Curriculum Vitae Female D.O.B. 07 September 1985 Number of years working in industry: 14 years 3 months

Candidate ID Number: 15758
Nationality: Portuguese
Language Skills:
  Fluent: English, portuguese, Spanish
Permitted to work in: European Union
Position Sought: Spa Consultant, Spa Director, Spa Manager, Spa Co-ordinator, Area Sales Representative

Personal Statement

➢ Strong leadership, team spirit, and communication skills;

➢ Exceptional knowledge of Spa product and business principles;

➢ Wide knowledge of various treatments, therapies and services of a Spa operation;

➢ Outstanding skills of various Microsoft applications and Spa Management Software

➢ Proven ability to achieve goals, multi-task and set priorities;

➢ Strong personal integrity with an innate desire to work in an ethical manner;

➢ Demonstrate ability to lead and direct a multi-faceted team, including coaching and mentoring;

➢ Highly organized, goal and results oriented with ability to execute plans and manage change;

➢ Ability to create culture of innovation and creativity coinciding with consistent delivery and presentation;

➢ Detail oriented exceptional organizational skills and able to handle multiple priorities under pressure;

➢ Comprehensive knowledge of set-ups, event space and functionality.

Employment History:

October 2018 - Present - Spa Manager at (most recent employer hidden for confidentiality) Maldives, Maldives, (5 Star Hotel Spa)

Duties included:

• Responsible for the day-to-day operations and maintenance of the spa island

• Manage a spa's finances, employees and services

• Responsible for preparation of monthly P&L and KPI reposts

• Deal with directly with 19 employees from 7 different nationalities

• Develop and implement marketing strategies

• Record and monitor all sales, costs, payroll and profits within the spa

• Monitor operations to ensure compliance with applicable health, safety and hygiene standards

• Respond to customer inquiries or complaints

• Creation and updating of SOP's

• Creation and updating check lists procedures

• Responsible for monthly inventories and orders

• Responsible for stock management, purchase orders and requisitions

Products worked with:

Guerlain

Leonor Greyl

October 2018 - January 2020 - Spa Manager at Cheval Blanc Randheli , Maldives , Maldives, (5 Star Hotel Spa)

Duties included:

Spa Manager at Cheval Blanc Randheli – Maldives by LVMH

• Responsible for the day-to-day operations and maintenance of the spa island

• Manage a spa's finances, employees and services

• Responsible for preparation of monthly P&L and KPI reposts

• Deal with directly with 19 employees from 7 different nationalities

• Develop and implement marketing strategies

• Record and monitor all sales, costs, payroll and profits within the spa

• Monitor operations to ensure compliance with applicable health, safety and hygiene standards

• Respond to customer inquiries or complaints

• Creation and updating of SOP's

• Creation and updating check lists procedures

• Responsible for monthly inventories and orders

• Responsible for stock management, purchase orders and requisitions

Products worked with:

Guerlain

Leonor Greyl

July 2017 - September 2018 - Spa Manager at Hilton Sal Resort, Cape Verde - Sal, Cape Verde, (5 Star Hotel Spa)

Duties included:

Pre-opening SPA / Health Club & Kids Club Manager at Hilton Cape Verde Sal Resort

• Liaised with the construction team throughout the project and followed up on the snagging list

• Conducted market analysis and competition SWOT analysis prior to the spa opening

• Interviewed and hired new employees to fill all Spa, Gym and Kids Club positions

• Directed Retail Sales training including upselling, cross-selling, and signature treatment training

• Constructed the spa’s treatment menu

• Developed and implemented operational standards

• Prepared a Floor Plan including standard treatment room layout & Guest Experience

• Created a customer service roleplay training exercise that adheres to eforea spa guidelines

Products worked with:

Teres D'afrique

June 2016 - July 2017 - Spa Manager at Musha Cay - The Islands of Copperfield Bay , Bahamas, Bahamas, (5 Star Hotel Spa)

Duties included:

General Manager (couple) – Islands of Copperfield bay – Bahamas

• Hiring, training, scheduling new staff members and maintain employee records

• Monitor payroll, customer billing, and expense accounts

• Creation of weekly schedules for all staff of all departments

• Monitor and approval of leave, sick leave, vacation pay

• Hire contractors to perform short term services

• Ensure that all supplies are in good condition and in stock

• Responsible for monthly inventories and orders

• Responsible for stock management, purchase orders and requisitions

• Stock and purchase all guest amenities

• Check in and check out of all supplies received on the island on a weekly basis

• Coordinate events for guests

• Preparation on site of all guest events

• Scheduling and performing of massage therapies (when requested)

September 2015 - February 2016 - Spa Manager at Chena Huts, Sri Lanka, Sri Lanka, (5 Star Hotel Spa)

Duties included:

Pre-Opening Spa & Guest Relations Executive at UGA Escapes – Sri Lanka

• Creation of Standard Operation Procedures to Front of the House, Spa and Housekeeping Team

