Curriculum VitaeFemaleD.O.B. 12 January 1997Number of years working in industry: 6 years 9 months |
Candidate ID Number: 184079
Nationality: British
Language Skills:
Fluent: English
Basic: Welsh
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Spa Director, Spa Manager, Salon Manager, Spa Co-ordinator, Treatment Manager / Spa Trainer
Personal Statement
1. Empathetic and Supportive Leadership
I lead with emotional intelligence and a genuine passion for people. Creating a calm, inclusive environment where team members feel heard and supported is at the heart of my leadership style. I build trust, nurture potential, and foster a strong sense of team harmony that drives both wellbeing and performance.
2. Detail-Oriented and Strategically Minded
With a natural focus on accuracy and structure, I approach business decisions with careful analysis and informed insight. I thrive in roles that require planning, data-driven thinking, and consistency—ensuring operations run smoothly, standards are upheld, and results are sustainable.
Seeking work in international locations and cruise ships
Employment History:
May 2024 - Present - Spa Manager at (most recent employer hidden for confidentiality) Newport , UK - United Kingdom, (5 Star Hotel Spa)Duties included:
Oversee day-to-day operations across multiple 5-star spa locations, ensuring exceptional service standards.
• Lead, train, and develop management teams to deliver high performance and consistent guest experiences.
• Monitor budgets, controlling costs. Review P&L, forecasting.
• Implement sales and marketing strategies to drive treatment and retail growth.
• Conduct competitor analysis and market trend reviews to inform business development.
• Maintain strong relationships with suppliers and internal departments to support seamless operations.
• Uphold brand standards, health & safety compliance, and operational excellence across all sites.
• Deliver training on treatments and retail to enhance team expertise and service delivery.
• Scheduling teams.
• Stock Management
Products worked with:
Elemis
Natural Spa Factory
Ellison
Gerrads
October 2023 - May 2024 - Assistant Manager at Celtic Collection , Newport , UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Oversee day-to-day operations across multiple 5-star spa locations, ensuring exceptional service standards.
• Lead, train, and develop management teams to deliver high performance and consistent guest experiences.
• Manage payroll and forecasting
• Drive treatment and retail
• Maintain strong relationships with suppliers and internal departments to support seamless operations.
• Uphold brand standards, health & safety compliance, and operational excellence across all sites.
• Deliver training on treatments and retail to enhance team expertise and service delivery.
• Scheduling 4 teams.
• Stock Management
October 2021 - October 2023 - Spa Co-ordinator at Celtic Collection , Newport , UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Oversee day-to-day operations across multiple 5-star spa locations, ensuring exceptional service standards.
• Lead, train, and develop management teams to deliver high performance and consistent guest experiences.
• Maintain strong relationships with suppliers and internal departments to support seamless operations.
• Uphold brand standards, health & safety compliance, and operational excellence across all sites.
• Deliver training on treatments and retail to enhance team expertise and service delivery
• Stock Management
April 2019 - September 2021 - Beauty Therapist at One Spa World , Disney Cruise Line, Marbella Cruise Line , (Cruise Ship)
Duties included:
• Deliver a wide range of high-quality spa and beauty treatments to international guests in a luxury onboard spa environment.
• Provide exceptional customer service, creating a welcoming and professional atmosphere.
• Maintain cleanliness and hygiene standards in treatment rooms and work areas.
• Promote and recommend retail products to enhance guest experience and achieve sales targets.
• Adapt to a fast-paced, multicultural environment while living and working onboard.
• Attend regular training sessions and team meetings to stay updated on new treatments and protocols.
• Support the spa team in achieving overall revenue goals and maintaining 5-star service standards.
Products worked with:
Elemis
Ionithermie
Clarins
Champneys
Thalgo
Jessica
Education and Qualifications:
| 2024 | Cambrian Training |
| Diploma Level 4 ILM Leadership and Management Level 3 ILM Leadership and Management Level 4 |
|
| 2017 | The College Merthyr Tydfil |
Level 2, Level 3 Beauty Therapy |
Product Training:
| May 2020 | Clarins, Thalgo, Aromatherapy Associates, Champneys, Gerard’s |
Tui Cruise Lines Thalgo Body and Face. |
|
| May 2019 | Elemis |
One Spa World, London Elemis Body, Face, Ionithermie |
Vocational Qualifications
First Aid
Hobbies and Interests
Yoga
Design
Wellness