Curriculum VitaeFemaleD.O.B. 19 May 1968Number of years working in industry:15 years 10 months |
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Candidate ID Number: 12477
Nationality: British
Language Skills:
Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Regional Senior Manager, Spa Manager, Salon Manager, Treatment Manager / Spa Trainer, College Tutor, Area Sales Representative, Teaching Team Leader
Personal Statement
In support of my application I have cultivated excellent business relationships to negotiate supplier contracts and reduce costs by a further 10%.
I have doubled employee productivity by creating training plans for new and existing staff and maximised profits by encouraging staff to partake in point of sale up selling.
I am able to demonstrate excellent adminstration and organisational skills including IT.
I have cultivated excellent relationships with learners to improve confidence, motivate and support learning.
In my employment with Champneys I was promoted to a position of great responsibility.
I have introduced regular charity events which yielded over £4K for local causes.
I have continued to ensure my own personal development in the beauty industry keeping up to date with the latest trends and regularly attending exhibitions.
Employment History:
September 2012 - March 2013 - National Franchise Trainer/Regional Southern Trainer at (most recent employer hidden for confidentiality) Berkshire, UK - United Kingdom, (Product Company)Duties included:
Reporting to the Training Development Manager ensuring the growth and development of new and existing business training needs both within the territory and via head office training school for Guinot.
Oversight, co-ordination and monitoring of the national franchise business learning and development ensuring all training material complies with company standards. On-going assessment of franchise employees to maintain national standards are consistently met, liaising with the New Business Director.
Products worked with:
Guinot
May 2004 - September 2012 - Senior Tutor at Champneys Resort, Tring, Hertfordshire, UK - United Kingdom, (College)
Duties included:
Reporting to the Principal with responsibility for the day to day management of the college operation, including the design, development and delivery of programmes of learning to meet the needs of the college and its students.
Maintaining good staff relations through effective management, communication, training, motivation and development and managing excellent parental / guardian relations through effective communication.
Managing college and examining board’s compliance in all areas including learners & client’s welfare through health & safety in the workplace, first aid, effective planning, organisation & time management of class schedules, client booking systems and student attendance. Development of individual learning plans and monitoring student progress. Budgetary and stock management for student and client activities and tutoring staff annual budget £90K pa.
Maximising sales opportunities through the promotion of the highest standards of client care with on-going development & training opportunities for staff and learners.
Promotional and PR activities such as actively soliciting new students in open days and coordinating school work experience for potential future intakes with local education authorities as well as individual schools.
Products worked with:
Champneys
Elemis
Fake Bake
Priardara
St Tropez
April 2003 - May 2004 - Spa Manager at Virgin Vie Spa, London, UK - United Kingdom, (Health Club)
Duties included:
Managed the retail & treatment room spa centre within a Virgin Activity Centre including the effective recruitment, training & management of a team to cover all aspects of the spa centre. Maximised sales opportunities through pro-active development of activities promoting the brand name and excellent standards of client service. Monthly spa sales target of £5200. Achievement of budgetary & stock target indicators. £80K pa.
Products worked with:
Virgin Vie Skincare & Make Up
February 2002 - December 2002 - Spa Manager at Sheraton Hotel & Resorts, Antalya, Turkey, (5 Star Hotel Spa)
Duties included:
Responsibility for a boutique 8 treatment room wet spa with a team of therapists and additional reception/retail staff reporting directly to the General Manager. Effective planning & implementation of advertising campaigns & PR activities to maximise sales opportunities. Monthly spa sales target £16K. Consistently achieved key performance indicators through originating & developing staff through introduction of incentive schemes & training. Budgetary & stock management. £110K pa.
Products worked with:
Dermalogica
Guinot
La Prairie
Career Break - Job hunting
November 1999 - July 2001 - Salon Manager at Paul Gerrard Hair & Beauty, Central, Hong Kong, (High Street Salon)
Duties included:
Successful completion of a health & beauty environment introducing the advertising, PR & marketing strategy of the services including signature treatments. Budgetary and stock management. Consistently achieved high levels of bonus related monthly sales targets $17k.
Products worked with:
Jurlique
Career Break - TravelingDecember 1997 - November 1999 - Spa Manager at Beautiful Skin Centre, Central, Hong Kong, (Health Club)
Duties included:
Based within a private health club managing all areas of effective planning, scheduling & staff attendance to provide a high level of service to club members. Stock management for the centre. Consistently achieved high levels of bonus related sales targets $35K.
