Curriculum VitaeFemaleD.O.B. 29 November 1978Number of years working in industry:16 years 1 month |
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Candidate ID Number: 14191
Nationality: Portuguese
Language Skills:
Fluent: English, Spanish
Basic: French, Italian
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Salon Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist
Personal Statement
Seeking work in UK, Middle East and Singapore
Employment History:
November 2013 - December 2014 - Cluster Spa Manager at (most recent employer hidden for confidentiality) Doha, Qatar, (5 Star Hotel Spa)Duties included:
Al Jasra Boutique Hotel Spa & Gym
Al Mirqab Boutique Hotel Gym
Arumaila Boutique Hotels Spa & Gym
Al Najada Boutique Hotel Spa & Gym
I’m responsible for the daily operation and performance of the spas, fitness center, and retail area. Also I have rebranded the Spas & Gyms with a new name, concept, retail, membership, promotion, media visibility and including also the refurnisment of all the gyms equipment.
Operations management
Hold regular meetings with all the Asst. Spa Managers.
Maintain professional relationships with suppliers and providers.
Supervise inventory effectively; follow purchasing standards; ensure compliance.
Financial management
Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line. Miniaturize staff and client scheduling for maximum revenue generation and profitability. Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses. Use financial plans for spotting trends, measuring productivity and monitoring progress.
Marketing management
Maintain a strong menu of services with both exceptional artistic and aesthetic value. Consistently develop and grow retail sales through training, tools and monitoring. Ensure all Spas are always staged for maximum buyer impact. Ensure that all spas have ongoing in-house promotions and activities are hold to stimulate sales.
Customer Service management
Monitor customer satisfaction with surveys, focus groups and comment cards.
Products worked with:
Elemis
Thalgo
December 2012 - September 2013 - Cluster Spa Manager at Coco Collection, Maldives, Maldives, (5 Star Hotel Spa)
Duties included:
Coco Spa - Coco Prive – 7 star resort
Coco Spa Bodu Hithi including Coco Xpress Spa – 5 star resort
Coco Spa Dhuni Kolhu – 4 star resort
Total Staff: 25
I’m responsible for the daily operation and performance of 4 spas, salon, fitness center, yoga center and retail area.
Operations management
Hold regular meetings with all the Asst. Spa Managers.
Maintain professional relationships with suppliers and providers.
Supervise inventory effectively; follow purchasing standards; ensure compliance.
Financial management
Control ongoing service and product margin analysis to ensure profitability. Implement opportunities for managing operational costs and boosting the bottom line. Miniaturize staff and client scheduling for maximum revenue generation and profitability. Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses. Use financial plans for spotting trends, measuring productivity and monitoring progress.
Marketing management
Maintain a strong menu of services with both exceptional artistic and aesthetic value. Consistently develop and grow retail sales through training, tools and monitoring. Ensure all Spas are always staged for maximum buyer impact. Ensure that all spas have ongoing in-house promotions and activities are hold to stimulate sales.
Customer Service management
Monitor customer satisfaction with surveys, focus groups and comment cards.
Products worked with:
Themae
Comfort Zone
June 2008 - July 2012 - Spa Manager at Steiner Transocean Spa, Worldwide, (Cruise Ship)
Duties included:
- Was responsible for the daily operation and performance of the spa, salon, and gymnasium and retail area.
- I maintained excellent communication between spa and corporate office as well as an excellent working relationshipwith on board management.
- Knowledgeable of all corporate policies, procedures and required reports.
- Review daily appointment schedules & productivity reports ensuring budget projections are being met.
- Responsible for the reception area in the spa. This includes the greeting of all guests, answering the telephone, assisting guests with questions regarding spa services and products, booking appointments, checking the guest in and out of the treatments.
- Establish and maintain standards and procedures for all aspects of spa operations.
- Supervise, coach, mentor and train staff to ensure exceptional guest experiences, and to assist in staff career development. Discipline and counsel staff as needed. Complete quarterly staff evaluations in a timely and fair manner.
- Receive and respond to all guest comments, suggestions and complaints in a constructive and professional manner.
- Ensure the accurate receiving of all stock (Inventory) items received into the spa.
- Conduct quarterly inventory counts as scheduled and record count
Products worked with:
Elemis
Bliss
La Therapie
Career Break - Traveling
September 1998 - June 2008 - Massage Therapist at Queluzfisica, Lisbon, Portugal, (Hospital / Medical Clinic)
Duties included:
- I provided consistent professional massage and body treatments in accordance with medical protocols of Portugal.
- Inform and educated patients about specific wellness concerns including arthritis, fractures paralysis and strokes.
- Assisted the Rehabilitation doctor and performing the treatments prescribed.
- Practiced high standards of health and safety procedures as directed by medical law
Products worked with:
Medical products
Career Break - Training - industry-relatedEducation and Qualifications:
| 2010 | Steiner Transocean, London/Miami |
| Certificate Spa Management |
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| 2008 | Steiner Transocean, London |
| Certificate Deep Tissue Massage Swedish Massage Hot stones Massage Scrubs Aromatherapy
|
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| 1998 | Profestectica, Lisbon |
| Diploma Rehabilitation massage Lymphatic drainage techniques Respiratory Physiotherapy
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Product Training:
| July 2012 | Elemis |
Cruise ship
|
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| November 2010 | Bliss |
Cruise Ship All Facial and Body products |
Vocational Qualifications
- Personal Survivor Techniques
- First-Aid Training
- Fire Prevention and Fire Fighting
Hobbies and Interests
Dance
Browse the Internet
Socialize with friends