Curriculum Vitae Female D.O.B. 12 November 1993 Number of years working in industry: 15 years 9 months

Candidate ID Number: 127961
Nationality: British
Language Skills:
  Fluent: English
  Basic: Arabic
Permitted to work in: Saudi Arabia, UK - United Kingdom
Position Sought: Spa Consultant, Spa Director, Spa Manager, Salon Manager, Spa Co-ordinator, Assistant Manager, Treatment Manager / Spa Trainer, Area Sales Representative, Retail Professional, Membership Sales Professional

Personal Statement

Seeking work in international locations

Employment History:

October 2019 - Present - Salon Manager at (most recent employer hidden for confidentiality) Saudi Arabia, Saudi Arabia, (5 Star Hotel Spa)

Duties included:

• Manage day spa and provide facials, skin treatments and waxing services to clients.
• Create aggressive guest satisfaction action plan to attain 4-Star ranking by AAA for property overall.
• Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
• Manage all building maintenance issues and facility aesthetics.
• Train all new hires on computer system, POS terminal and operational procedures.
• Maintain inventory and monitor records of all skincare, makeup and gift items.
• Be knowledgeable on the different services offer; facials, massages, hair, tanning.
• Reinforce all spa staff understands and follows all hotel, Richey and AAA mobile standards at all times.
• Train employees, coordinate scheduling, process payroll and provide quality customer care increasing revenue and building long-term client relationships.
• Establish budgetary controls, inventory procedures and modify pay structure to increase spa's profitability.
• Arrange logistics for weekly facility events/meetings, including creating customize itineraries for various group meetings.
• Develop comprehensive standard facility operations manual, including written policies and procedures for all spa facility services, administration and maintenance.
• Design marketing materials and spa menu; maintain monthly promotional mailers and client database.
• Create promotional and seasonal content for the spa Facebook page.

Products worked with:

Aesop

Elemis

Lechat

Orly

Paint box

Essie

Gel

own brand lashes

October 2016 - October 2019 - Salon Manager at Siham Itl, Saudi Arabia, Saudi Arabia, (Day Spa)

Duties included:

• Manage day spa and provide facials, skin treatments and waxing services to clients.
• Create aggressive guest satisfaction action plan to attain 4-Star ranking by AAA for property overall.
• Manage outside appointment bookings which include traveling, security, POS systems, equipment storage & maintenance.
• Manage all building maintenance issues and facility aesthetics.
• Train all new hires on computer system, POS terminal and operational procedures.
• Maintain inventory and monitor records of all skincare, makeup and gift items.
• Be knowledgeable on the different services offer; facials, massages, hair, tanning.
• Reinforce all spa staff understands and follows all hotel, Richey and AAA mobile standards at all times.
• Train employees, coordinate scheduling, process payroll and provide quality customer care increasing revenue and building long-term client relationships.
• Establish budgetary controls, inventory procedures and modify pay structure to increase spa's profitability.
• Arrange logistics for weekly facility events/meetings, including creating customize itineraries for various group meetings.
• Develop comprehensive standard facility operations manual, including written policies and procedures for all spa facility services, administration and maintenance.
• Design marketing materials and spa menu; maintain monthly promotional mailers and client database.
• Create promotional and seasonal content for the spa Facebook page.

Products worked with:

Aesop

Elemis

Lechat

Orly

Paint box

Essie

Gel

June 2014 - February 2016 - Assistant Manager at Steiner, Australia, (Cruise Ship)

Duties included:

• Keeps updated with the latest market trends and new products
• Monitor LifeSpa profit and loss statement and make necessary adjustments based on budgetary guidelines
• Monitor LifeSpa & Medi-Spa profit and loss statement and make necessary adjustments based on budgetary guidelines
• Assist ownership or management with concepts and ideas to keep the Spa ahead of its competition and to be cutting edge
• Gain knowledge of Company Health and Safety Policies and ensure your areas promote and comply with them
• Take responsibility to rectify hazardous situations, report major areas of concern to your manager, General Manager or designate
• To set the membership strategy, including new sales and retention/attrition
• To manage the performance of the leisure team in accordance with the club Labour Turnover, Revenue, Profit and Membership Satisfaction Survey targets
• Pool plant operations
• Associate departmental induction process

Products worked with:

• Elemis
• Guinot
• Wella professionals
• BedHead
• Joico
• Morrocan Oil
• Matric

March 2013 - June 2014 - Assistant Manager at Elaine sullivan child, London, UK - United Kingdom, (Day Spa)

Duties included:

• Providing all services offered by the salon, which includes hair cutting
• Recruiting salon staff that meets mandatory educational and licensing
• Preparing work schedules for salon staff.

Products worked with:

• Wella professionals
• BedHead
• Joico
• Morrocan Oil
• Matric
• Redken
• Chi

September 2009 - March 2013 - Head Therapist at The Cutting Corner, London, UK - United Kingdom, (High Street Salon)

Duties included:

• Consulting with clients on stylistic options for their hair.
• Listening to clients' needs to determine their preferences.
• Describing different hair care products and their benefits.
• Shampooing, cutting, coloring, and highlighting hair.
• Offering manicure, pedicure, waxing, and facial services.
• Performing scalp treatments.
• Acting as salespersons to sell clients hair care retail products.
• Building a personal relationship with clients to ensure return visits.
• Adhering to salon safety and cleanliness standards.
• Managing bookings and welcoming clients into the store.
• Keeping updated on hairstyle trends and styling methods.

Education and Qualifications:

2010	Uk
	Diploma Spa management hr management project management crowd awareness
2009	Queensbury

CV created at www.spastaff.com