Curriculum VitaeFemaleD.O.B. 12 April 1982Number of years working in industry: 20 years 1 month |
Candidate ID Number: 17605
Nationality: British
Language Skills:
Fluent: English
Basic: French
Permitted to work in: UK - United Kingdom
Position Sought: Spa Manager, Treatment Manager / Spa Trainer
Personal Statement
Highly self motivated, competent and organised individual with the drive and ambition in spa management to lead and succeed. Proven track record of rapport-building, resourceful problem-solving and communication skills built up over both UK and International locations.
Complete awareness on how to develop a service culture resulting in profitability, employee retention, and high customer loyalty.
Seeking work in international locations
Employment History:
August 2011 - Present - Spa Manager at (most recent employer hidden for confidentiality) Manchester, UK - United Kingdom, (Health Club)Duties included:
- Pre-opening development at Bannatyne Spa, Manchester, UK.
- Develop marketing strategies to maximize business growth, including spa events to maximize business growth.
- Implementation of KPI’s & Operational systems including digital spa booking system and Rota
- Performance management, skills training, recruitment, inductions, disciplinarian and other competency aspects related to club personnel.
- Spa and health club financial forecasting, planning, budgeting and stock control.
- Ensuring the highest levels of client satisfaction by managing client requests, anticipating client needs and resolving client problems to a first class standard.
- Implement ongoing skills training in the area of treatments and sales to ensure outstanding service standards are being upheld.
- Develop and maintain first class, efficient and effective front desk processes and procedures.
- Over seeing spa and health club cleanliness and hygiene to a high standard.
- Regular liaise with directors and senior management.
- Oversea and assist frontof house work in health club, including reception areas to aid in ongoing business development.
Products worked with:
Elemis, leighton denny, Lycon, ABC waxing system, Bannatyne spa Collection. Dermalogica and E'spa.
September 2009 - August 2011 - Assistant Manager at Be Relax, manchester, UK - United Kingdom, (Day Spa)
Duties included:
- Operational management of an expanding spa employing eight therapists.
- Undertake recruiting, coaching and mentoring, evaluation, training and development, discipline and termination.
- Personally restructured commission and target schemes and using motivational techniques resulting in improved team morale, performance and turnover.
- Developing marketing strategies resulting in company growth.
- Produce and develop staff performance reports to actively increase performance.
- Ensuring the highest levels of client satisfaction by managing client requests, anticipating client needs and resolving client problems.
- Implement ongoing skills training in the area of treatments and sales to ensure service standards are being upheld and improved.
- Maintain, update and develop staff rota for eighteen hour days using Microsoft Excel.
- Continually improve the spa procedure manual and ensure quality compliance.
- Accurately measure inventory, place orders, stock level control and ensuring professional products needed for services are stocked and orderly.
- Implementing safety procedures and maintaining risk assessments.
- Successfully reduced absenteeism by drafting and implementing new policies.
Products worked with:
Be Relax producst, Estherderm, murad
Career Break - TravelingSeptember 2008 - May 2009 - Holistic Therapist at Alp leisure ltd, Meribel , France, (Home/Mobile)
Duties included:
- Provided relaxing and rehabilitating massage treatments for prestigious international guest at there private challetes
- Performed detox and relaxation sessions for those guests that opted out of skiing.
- Managed own bookings, payments, transport and completed weekly reports.
August 2006 - September 2008 - Holistic Therapist at Nuffield, London, UK - United Kingdom, (Health Club)
Duties included:
- Provided quality holistic therapies for three investment bank's for high profile employees and clients.
- Treatments included: Reflexology, Indian Head Massage, Facial treatment, Aromatherapy and Deep Tissue Massage. Retailed Elemis and Espa
- Introduced reflexology at the Canary Wharf Health Club, building up a secure portfolio of clients
- Additionally promoted holistic natural health through seminars and also performed holistic treatments at charity events including cancer research.
Products worked with:
elemis
September 2006 - July 2007 - Holistic Therapist at Linda Hill: The Browns Hotel and Dukes Hotel Spa at Green park , London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Spa Therapist
- Within these luxury hotels provided treatments including: Hot Stone, Reflexology, Holistic massage and Deep Tissue and signature Holistic treatments. Retailed Aromatherapy association and Espa products.
- Managed reception including taking bookings, courteously greeted clients and produced daily financial reports.
September 2005 - September 2006 - Massage Therapist at Steiner, Bahamas, (Cruise Ship)
Duties included:
- Completed an intensive five week training course at the Steiner Academy.
- For the cruise ship cliental provided a variety of spa treatments; Deep Tissue Massage, Aroma Hot Stones, Seaweed wraps, Reflexology and Facials.
- Exceeded targets throughout the contract with recommendation sales of Elemis and L’Therapie products. Also covered reception duties, greeted guests and orientated spa tours.
- Within 4 months of contract promoted to Head therapist which entailed setting individual and team targets with incentives.
Products worked with:
Elemis
Education and Qualifications:
| 2011 | White Rose Beauty Academy, Manchester, UK |
| ITECH & NVQ level 3 Beauty Specialist Manicure, Pedicure, Skin Care, Waxing and Eye Lash Tinting, Eyelash extensions.
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| 2003 | Newcastle Upon Tyne, UK |
| Princes Trust Business Planning Course Completed a business plan and established funding for a small business. Incorporating legal aspects, market research, marketing, sales, financial management, forecasting techniques, record keeping and health and safety. |
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| 2002 | Sandyford Campus, Newcastle College, UK |
| IIHNT Diploma Holistic Therapies Advanced Massage, Aromatherapy, Reflexology, Indian Head Massage, Nutrition, Basic Counseling and Herbal Remedies. |
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| 1999 | Northumberland College, Ashington |
A Levels
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| 1997 | Berwick High School, Berwick upon Tweed |
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Product Training:
| November 2011 | Lava Shell |
| York, UK Lava Shell shared beauty secrets Lava shell heated massage. |
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| November 2011 | Elemis |
| York, UK Elemis face and Eyes Facials for all skin types including acne and anti- ageing. |
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| October 2011 | Lycon |
| York, UK Lycon Advanced Waxing Intimate waxing.
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| October 2005 | Elemis |
| London Steiner/ Elemis body Certificate Aroma Hot Stones massage, Seaweed wraps, Lomi lomi massage, Deep tissue, Detox massage.
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Hobbies and Interests
Keeping up to date with health, wellbeing, beauty issues and herbal medicine; cycling, snowboarding, Muay Thai boxing and yoga for both fitness and relaxation.