Curriculum VitaeMaleD.O.B. 28 May 1987Number of years working in industry:21 years 4 months |
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Candidate ID Number: 18317
Nationality: Indian
Language Skills:
Fluent: English, Malayalam, Hindi, Tamil
Basic: German
Permitted to work in: India
Position Sought: Regional Senior Manager, Spa Director, Spa Manager
Personal Statement
Looking forward for a position that will build on my skill set and provides me with ample scope of growth and contributes to the organisation's goal by effectively using the conceptual skill and knowledge gained through my education and experience in the spa industry.
- Effective communicator and a good team player.
- Enthusiastic and pro-active.
- Hate saying excuses at any point of my career.
Personal Goal
- Achieving a reputation in delivering professional skill to the organisation that hires me.
- To prove the importance of holistic treatments in the spa industry to gain competitive advantage.
- To become a well recognised spa professional in the International Hospitality business.
Seeking to work in India, International Locations and Cruise Ships
Employment History:
September 2023 - February 2025 - Spa Manager at (most recent employer hidden for confidentiality) Maldives, Maldives, (5 Star Hotel Spa)Duties included:
Spa Manager and Ayurveda Doctor at Park Hyatt Hadahaa, Maldives-
Heading the Wellness department of the Luxury resort. Managing the award winning Vidhun Spa, Fitness Centers, Spa Hydrotherapy area, Yoga and meditation centers.
Project management –Launching the authentic Ayurveda Panchakarma facility and brochure. Curating the menu and establishing service sequence of Ayurveda curative wellness programs. Budget development and financial analysis for setting business strategies for Wellness department. Coordinating with Sales and Marketing team for PR initiatives through organizing seasonal wellness workshops for guests. Organizing periodic meetings to design social media buzz to showcase the wellness facility which is adapting to the global wellness trends. Ensuring Optimum productivity and customer satisfaction at the spa. Pre arrival – online Ayurveda consultations and daily Ayurveda consultation for Ayurveda curative wellness guests.
Regular operational management, involving – recruitment, training, ensuring brand standards, team building, constant motivation to the team, keep the team focused. Achieving financial targets – Improving the profitability and revenue contribution by 19.86% ($70k in year 2024). Customer satisfaction targets – Achieving rank elevation from 27 to 7 in Park Hyatt worldwide.
Products worked with:
June Jacobs, Subtle Energies
February 2022 - July 2023 - Spa Manager at SUN SIYAM RESORTS, MALDIVES, Maldives, (5 Star Hotel Spa)
Duties included:
- Managing the two Spas in two islands and Salon at the property. Project management – Pre-opening of the TUI Spa in the third Island of the property.
Ensuring Optimum productivity and customer satisfaction at the spa and salon. Ayurveda consultations for guests and prescribing treatment plan for them. Resolving operational issues, reconciliation of inventory and imprest fund, interpreting financial reports and setting strategic plans, staff recruitment, conducting regular meetings with team members of the location to ensure smooth operations of the spas. Marketing plans for Spa Business and adapting to the pandemic crisis times. Conducting human resource activity. Strives to improve team performance and consumer satisfaction.
Resolving guest complaints and collecting feedback for finding the areas of improvement. Ensures cleanliness and adhering to brand standards. Keep the team focused on achieving financial goals and conducting regular team meetings for achieving NPS and financial goal.
Products worked with:
Thalgo and Healing Earth.
October 2018 - January 2022 - Spa Director at Niraamaya Retreats, KOVALAM, India, (5 Star Hotel Spa)
Duties included:
- Wellness Head For Niraamaya Retreats- Managing Wellness activities and consultations across Niraamaya Wellness Retreats in Kovalam, Kumarakom and Thekkady. Ayurveda Consultation and treatment designing for Patients and for Guests. Customized diet plan preparation for guests based on health conditions. Wellness consultation and lifestyle advise for guests. Recruiting and training for Ayurveda doctors and therapists for Brand standards. Coordinating with Sales and Marketing team for ayurveda treatment reservations.
Products worked with:
Forest essentials and Kerala Ayurveda products
January 2017 - October 2018 - Spa Manager at Hyatt hotel, Ahmedabad, India, (5 Star Hotel Spa)
Duties included:
- Managing Spa, Salon, Fitness center and Swimming pool at the property. Ensuring Optimum productivity and customer satisfaction at the spa and salon. Ayurveda consultations for guests and prescribing treatment plan for them. Resolving operational issues, reconciliation of inventory and imprest fund, Interpreting financial reports and setting strategic plans, staff recruitment, conducting regular meetings with team members of the location to ensure smooth operations of the spas. Marketing plans for selling memberships for fitness center, spa, salon and retail sales. Conducting human resource activity. Strives to improve team performance and consumer satisfaction. Resolving guest complaints and collecting feedback for finding the areas of improvement. Ensures cleanliness and adhering to brand standards. Keep the team focused on achieving financial goals and conducting regular team meetings for achieving NPS and financial goal.
