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CV #13214


Curriculum Vitae

Female

D.O.B. 21 July 1978

Number of years working in industry:

21 years 8 months


Candidate ID Number: 13214
Nationality: Portuguese
Language Skills:
  Fluent: English, Portuguese, Spanish
  Basic: French
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager

Personal Statement

My accomplishments include assessing current and future business needs, overseeing allocation of financial resources, and managing budgetary processes and resources for bottom-line results. I can build and lead successfully, multi cultural and goal-oriented teams, to provide top quality customer service. Fostering commitment, team spirit, pride, trust, and group identity are particular strengths.

For my future life I can just hope it keeps on being as fulfilling as it has been until now. I do what i am most passionate about and for that I am very Happy! I wish to continue to grow both personnaly and professionaly and my goal is the TOP.

Seeking work in Portugal, International Locations and Cruise Ships.


Employment History:

September 2014 - Present - Spa Consultant at (most recent employer hidden for confidentiality) Dubai, UAE - United Arab Emirates, (Product Company)

Duties included:

Main Responsabilities:


References:




September 2013 - August 2014 - CEO at Terapeutica'qi, Lisbon, Portugal, (Day Spa)

Duties included:



April 2012 - December 2012 - Spa Director at The Gleneagles Hotel, Perth, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

Improved Bottom Line Profit by optimizing revenue performance (Hourly Rate Income and optimization of Staff utilization levels), and increasing efficiency (Payroll and Operating Expenses Cost Control). • Defining new and innovative strategies to develop not only the existing Business but also to incorporate the new Wellness Concept; • Search for new Markets to sustain Revenue Growth; • New Marketing strategy and positioning; • Budget Execution and P&L Balance (better revenue performance, rationalization of costs, optimization of staff utilization); • Restructure of Operational Systems to improve efficacy; • Implemented new procedures for Personnel Development to improve supervisory management within the Senior Team;


Products worked with:

E'SPA

Career Break - Family Illness



January 2011 - December 2011 - Spa Director at Waldorf Astoria Seville - Hilton Worldwide, Seville, Spain, (5 Star Hotel Spa)

Duties included:

Rebranding to Waldorf Astoria Brand (WA)

Development: All process of rebranding a 5000 m2 (54000 ft2) SPA

• Concept development & competition market analysis;

• Analysis and development of the project for the implementation of all WA standards including the study of all cost projections on a 5 year plan, while managing with the Brand the waivers (exceptions) to be requested;

• Development of a future Leisure Club concept adapted to the particular needs and conditions having in mind both cultural and location specifications to be able to integrate a Membership Plan that can be feasible;

• Development of the new guiding philosophies and elaboration of the new SOP;

• Selection & negotiation of the Products brand & equipment;

• Development in conjunction with the chosen Product brand of the treatment menus & protocols;

• Sales & marketing strategies for launch and future operations;

• Staff recruitment;

Operations: Putting in motion all SPA, Fitness and Pool operations, keeping the highest standards with a transitory menu until the official rebranding.

• Reorganizing all existing structures to adjust to International Standards in what concerns Policies, procedures, behaviors and even mentalities in order to provide a smooth transition to new Brand implementation;

• Creation of transitory protocols until rebranding, adjusting them to guest needs;

• Establishing with all staff, 5* standards in treatments and customer service, through training and mentoring;


Products worked with:

AROMATHERAPY ASSOCIATES

Career Break - Job hunting



September 2008 - December 2010 - Spa Manager at Al Sagheer Group, Cairo, Egypt, (Day Spa)

Duties included:

Al Sagheer SPA Zamalek - Re-opening & Management

Al Sagheer SPA Marassi - Development & Management

Al Sagheer SPA City View - Development

Successfully implemented 5* Standards both in treatments and customer service, reducing drastically for less than half, the past guests complaints, which increased significantly the revenue.

• Actively organized and put in motion all pre-opening operations;

• Staff Training (Organized pre and post training for Pevonia UK trainer and then consistent follow up);

• Financial and logistic stock control;

• Financial overview of targets and commissions;

• Marketing Actions & Promotions and Database restructure;

• PR – Interaction with guests in order to improve revenue, insuring client satisfaction & establish loyal clientele.


Products worked with:

Pevonia Botanica



September 2007 - August 2008 - Senior Therapist at RITZ - Four Seasons Lisboa , Lisbon, Portugal, (5 Star Hotel Spa)

Duties included:

Products worked with:

E'SPA & Sundari



March 2007 - September 2007 - Beauty Therapist at Steiner, Celebrety Cruises - Millennium, (Cruise Ship)

Duties included:

Ionithermie Therapist

Elemis Beauty Therapist

Elemis Massage Therapist


Products worked with:

Elemis



January 2005 - January 2007 - SALON & SPA MANAGER (OWNER) at Caza da Beleza, Lisbon, Portugal, (High Street Salon)

Duties included:

Managed, single-handed, all operations of both Spa & Salon, which included all Financial, HR and Marketing


Products worked with:

Phytomer



January 2004 - December 2004 - Beauty Therapist at Ana Garcias - Salon & SPA, Lisbon, Portugal, (High Street Salon)

Duties included:

All Treatments including:


Products worked with:

Phytomer



October 2002 - December 2003 - Beauty Therapist at VIP - Esthetics Center , Lisbon, Portugal, (Day Spa)

Duties included:

Internship on the following:


Products worked with:


Education and Qualifications:

2013 ITS - Instituto de Tecnicas e Saude - Lisbon, Portugal
Licenciate Degree

Osteopathic Medicine/Osteopathy
2013 TMC – Thai Massage School College - Chiang Mai, Thailand
Intensive Professional Program

Thai Massage
2005 Profestetica - Technical School of Professional Training - Lisbon, Portugal
Professional Certificate
  • Thalasso Therapy and Thermal Hydrotherapy
  • Manual Lymph Drainage
  • Massage & Physiotherapy Assistant
2003 Escola Europeia de Estetica - European School of Esthetics - Lisbon, Portugal
NVQ Level 3

Beauty Therapist / Cosmetologist
1995 Escola de Artes Visuais Antonio Arroio - Lisbon, Portugal

High School - Visual Arts

Final Grade 17 out of 20

Product Training:

November 2008 PEVONIA

Al Sagheer Group Academy - Cairo, Egypt

All Products and Treatments both Facial and Body
December 2007 ESPA

RITZ - Four Seasons - Lisbon, Portugal

ESPA Training
March 2007 IONITHERMIE

Steiner Academy - London, England

Specialized Therapist both in Treatments as in Sales
February 2007 ELEMIS

Steiner Academy - London, England

All Products and Treatments both Facial and Body

Vocational Qualifications

Professional Training Course for Trainers



Hobbies and Interests


CV created at www.spastaff.com