Curriculum Vitae

Female

D.O.B. 23 February 1989

Number of years working in industry:

16 years 9 months

Candidate ID Number: 16880
Nationality: British
Language Skills:
Fluent: English
Good: Spanish, Italian
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Spa Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, Massage Therapist, Holistic Therapist, Retail Professional

Personal Statement

A highly accomplished and qualified Spa Manager & Account Manager. I have extensive experience as a Spa Manager, working within 5 star Hotels over a span of 5 years.

I am an excellent planner, with a proactive approach to personal development and time management and I’m able to organise work effectively to achieve and exceed targets. I consider myself to be an excellent communicator and motivator and take pleasure in helping learners to achieve their personal goals. I take a keen interest in promoting development within business through sales, training and sharing best practice. I am extremely passionate about my industry and eager to promote the highest standards.

Overall, I am a highly driven and consistent team player with the ability to work independently and motivate others.

Professionalism, passion and excellence are qualities I pride myself on, which has been displayed throughout all my previous roles.

I am seeking a new challenge in Spa Management or Sales Management. I am willing to relocate for the right opportunity.

Employment History:

January 2012 - Present - Spa Manager at (most recent employer hidden for confidentiality) Cumbria, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and best possible financial performance
Monitoring spa performance through KPIs, linking results with sales and marketing activities
Developing brand awareness within the hotel
Developing an annual business plan for the spa, in conjunction with the Hotel General Manager and AVEDA.
Solely responsible for the achievement and regular review of the business plan and budget
Work closely with hotel Sales and Marketing team to ensure marketing and promotional plans are maximised
Provide leadership, direction and support to employees within the Spa
Working closely with the Aveda Spa Ambassador on designing effective training sessions for team members
Training of team members, spa treatments, product knowledge and customer service training
Provide signature Ayurvedic treatments, including skin wise and body wise therapies
Staff recruitment, from advertising to placement
Increasing the client base and raising spa awareness within the hotel
Monitoring and maintaining a computerised spa system
Creating a client database, through building a trusted rapport with guests
Liaising with Aveda Rep on figures and spa performance

Products worked with:

Aveda

Orly

Shellac

August 2017 - April 2018 - Area Sales Representative at Dermalogica, Newcastle, UK - United Kingdom, (Product Company)

Duties included:

My Responsibilities

I was responsible to ensure the on-going success and development of existing Dermalogica skin centres across the North East and Cumbria area, providing support and customer care to 154 accounts

Meeting all sales targets, encouraging sales growth within existing and new Skin Centres
Building a trusting and meaningful relationship with all skin centre owners/managers
Visiting new and existing accounts on a 4-8 week call cycle to assist and develop sales
Providing in-salon sales support through training and business development sessions
Assist and support with salon events. Training staff on short and effective skincare demonstrations for events
Source new business by cold calling and networking in my area, researching and managing new prospect lists
Planning diary, appointments, lunch and learns & route planning
Attend local and regional sales meetings
Liaise with other Field Sales Personnel and Administration staff at Head Office
Use of CRM software to log information
Daily, weekly & monthly reporting
Use of Power BI software to view weekly/monthly targets and figures

Key achievements

All targets attained
Within 3 months added £12k to previous YTD figures
Increased monthly sales by 25%

Products worked with:

Dermalogica

May 2015 - August 2017 - Spa Manager at Daffodil Hotel & Spa, Cumbria, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

Re-opening of a newly renovated 5* Spa in the Lake District, Cumbria

Responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and best possible financial performance.
Monitoring spa performance through KPIs, linking results with sales and marketing activities
Support, development and management of a Spa team of 15 therapists
Management and upkeep of 4 treatment rooms and leisure facilities
Operations driving key elements of leisure facilities, such as H&S, cleanliness and maintenance of the Spa
Overseeing Spa diary management
Managing financial forecasts and budgets, reporting figures to the Hotel Revenue department
Increasing the client base and raising Spa awareness within the hotel
Development and planning of makeup and skincare spa events, working closely with the hotel marketing team to promote the events.
Developing positive working relationships with all team members and encourage teamwork
Ensure all aspects of the guest spa journey is adhered to by all staff members, journey to include; greeting the guest, once in the treatment room, during the treatments and after conducting show around of the Spa facilities
Dealing with guest feedback, complaints and ensure that necessary action is taken
Liaise with Germaine de Capuccini Representative to ensure brand standards are being met in treatments and retail

Key achievements

I was shortlisted in the final 3, for Spa Manager of the Year, with Germaine de Capuccini Spa Awards 2017.
Built a Spa clientele from scratch
Gross income £28k pcm

Products worked with:

Germaine de Capuccini

May 2010 - December 2012 - Senior Therapist at The Swan Hotel and Spa, Cumbria, UK - United Kingdom, ( Hotel Spa)

Duties included:

Provide signature ESPA treatments, including facial and body treatments
Apply and instruct on Makeup
Provide lash and brow treatments
Provide and advise on nail care
Provide pre/post natal treatments
Provide Indian head massage
Provide hot stone massage
Ensuring guests and members ‘spa experience’ are special and memorable
Helping to provide a friendly, knowledgeable and professional service offering a wide range of ESPA treatments
Consulting each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments.
Supporting the spa manager to maximise revenue through careful diary management and proactive selling of high quality spa retail products.
To ensure the spa is kept clean and well maintained, and fully compliant with legislative requirements
Opening and closing of the Spa

Products worked with:

ESPA

St Tropez

OPI

CND Shellac

September 2009 - May 2010 - Retail Professional at Space NK, Newcastle, UK - United Kingdom, (High Street Store)

Duties included:

Helping and advising customers on various make-up and beauty products
Demonstrating make-up on customers and showing them different looks to suit their features and personality
Observing and assisting the Manager whilst building professional and friendly relationships with customers
Delivering a high standard of customer service at all times
Ensure to achieve personal daily/weekly sales targets
Training and product knowledge of premium product houses
Working within a small team and sharing Makeup Artistry tips/looks with each other
Working with a variety of product houses in store, some include; NARS, Kevyn Aucoin, By Terry, Laura Mercier and other exclusive brands within Space NK.

Products worked with:

Nars

Laura Mercier

By Terry

Other various skincare and makeup brands that are exclusive to Space NK

May 2009 - September 2009 - Beauty Therapist at Centro Estetico CEM Beauty Center, Italy, Italy, (Day Spa)

Duties included:

I was fortunate to gain a position on a work experience and language programme in Northern Italy. Although this was a temporary placement, I found it extremely valuable for my professional development. I was in employment at a busy city spa, at which I learnt to speak and understand Italian language, as well as performing beauty treatments. I also attended a language course once a week to help maximise my spoken and written Italian.

Health and beauty treatments in spa included: cleansing treatments, facials, massage, manicures, pedicures, waxing, and reception duties.

Products worked with:

Elemis

Guinot

Education and Qualifications:

2008	South Tyneside College, South Shields
	NVQ Level 3 Beauty Therapy
2005	Harton Comprehensive
	GCSE Math - C English - B Art - B Science - C Lesuire and Tourism - B

Product Training:

December 2015	ORLY
	Orly brand immersion workshop Orly manicure Orly pedicure Orly gel fx
March 2015	AVEDA
	Aveda Institute, London Aveda Skinwise 1&2 in Facials
November 2014	ESPA
	Gibbon Bridge, Preston ESPA Essential knowledge and Treatment Training ; ESPA Facials ESPA Body treatments

Vocational Qualifications

First Aid training

IT - Level 2 qualification

Hobbies and Interests

Yoga

Swimming

Horse riding

Reading

CV created at www.spastaff.com