• Hiring, training, and scheduling new staff members

• Inspecting rooms and minibar’s before each arrival and during all the guest stay

• General management of the spa department

• Responsible for stock management, purchase orders and requisitions

• Greeting and Hosting guests

• Day to day running of the operations side by side with General Manager

July 2013 - January 2015 - Head Therapist at Desroches Island, .Seychelles, Seychelles, (5 Star Hotel Spa)

Duties included:

• Assist and support Spa staff and management in daily activities

• Greet and attend guests

• Sell products and services

• Answer telephone and make appointments

• Provide high quality customer services to spa guests

• Provide relevant information about spa facilities and available services

• Respond to guests inquires and concerns

• Solve guests complaints and misunderstandings

• Assist and collaborate with front desk staff in providing excellent services to guests

• Communicate and collaborate with other departments within the spa

• Handle and maintain equipment and tools in proper spa settings

• Ensure maintenance within the spa center

• Maintain spa premises neat and a good working environment

• Establish and maintain good relationships with spa staff and guests

• Ensure client's safety, comfort and well-being

• Ensure compliance with local and federal health and safety policies, standards and

regulations

• Participate in marketing strategies and promotion of activities

• Take inventory

Products worked with:

Elemental herbology

Dr Haushcka

October 2012 - May 2013 - Massage Therapist at The Yeatman, Oporto City, Portugal, (5 Star Hotel Spa)

Duties included:

• Greet and attend guests

• Answer telephone and make appointments for guests

• Provide high quality customer services to Spa guests

• Provide relevant information about spa facilities and available services

• Sell products and services

• Respond to guests inquires and concerns

• Handle and maintain equipment and tools in proper spa settings

• Perform other duties as requested by the spa manager

Products worked with:

Cauldalie

October 2011 - July 2012 - Massage Therapist at Hotel Solverde, Sao Felix da Marinha, Portugal, (5 Star Hotel Spa)

Duties included:

• Greet and attend to guests

• Answer telephone and make appointments for guests

• Provide high quality customer services to Spa guests

• Provide relevant information about spa facilities and available services

• Respond to guests inquires and concerns

Products worked with:

Thalgo

January 2011 - July 2011 - Massage Therapist at Sheraton Hotel & Spa, Oporto , Portugal, (5 Star Hotel Spa)

Duties included:

• Greet and attend guests

• Answer telephone and make appointments for guests

• Provide high quality customer services to Spa guests

• Provide relevant information about spa facilities and available services

• Respond to guests inquires and concerns

Products worked with:

E'Spa

January 2010 - December 2010 - Massage Therapist at Hotel Infante de Sagres, Oporto, Portugal, (5 Star Hotel Spa)

Duties included:

• Greet and attend guests

• Provide high quality customer services to Spa guests

• Respond to guests inquires and concerns

• Performing all treatments (massage, facials)

Products worked with:

*

Education and Qualifications:

2015
2009	Instituto Portugues de Naturologia
	Anatomy Masseur Course Level II (Advanced Tui-Na - with manipulative techniques, advanced reflexology, deep tissue massage, swedish massage) Indian Head massage Shiatsu Experience in managing all operations of the Spa. - Exceptional knowledge of Spa product and busines principles. - Wide knowledge of various treatments, therapies and services of a Spa operation. - Remarkable abiliy to motivate employees and ensure optimal level of work. - Sound ability to supervise efficient working of all the members of the team. - Outstanding skills of various Microsoft application and data base programs. - Skilled to resolve all cutomer issues. - Ability to resolve guest conflict

Product Training:

August 2014

GUERLAIN, E'Spa, CAUDALIE, Thalgo, Elemental Herbology, Dr Hauscka

Working place E'Spa - Body Massage. Facials, Body Scub, Body Wrap Caudalie- Relaxing Massage, Firmimg Massage, Facial Treatments: Anti-ageing, Firming, Detoxifying,Hydrating, Body Scub, Body Wrap. Thalgo - Body Massages Elemental Herbology - Hot stone massage, Deep tissue massage, Relaxing massage, Facial Treatments: Anti-ageing, Firming, Detoxifying,Hydrating, Body Scub, Body Wrap.Eye treatments, Hair Treatments. Swedish Massage, Ayurveda Massage, Shirodhara, Abhyanga, Abhyanga & Shirodhara Tui-Na Massage (advanced), Shiatsu, Shantala Massage, Massage for Pregnant Women, Hot and Cold Shell Massage, Indian Head Massage, Chair Massage (back and full body), Vichy Shower, Slimmimg Massage, Sports Massage, Hot stones massage, Aromatherapy, Reflexology, Lymphatic Dreanage Thay Massage

Vocational Qualifications

Scuba Diving, First Aid, Fire Fighting Training

Hobbies and Interests

Reading, cicling, trekking in the mountain, swimming, cooking

CV created at www.spastaff.com