spa Manager at Steiner, MS Nieuw Amsterdam, (Cruise Ship)

Duties included:

• Overseeing the operations and revenue targets of the Spa, Salon, Acupuncture and Fitness
• On a daily basis, reporting to head office shore-side and senior management onboard regarding revenue for services and retail
• Scheduled all activities, programs and services to ensure that business goals and profit objectives were reached
• Dealt with guest complaints, concerns and suggestions
• Followed and maintained all corporate policies and procedures at all times
• Supervised, mentored and trained my staff to assist in their career development and to ensure exceptional guest experiences/revenue goals were achieved
• Plan and conduct quarterly inventories

Products worked with:

Elemis

La Therapy

Bliss

Education and Qualifications:

2010	West Suffolk College Stowmarket High School
	NVQ2 Hairdressing NVQ2 Beauty Therapy NVQ3 Beauty Therapy Diploma Level 3 Swedish massage Diploma in Non-Medical Nutrition, Aromatherapy, Reflexology, Anatomy & Physiology Spa and Recreation Manager Spa, Salon and Fitness Manager Head Therapist Elemis Specialist and Also Head Therapist/Assistant Manager Mobile Beauty Therapist Tooth Fairy ) Brazilian Waxing ) Ear Piercing ) Body Contour Wrap ) Threading ) Hopi Ear Candles
2009	West Suffolk College
	NVQ2 Hairdressing NVQ2 Beauty Therapy NVQ3 Beauty Therapy Diploma Level 3 Swedish massage Diploma in Non-Medical Nutrition, Aromatherapy, Reflexology, Anatomy & Physiology
2005	Stowmarket High School
	GCSEs: Maths C Art C English C & D Sciene C Child Development B Food and Nutrition C Spanish D

Product Training:

September 2011	Elemis, La Therapie
	Steiner Leisure- London Elemis Face and Body Treatments and Product knowledge La Therapie- Skin Care and Facial

Vocational Qualifications

Management Course (3 weeks) Certificate with Steiner

First Aid & Resuscitation

IT/Computer Skills

Leadership

Customer Service

Hobbies and Interests

Travelling, Cooking and reading

CV created at www.spastaff.com