July 2016 - January 2017 - Regional Senior Manager at Sanghvi Brands- L'OCCITANE, JW Marriott, Mussoorie, India, India, (5 Star Hotel Spa)
Duties included:
- Cluster Head- Spa Operations from July 2016.
Managing and overseeing Spa Operations in multiple locations of Sanghvi brands Spa L’Occitane chain- North east zone. Spas include- Cedar spa at JW Marriott Mussoorie, La Riviere Spa Manali, Khyber spa Gulmarg and Spa La vie Kolkata. Ensuring Optimum productivity at these centers, resolving operational issues, reconciliation of inventory and imprest fund, Interpreting financial reports and setting strategic plans, staff recruitment, conducting regular meetings with unit heads of the location to ensure smooth operations of the spas.
Products worked with:
- Elemis
- L'Occitane
- Clarins
- Warren tricomi -
- Keratstase
- L'Oreal
June 2015 - July 2016 - Spa Manager at L'Occitane- Sanghvi brands India, Srinagar, India, (5 Star Hotel Spa)
Duties included:
- Spa Manager – Khyber spa by L’Occitane under Sanghvi brands, Gulmarg from July 2015. Meet and Greet guests from the time of check in and ensure a pleasant journey through our renowned L’Occitane spa. Ensuring the maximum productivity of my team and the optimum capture ratio to spa. Preparing and interpreting Financial reports, Financial plans for spotting trends and ensuring optimum output, maintain accurate inventory controls, staff training and scheduling, developing marketing strategy, ensure customer needs are being met with proper standards, maintain an up to date spa procedure manual and ensure compliance, hold regular staff meetings, minimize the losses through negligence.
Products worked with:
L'Occitane products- Aromachologie oils and entire range of L'occitane products.
September 2014 - June 2015 - Spa Manager at Core Wellness Limited, Kenilworth Resort and Spa, Goa, India, (5 Star Hotel Spa)
Duties included:
- Spa Manager- Sohum Spa/ Kenilworth Hotel, Goa from December 2014.Preparing and interpreting Financial reports, Financial plans for spotting trends, measuring productivity and ensuring optimum output, maintain accurate inventory controls, staff training and scheduling, developing marketing strategy, ensure customer needs are being met with proper standards, maintain an up to date spa procedure manual and ensure compliance, hold regular staff meetings, minimize the losses through negligence. Addressed guest concerns and increased guest satisfaction by an average of 40 percent.
Products worked with:
Ayurvedic Herbal oils and powders used for ayurvedic therapies.
Aroma Magic Products for facials and skin refinements.
Aroma oils for other massages.
Loreal products for Hair treatments
March 2012 - September 2014 - Spa Business development Head at Srishti Concepts, Thiruvananthapuram, India, (5 Star Hotel Spa)
Duties included:
I have worked as Ayurvedic physician and assistant spa manager. In the current job position, makes strategic decisions in spa business development for the company and do annual budgeting. Trains staffs in the major spa operations and dealing with consumer service and to understand consumer behavior.
Products worked with:
I have been worked with ayurvedic massages and therapies. Also faniliar with Elemis spa products durng my post graduation program with university of Derby.
Career Break - Training - industry-relatedMarch 2010 - March 2012 - Spa Business development Head at Hill and Sea view resort, Thiruvananthapuram, India, (5 Star Hotel Spa)
Duties included:
I have worked as Ayurvedic physician and assistant spa manager. In the current job position, makes strategic decisions in spa business development for the company and do annual budgeting. Trains staffs in the major spa operations and dealing with consumer service and to understand consumer behavior.
Products worked with:
I have been worked with ayurvedic massages and therapies. Also faniliar with Elemis spa products durng my post graduation program with university of Derby.
Education and Qualifications:
| 2013 | University of Derby |
Master of Arts in International Spa Management, Masters degree, Level 7.
Trained in leadership development program and understanding consumer behaviour. Modules successfully completed-
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| 2013 | University of Derby, UK |
MA, International Spa Management –University of Derby Buxton, UK Training Programs Attended during the Post-Graduation in Spa Management– Operation and Project Management
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| 2010 | University of Kerala |
Trained in performing Ayurvedic treatments as a certified physician in India. Gained expert level knowledge and training in ayurvedic massages, Panchakarma therapies, Yoga, Meditation and naturopathy. |
Product Training:
| July 2015 | L'Occitane products and elle spa products. |
Trained under Sanghvi brands training academy under Dr.Vijay Aggarwal( Spa director- training head). |
Vocational Qualifications
- Well qualified Wellness Professional – 12+ years of experience in maximizing spa revenues and profits. Certified post graduate in Spa Management (Masters in International Spa Management from University Of Derby). Responsible, self-motivated and experienced Spa Consultant Physician in Ayurveda (Indian Traditional Medicine- BAMS India) and Functional Medicine Practitioner. Ten years of experience in International spa Industry and hospitality field. Relevant experience in handling pre-opening phase of spa.
Hobbies and Interests
- Yoga and Meditation
- Keen in naturopathy.
- Fitness training under an expert health instructor.
- Games- Badminton,Volley Ball, table tennis, cricket.