Curriculum Vitae Female D.O.B. 10 October 1988 Number of years working in industry: 8 years 0 months

Candidate ID Number: 14729
Nationality: Kenyan
Language Skills:
  Fluent: English, swahili, kikuyu
  Basic: German
Permitted to work in: Kenya
Position Sought: Spa Consultant, Spa Manager, Spa Co-ordinator, Assistant Manager, Treatment Manager / Spa Trainer, College Tutor, Product company trainer

Personal Statement

​OBJECTIVE.

Goal-forecast individual seeking for a career opportunity with a thriving ,growing company to apply management , leadership and motivational skills when over -seeing a team of professionals and working towards a common goal to increase productivity.

SUMMARY.

A spa and wellness specialist with 8 years plus of experience with a good command of written and spoken English. Skilled in wellness , training, Retail sales , spa operations ,customer service ,Spa educator , Human Anatomy, body and skincare treatments.

Experienced in Galvanic , Microcurrent , Ultrasound and LED facials

A business management diploma holder by Knec , an ITEC diploma focused in Beauty Specialist from Alison Caroline Institute and a spa management diploma from Raison d' Etre.

I have been trained and worked with Elemis , Carita , Ansemonin , Phytomer , Natura bisse and Amra products.

I am Enthusiastic, self driven, self motivated , and always eager to learn among other qualities that I posses.

Employment History:

October 2019 - December 2020 - Treatment Manager / Spa Trainer at (most recent employer hidden for confidentiality) Doha, Qatar, (5 Star Hotel Spa)

Duties included:

• Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
• Monitor and stick to time schedule throughout the day.
• Answer questions about available services, general property information and amenities.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Advise providers of last minute changes or additions to schedule and resolve scheduling situations as needed.
• Promote and sell spa/salon services and retail products.
• Complete requisitions for additional products, supplies, or equipment.
• Inspect work areas and tools/equipment to ensure conformance to company standards.
• Notify Engineering of spa/salon maintenance and repair needs.
• Report accidents, injuries, and unsafe work conditions to manager.
• Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Develop and implement quality improvement or corrective action plans; Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested .

Products worked with:

Amra

Natura bisse

August 2017 - September 2019 - Massage Therapist at Hyatt international, Doha, Qatar, (5 Star Hotel Spa)

Duties included:

Massage Therapist

• Handling guest questions among other administration duties.
• Opening and closing of spa.
• Processing payments. ( Book 4 time and POS )
• Receiving calls from clients and making bookings of treatments.
• Analyzing the skin condition and making appropriate product recommendations.
• Performing body treatments, including waxing, body wrap and scrubs application.
• Recommending retail products for clients' at-home usage.
• Fostering a friendly, warm and exceptional customer experience.
• Flexibly working on evenings and weekends to ensure proper spa coverage.
• Handling busy schedules and staying on top of key deadlines.
• Suggesting appropriate therapy based on current health of client.
• Welcoming clients as they arrive for appointments.
• Stocking treatment rooms with proper supplies.
• Notifying the manager of supply needs to ensure necessary items are in stock.
• Discussing procedures and treatment options with clients.
• Informing guests of appropriate products available to increase retail sales.
• Advising clients on proper home-care regimens.
• Demonstrating positive service and atittude towards guests , colleagues and the management.

Products worked with:

Carita

Ansemonin

Elemis

June 2013 - July 2017 - Beauty Therapist at Kempinski hotels, Nairobi, Kenya, (5 Star Hotel Spa)

Duties included:

Spa therapist and a departmental trainer.

• Identifying training needs , preparing thre trainings and Perfoming trainings to new and existing therapists.
• Ensuring standard operating procedures are followed.
• Preparing training reports and calenders and sending them to the training coordinator according to the agreed date every month.
• Attending meetings relating to training.
• Acted as a link between the trainIg department and the spa.
• Analyzing the skin condition and making appropriate product recommendations.
• Performing body treatments, including waxing, body wrap and scrubs application.
• Recommending retail products for clients' at-home usage.
• Fostering a friendly, warm and exceptional customer experience.
• Flexibly working on evenings and weekends to ensure proper spa coverage.
• Handling busy schedules and staying on top of key deadlines.
• Suggesting appropriate therapy based on current health of client.
• Welcoming clients as they arrive for appointments.
• Stocking treatment rooms with proper supplies.
• Notifying the manager of supply needs to ensure necessary items are in stock.
• Discussing procedures and treatment options with clients.
• Informing guests of appropriate products available to increase retail sales.
• Advising clients on proper home-care regimens.
• Demonstrating positive service and atittude towards guests , colleagues and the management.

Products worked with:

Phytomer.

March 2013 - April 2013 - Beauty Therapist at sarova hotels, Nakuru, Kenya, (5 Star Hotel Spa)

Duties included:

• Performed treatments to client.
• Exchanged dirty for clean linen in laundry.
• cleaned and kept treatments rooms tidy.
• Reported to the main reception to check for more bookings and assisted in welcoming guests.

Products worked with:

Healing earth products from south africa.

Career Break - Job hunting



March 2010 - October 2010 - at seton hardware, utawala, Kenya, (High Street Store)

Duties included:

• Made sales.
• Taking stock.
• Received new stock on behalf of the owner incase she was absent.
• Maintained tidyness an cleanliness.
• Prepared meals for the other employees.

Career Break - went back to college.

Education and Qualifications:

2021
	Diploma in business management
2016
	Diploma Spa management by Raison d' etre. Area covered. Introduction to spa market and trends. Marketing and public relations. Leadership. Finance. Human resources. Service quality management excellence. Business plan.
2011	Goethe Institute
	Certificate Goethe Zertificate Start Deusch A1.
2009	Milken Business And Information Training Centre.
	Certificate Certificate in Computer Applications: -Introduction to computers -Windows 2000/XP -Word -Excel -Access -Powerpoint -Adobe Pagemaker -Email And Internet
2014	Allison Caroline Institute
	Level 3 Diploma in Reflexology
2012	Allison Caroline Institute
	ITEC Level 3Diploma in Beauty Specialist: -Skin care /Facials -Make up -Waxing -Eye brow/Eye lash tinting -Swedish Massage -Proffesional Conduct and Business Awareness -Anatomy and Physiology

Product Training:

June 2013	phytomer products. Phytomer products. Learnt body wraps,body scrubs,facials, and product knowledge.
	Nairobi kenya. Fanny. Phytomer marine body wraps and scrubs,facials and massages.
September 2012	Healing Earth. I went to a three day training being taught by a trainer from south Africa.
	At Alison Caroline Institute,Trained by Mericia Chapman.Nairobi Kenya. Healing earth facials and body massage. Attained a certificate in the use of the products.

Vocational Qualifications

• Milken computer college.computer packages
• Goethe Institute Basic german

Hobbies and Interests

Hiking,travelling,socializing,gardening cooking, reading.

CV created at www.spastaff.com