Curriculum Vitae Male D.O.B. 12 May 1969 Number of years working in industry: 22 years 8 months

Candidate ID Number: 13630
Nationality: Croatian
Language Skills:
  Fluent: English
Permitted to work in: European Union, Serbia , Croatia
Position Sought: Spa Director, Spa Manager

Personal Statement

Seeking work in International Locations

Employment History:

May 2014 - Present - Spa Manager at (most recent employer hidden for confidentiality) Larvik, Norway, (5 Star Hotel Spa)

Duties included:

Operational spa manager

Products worked with:

Decleor

Elemis

Voya

Babor

November 2013 - May 2014 - Spa Manager at Radisson Blu, Trysil, Norway, (5 Star Hotel Spa)

Duties included:

Spa manager

Products worked with:

Ellemis

Decleor

June 2012 - November 2013 - Spa Manager at Radisson blu hotel - Marion Mizzi Wellbeing , St Julian's , Malta, (5 Star Hotel Spa)

Duties included:

Spa manager

Products worked with:

Decleor

Clarena

Thalgo

December 2011 - May 2012 - Spa Director at The Body Holiday-St.Lucia, St.Lucia, Saint Lucia, (5 Star Hotel Spa)

Duties included:

Treatment rooms 40

Staff 60

Products worked with:

• Decleor
• Thalgo
• Elemis

October 2010 - December 2011 - Spa Manager at Radisson Blu, Marion Mizzi Wellbeing, St Julians, Malta, (5 Star Hotel Spa)

Duties included:

• To recruit ,train ,develop an effective Spa team
• Main duties included managing the daily revenue, scheduling staff roster, optimizing retail and booking revenue, staff satisfaction and guest relationship
• Made sure that the Spa met 5 star Luxury standards
• Develop procedures for accurate inventory control and monitoring
• Create ongoing in-house promotions and activities to stimulates sales, staff and customers
• Weekly reports, develop budget and follow up
• Marketing and Brand management
• Ensuring company ethos, policies ,systems and procedures are met, and also health & safety compliance issues are regulated
• Attained budget targets
• Increased efficiency of systems
• Restructuring and strengthened organizational behavior

Products worked with:

• Decleor
• Thalgo

April 2007 - September 2010 - Operational Manager at Myoka Hotels Ltd,Malta, Malta, Malta, (5 Star Hotel Spa)

Duties included:

Myoka Hilton Hotel, Myoka Radisson Blu, Myoka Dolmen Hotel, Myoka La Meridian Hotel

• To recruit ,train ,develop an effective Spa team with in 4 Myoka Spa’s(40 staff)
• Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
• Use financial plans for spotting trends, measuring productivity and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
• Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
• Proactive in developing publicity opportunities and effectively dealing with media.
• Develop and maintain gracious and efficient front desk procedures.
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Implement ongoing skills training to ensure service standards are being upheld. Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
• Develop and maintain Spa literature, documentation and process handling requirements.
• Attend Management meetings and convey all relevant information throughout the Spa.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.

Products worked with:

• Decleor
• Thalgo
• La prairie

April 2003 - April 2007 - Assistant Manager at Hamilton Princes Hotel, Bermuda, Bermuda, (5 Star Hotel Spa)

Duties included:

• Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
• Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel.
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Accurately measured inventory, placing order, controlling shrinkage, and ensuring professional product needed for services were stocked and orderly.
• Ensured spa facility was cleaned and maintained for clients and employees.
• Trained new team members.
• Performed retail sales and the scheduling of appointments as necessary.
• Performed other duties as assigned.

Products worked with:

Decleor

Education and Qualifications:

2016
2001	Oxford International School of beauty
	ITEC CIBTAC beauty therapist massage therapist

Product Training:

April 2009	Thalgo
	Malta
April 2009	La Prairie
	Malta
April 2001	Decleor
	England

Vocational Qualifications

Radiographer

Nurse

CV created at www.spastaff.com