Curriculum Vitae Male Number of years working in industry: 19 years 5 months

Candidate ID Number: 13247
Nationality: Portuguese
Language Skills:
  Fluent: English, Portuguese
  Good: Spanish
  Basic: French, Italian
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Receptionist

Personal Statement

A determined manager that leads by example always aiming into develop staff abilities and revenue maximization. The main goal is grow within the industry, learn and acquire further experience with different challenges.

 

Seeking work in Portugal and International Locations

Employment History:

September 2007 - Present - Spa Manager at (most recent employer hidden for confidentiality) Norwegian Jade - Europe, (Cruise Ship)

Duties included:

•Managed several newly built Spas being responsible for revenue attainment of over 75,000$ US per week

•Playing a pivotal role in the management of the spa, beauty salon and fitness centre in accordance with the requirements and expectations of company and the cruise line

•Managing the busy reception desk with responsibility for scheduling and booking of treatments and upgrades

•Providing management and support to a multi-national team of 20 staff members from different disciplines including aestheticians, massage therapists, acupuncture, hairstylists, nail technicians and personal trainers; identifying and meeting their individual training and development needs

•Working in close conjunction with the shore-side operational team when required and liaising with them to resolve any problems that arise

•Responsible for daily revenue reports to shore-side operational and revenue teams including business strategies

•Creating and executing innovative marketing strategies to attract new customers to the spa and effectively increase revenue

•Responsible for retail training for multiple brands including Elemis, Bliss, La Therapie, Ionithermie, Phyto and others, with retail sales in excess of 25,000$ US per week

•Monitoring and controlling stock levels of products and materials in the spa and ordering from suppliers when required

Products worked with:

Elemis, La Therapie, Bliss, Creative, Phyto, GoSmile, Jou Herbs, Ionithermie, Good Feet

August 2006 - August 2007 - Spa Manager at Os 5 Elementos, Almancil, Portugal, (Day Spa)

Duties included:

• Fully accountable for the setup and subsequent management of centre operations with the primary focus on delivering outstanding service

• Introducing a range of incentives and revenue building initiatives, and coordinating marketing strategies, to facilitate the achievement of targets

Additionally responsible for performing a wide range of massage therapy treatments according to specific customer needs

Education and Qualifications:

2012	Alpine Center - Swiss College
	Certificate Spa Director Certification
2012	IEFP (Portuguese Institute for Professional Training)
	Certificate Train the Trainer
2008	Steiner
	Certificate Advanced Spa Management
2007	Steiner & Elemis Training Center
	Certicate Elemis AromaSpa Ocean Wrap Elemis AromaStone Therapy
2007	Himalaias - Dr. Sandeep Shirvalkar
	Certificate Ayurvedic Medicine Induction
2006	International Institute for Craniosacral Balancing
	Certificate Craniosacral Holistic Therapy
2006	Quinta da Calma, School of Life - Puja Kinzer
	Certificate Ayurvedic Massage

Product Training:

September 2007	Elemis
	Watford - UK All Elemis product range

Vocational Qualifications

 

• Certified Cruise Professional
• Crowd & Crisis Management Training
• Human Behaviour
• Social Responsibility
• Personal Safety

 

Hobbies and Interests

• Joinery / Carpentry
• Water Sports
• Outdoor Sports
• Personal development literature

CV created at www.spastaff.com