Products worked with:
Elemis
July 1997 - December 1997 - Massage Therapist at Mobile, Aylesbury, UK - United Kingdom, (Hospital / Medical Clinic)
Duties included:
Developed a successful independent practice offering a full compliment of treatments.
Products worked with:
Absolute Aromas
Solutions
February 1986 - July 1997 - Operations Executive at CPM Field Marketing, Thame, UK - United Kingdom, (Product Company)
Duties included:
Initially employed as a Marketing Administrator, promoted to Operations Executive in July 1994 with responsibilities to organise & develop major blue chip client accounts.
Education and Qualifications:
| 2012 | Aylesbury College of Further Education |
| Diploma City & Guilds; Aylesbury College of Further Education Level 3 Certificate in Asssessment of Vocational Achievement 2012
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| 2011 | Champneys College of Further Education |
| CIDESCO CIDESCO Aromatherapy |
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| 2010 | Champneys College of Health & Beauty |
| CIDESCO CIDESCO Beauty Therapy
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| 2010 | Champneys College of Health & Beauty |
| Certificate Hot & Cold Stone Massage |
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| 2009 | Champneys College of Health & Beauty |
| Certificate HOPI Ear Candles |
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| 2008 | Champneys College of Health & Beauty |
| Certificate Indian Head Treatment |
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| 2004 | Aylesbury College of Further Education |
| Diploma City & Guilds 7407 Stage I & II Certificate in Education 2004
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| 2000 | Beautiful Sgkin Centre, Hong Kon |
| Certificate Reiki Teacher & Master |
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| 2000 | Frederiques College, Hong Kong |
| Certificate Cranio Sacral Therapy Level I |
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| 1999 | Beautiful Skin Centre, Hong Kong |
| Certificate Reflexology |
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| 1996 | Aylesbury College of Further Education |
| ITEC Beauty Therapy |
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| 1986 | Sir Henry Floyd Grammar School |
GCSE/A Level: Sir Henry Floyd Grammar School, Aylesbury 1986 O Level: English Language, English Literature, Maths, History, Biology, French A Level: English Language, English Literature |
Product Training:
| September 2012 | Guinot |
| Guinot training School, Ascot Hydradermie2 facial electrical treatment Lift facial electrical treatment Liftosome manual facial treatment Aromatic manual facial treatment Beaute neuve facial treatment Aromatic body contouring and softening treatments TechniSpa anti-cellulite and toning body treatments Epil Smart & Stick Hair waxing systems |
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| July 2012 | Minx Nails |
| Champneys College of Health & Beauty Minx Nails |
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| March 2011 | Eye Lash Perming |
| Hive Eye Lash Perming |
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| July 2009 | St Tropez |
| Champneys College of Health & Beauty St Tropez Manual tanning |
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| September 2004 | Champneys |
| Champneys Resort, Tring Champneys Retail face and body products |
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| May 2003 | CACI Futur-Tec Laser |
| Virgin Vie Spa, London Futur-Tec Face and Body Treatments |
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| April 2003 | Virgin Vie |
| Virgin Vie Spa, London Facial and Body treatments, make up & retail sales |
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| February 2002 | Dermalogica |
| Sheraton Turkey Facial practical and product training |
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| February 2002 | Guinot |
| Guinot Distribution Centre, Turkey Facial & body skin care products
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| November 1999 | Jurlique |
| Jurlique Head office, Hong Kong Facial skincare and Retail Training |
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| November 1999 | Elemis |
| Elemis Training School, Edgeware Elemis Face & Body Retail & Product Training. Detox Body Wraps |
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| December 1997 | Ionithermie |
| Beautiful Skin Centre, Hong Kong Body practical treatments |
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| November 1997 | CACI |
| CACI Head Office London Facial and Body practical treatments and retail products |
Vocational Qualifications
Conflict management
Disciplinary & appraisals
Communication skills
Health & safety in the workplace
First aid at work
Microsoft office / MS Windows
Spa premier / Fidelio hotel & micros systems / Ikosoft
Hobbies and Interests
I am a keen gardener and avid reader as well as writing short stories.