Curriculum VitaeFemaleD.O.B. 18 May 1978Number of years working in industry:14 years 6 months |
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Candidate ID Number: 18217
Nationality: Portuguese
Language Skills:
Fluent: English, portuguese, Spanish
Basic: French, Italian
Permitted to work in: European Union, Gibraltar, UK - United Kingdom, UAE - United Arab Emirates
Position Sought: Spa Manager, Salon Manager, Spa Co-ordinator, Assistant Manager, Treatment Manager / Spa Trainer, Senior Therapist
Personal Statement
I have always a smile on my face, making others want to spend time around me.
Seeking work in international locations.
Employment History:
October 2019 - Present - Spa Director at (most recent employer hidden for confidentiality) Europe, (Cruise Ship)Duties included:
Pre-opening of MSC first spa in-house. Coordinating staff training, orders and stock arriving and support of contractors. Running stress tests, performing MMS (company intranet) duties, daily meetings with all departments.
Daily operations to make sure spa was running smoothly, staff training on retail and high customer service, receptions duties, reports, setting up week promotions, analysing Kpi's on products and services.
Managing team of 28.
Products worked with:
Retail products:
Medical brands:
Radiesse filler, Ellanse filler, PDO threads, Perfecta Hialuronic Acid filler, Cellutrix, Silisorg, Azzalure (Toxine)
October 2019 - Present - Spa Director at MSC Cruise Lines, Europe, (Cruise Ship)
Duties included:
Pre-opening of MSC first spa in-house. Coordinating staff training, orders and stock arriving and support of contractors. Running stress tests, performing MMS (company intranet) duties, daily meetings with all departments.
Daily operations to make sure spa was running smoothly, staff training on retail and high customer service, receptions duties, reports, setting up week promotions, analysing Kpi's on products and services.
Managing team of 28.
Products worked with:
Retail products:
Medical brands:
Radiesse filler, Ellanse filler, PDO threads, Perfecta Hialuronic Acid filler, Cellutrix, Silisorg, Azzalure (Toxine)
January 2017 - October 2018 - Regional Senior Manager at Centros Único UK, London, Manchester, Leads, Newcastle, Derby, UK - United Kingdom, (Hospital / Medical Clinic)
Duties included:
Budget control, sales training, high standarts trainings
Implementing new face treatments as feelings
Responsable for 12 clinics all over UK, Sporting to Country Manager.
Products worked with:
Same as before
January 2015 - March 2016 - Spa Director at Canyon Ranch, US, World, USA - United States, (Cruise Ship)
Duties included:
Managing 30 staff members, schedules, sales training, recepction duties, deal with guests complains.
Marketing campaings for world voyage.
Weekly meetings with revenue department.
Promotions on daily onboard newspaper.
Responsable for the wet area as well.
June 2011 - November 2013 - Spa owner - Self employed at Spa@Home, Santarem, Portugal, (Day Spa)
Duties included:
Natural medicine consultations, body treatments, facial treatment, reiki therapy, reflexology, lymphatic drainage, mesotherapy
September 2010 - May 2011 - Spa Manager at BSpa, Lisbon, Portugal, (5 Star Hotel Spa)
Duties included:
Assisting Spa Director with time schedule, new hirings, daily, monthly and annual targets,
Stock & budget control.
Reception duties (booking treatments over the phone and face to face, billing).
Beverage, pool and saunas duties.
Making sure cleaning and hygienic protocls were followed by all team members.
Creation of the BAlive massage (50 minuts deep tissue massage performed with a mix of different types of massage).
Creation and Teaching spa protocols.
Promoting the spa to concierge guests and spa tours.
Performing treatments if needed.
Products worked with:
Elemis, Karin Herzog (Swiss).
January 2009 - June 2010 - Spa Manager at Steiner, South America and North of Europe, (Cruise Ship)
Duties included:
Stock & budget control.
Reception duties (booking treatments over the phone and face to face, paperwork sent to the office in Miami related with daily incomes).
Making sure all beverage, pool and saunas duties were executed.
Making sure cleaning and hygienic protocls were followed by all team members.
Stock inventory as needed
Managing spa team: schedule, daily target meetings, safety and security procedure, paper work.
Advertasing on cruise compass (cruise journal) about spa treatments and special offers.
Helping spa members with lower revenue increasing their self confidence on retailing and rebookings with selling and coaching techniques.
Products worked with:
Elemis and La Therapie
April 2008 - January 2009 - Assistant Manager at Steiner, Europe, (Cruise Ship)
Duties included:
Performing spa treatments.
Booking appointments.
Spa tours on embarcation day, promoting the spa around the ship.
Cleaning duties.
Stock inventory as needed.
Helping Spa Manager running spa team: schedule, daily target meetings, safety and security procedures, welcome and guide new staff members, paperwork.
Products worked with:
Elemis and La Therapie
Education and Qualifications:
| 2013 | Espaço d'Alma, Abrantes |
| Reiki Level III Cristaltherapy Level II |
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| 2013 | New Freedom School, Lisbon |
| Access Bars, Self Esteem Management, PNL and Emotional Freedom Techniques, Louise Hay Method |
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| 2008 | Escola Superior de Biologia e Saúde |
Degree Course in Natural Medicine |
Product Training:
| January 2014 | Decleor |
RitualSpa, Lisboa Flow, Slim, Relax and Tonic massage with Decleor Protocols Aroma Scrubs and Aroma Wraps Essence Aromactive Facial, Top Expert and Pure white C Turkish Salt Bath and Vichy Shower |
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| October 2013 | Hay Teacher |
New Freedom School, Lisbon Training in self motivation, PNL and Emotional Freedom Tecniques |
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| September 2010 | Karin Herzog |
City Spa Lisbon Oxigene Facial by KH Slimming ritual by KH Body and face choco by KH
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| April 2008 | Elemis |
Steiner Academy London Deep tissue Hot Stones Detox treatments: Cellutox and Musculease Exfoliation Lime and Ginger Salt glow Absolute Face and Body Spa taster |
Vocational Qualifications
First Aid, good skills on IT subject, individual coaching, authorized trainer, Social Media Ads
Hobbies and Interests
Yoga, reading, internet search (self and job related), beach, trying new restaurants