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Curriculum Vitae
Male
D.O.B. 12 May 1969
Number of years working in industry: 22 years 8 months
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Candidate ID Number: 13630
Nationality: Croatian
Language Skills:
Fluent: English
Permitted to work in:
European Union, Serbia , Croatia
Position Sought:
Spa Director, Spa Manager
Personal Statement
Seeking work in International Locations
Employment History:
May 2014 - Present - Spa Manager
at
(most recent employer hidden for confidentiality)
Larvik, Norway, (5 Star Hotel Spa)
Duties included:
Operational spa manager
Products worked with:
Decleor
Elemis
Voya
Babor
November 2013 - May 2014 - Spa Manager
at
Radisson Blu,
Trysil, Norway, (5 Star Hotel Spa)
Duties included:
Spa manager
Products worked with:
Ellemis
Decleor
June 2012 - November 2013 - Spa Manager
at
Radisson blu hotel - Marion Mizzi Wellbeing ,
St Julian's , Malta, (5 Star Hotel Spa)
Duties included:
Spa manager
Products worked with:
Decleor
Clarena
Thalgo
December 2011 - May 2012 - Spa Director
at
The Body Holiday-St.Lucia,
St.Lucia, Saint Lucia, (5 Star Hotel Spa)
Duties included:
Treatment rooms 40
Staff 60
Products worked with:
October 2010 - December 2011 - Spa Manager
at
Radisson Blu, Marion Mizzi Wellbeing,
St Julians, Malta, (5 Star Hotel Spa)
Duties included:
- To recruit ,train ,develop an effective Spa team
- Main duties included managing the daily revenue, scheduling staff roster, optimizing retail and booking revenue, staff satisfaction and guest relationship
- Made sure that the Spa met 5 star Luxury standards
- Develop procedures for accurate inventory control and monitoring
- Create ongoing in-house promotions and activities to stimulates sales, staff and customers
- Weekly reports, develop budget and follow up
- Marketing and Brand management
- Ensuring company ethos, policies ,systems and procedures are met, and also health & safety compliance issues are regulated
- Attained budget targets
- Increased efficiency of systems
- Restructuring and strengthened organizational behavior
Products worked with:
April 2007 - September 2010 - Operational Manager
at
Myoka Hotels Ltd,Malta,
Malta, Malta, (5 Star Hotel Spa)
Duties included:
Myoka Hilton Hotel, Myoka Radisson Blu, Myoka Dolmen Hotel, Myoka La Meridian Hotel
- To recruit ,train ,develop an effective Spa team with in 4 Myoka Spa’s(40 staff)
- Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
- Use financial plans for spotting trends, measuring productivity and monitoring progress.
- Control ongoing service and product margin analysis to ensure profitability.
- Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.
- Proactive in developing publicity opportunities and effectively dealing with media.
- Develop and maintain gracious and efficient front desk procedures.
- Anticipate, identify and ensure customer needs are being met in the best possible way.
- Monitor customer satisfaction with surveys, focus groups and comment cards.
- Develop and deliver credible, competitive, value-plus service to the customer.
- Guide staff to become caring problem solvers, cooperative, accommodating and fair.
- Implement ongoing skills training to ensure service standards are being upheld. Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
- Develop and maintain Spa literature, documentation and process handling requirements.
- Attend Management meetings and convey all relevant information throughout the Spa.
- Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
Products worked with:
- Decleor
- Thalgo
- La prairie
April 2003 - April 2007 - Assistant Manager
at
Hamilton Princes Hotel,
Bermuda, Bermuda, (5 Star Hotel Spa)
Duties included:
- Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
- Ensured accurate, complete, and timely communication among various employee groups, including spa management team, therapists, spa staff, and company office personnel.
- Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
- Accurately measured inventory, placing order, controlling shrinkage, and ensuring professional product needed for services were stocked and orderly.
- Ensured spa facility was cleaned and maintained for clients and employees.
- Trained new team members.
- Performed retail sales and the scheduling of appointments as necessary.
- Performed other duties as assigned.
Products worked with:
Decleor
Education and Qualifications:
| 2016 |
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| 2001 |
Oxford International School of beauty |
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ITEC
CIBTAC
beauty therapist
massage therapist
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Product Training:
| April 2009 |
Thalgo |
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Malta
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| April 2009 |
La Prairie |
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Malta
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| April 2001 |
Decleor |
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England
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Vocational Qualifications
Radiographer
Nurse
CV created at www.spastaff.com