Curriculum VitaeFemaleD.O.B. 15 August 1982Number of years working in industry:10 years 0 months |
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Candidate ID Number: 122244
Nationality: Filipino
Language Skills:
Fluent: English
Good: Spanish
Basic: Arabic
Permitted to work in: Philippines
Position Sought: Regional Senior Manager, Spa Director, Spa Manager, Treatment Manager / Spa Trainer
Personal Statement
Profound knowledge in Wellness, Aesthetics, Beauty treatments, Hair and Make-up, Nail services. Highly passionate with business and guest service satisfaction. Excellent motivator and mentor. Creative and innovative. Social Media Public figure, Content Creator, Health and Wellness educator.
Seeking work in national and international locations and cruise ships
Employment History:
March 2022 - December 2024 - Spa Manager at (most recent employer hidden for confidentiality) Maldives , Maldives, (5 Star Hotel Spa)Duties included:
- Created spa, gym and pool’s financial goal and KPIs alongside with the budgeting and marketing goals.
- Prepared the selection of effective booking management system software for the spa.
- Ensured strict compliance to all policies and standard operating procedures set by the resort and company.
- Maintained strong working relationships with other departments to ensure effective communications for operational issues and serve as a role model for inter-departmental collaboration and support.
- Develop Spa Menu and Spa treatment with the very unique and intelligent menu engineering.
- Created SOP, Spa treatment manuals and PnPs as per five-star hotel standard.
- Created treatment flow, sequence, and conducted all the Spa treatment training.
- Responsible for sourcing spa items OS & E suppliers as per the company policy and procedures
- Prepared and created gym and pool operational guidelines
- Created gym membership programs and worked with the Fitness Instructor in creating classes and diet programs.
- Prepared the annual marketing plan and sales strategies.
- Created the Signature guest journey, and other unique guest approach.
- Responsible for selecting fabrics and equipment to be use functionally at the spa.
- Train spa concierge in managing day to day reception operations.
- Created all the spa waivers and form necessary for the safety and documentation process.
- Train in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conduct Personality development and lifestyle training for the staff.
- Train staff with make-up, hair and other grooming standards using my talent and skills in cosmetics and beauty technique.
- Managed 12 staffs and reporting directly to the Sales and Marketing Director.
August 2019 - February 2022 - Cluster Spa Manager at |Marco Polo Ortigas & Novotel, Manila , (5 Star Hotel Spa)
Duties included:
- Developed and implemented performance improvement strategies and plans to promote continuous business development.
- Increased customer satisfaction by resolving complaints issues.
- Participated in continuous improvement by generating suggestions, engaging in problemsolving activities to support teamwork.
- Increased sales and promotional activities to reach the monthly and annual sales target.
- Managed two branches of spas with 36 employees including assistant managers, work flexible hours; night, weekend, and holiday shifts.
- Organized and participated in hotel events, presentations and staff orientations. Conducted refresher trainings for spa therapists and receptionists.
- Knowledge of healing therapies, spa treatments, beauty products and wellness traditions.
- Created better management systems of record filing and sales statistical analysis.
March 2019 - July 2019 - Spa Manager at Summer Island Maldives, Maldives, Maldives, (5 Star Hotel Spa)
Duties included:
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Worked with suppliers to identify cost savings opportunities resulting in 30% reduction in expenses.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Developed and implemented marketing strategies.
Products worked with:
Local product
February 2018 - February 2019 - Spa Manager at Sheraton Fitness Center, Qatar, (5 Star Hotel Spa)
Duties included:
- Recorded product sales into spa's weekly income report.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits by 40%
- Managed five branches of spas including one fitness center with the total of 30 employees.
- Developed better promotional structures and assist fitness instructor in creating promotional programs that promotes wellness and fitness.
August 2016 - February 2018 - Spa Manager at Kempinski Ishtar Dead Sea, Amman Jordan, Jordan, (5 Star Hotel Spa)
Duties included:
- Successfully contributed new ideas and activities that enable the team to win as the best spa in Jordan and World Luxury Spa Awards that strengthen the spa reputation of 3 years operation.
- Managed 45 spa employees, performed MOD responsibilities.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Monitored KPIs, prepare monthly reports & P&L analysis.
- Participated in short- and long-range strategic planning to ensure that the spa operates cost effectively and efficiently.
- Increased GOP by 20% compared previous year’s treatment revenue performance, and 15% retail revenue performance.
- Used high engagement on social media to communicate effectively towards targeted audience.
- Increased capture ratio of Local guest& spa membership by 10% by creating most practical marketing strategy
Products worked with:
Phytomer
August 2016 - February 2018 - Spa Manager at |Kempinski Hotel Aqaba Red Sea, Jordan , (5 Star Hotel Spa)
Duties included:
- Successfully contributed new ideas and activities that enable the team to win as the best spa in Jordan and World Luxury Spa Awards that strengthen the spa reputation of 3 years operation.
- Managed 45 spa employees, performed MOD responsibilities.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Monitored KPIs, prepare monthly reports & P&L analysis.
- Participated in short- and long-range strategic planning to ensure that the spa operates cost effectively and efficiently.
- Increased GOP by 20% compared previous year’s treatment revenue performance, and 15% retail revenue performance.
- Used high engagement on social media to communicate effectively towards targeted audience.
- Increased capture ratio of Local guest& spa membership by 10% by creating most practical marketing strategy.
June 2014 - May 2016 - Spa Therapist at HA Alifu atoll , Maldives, (5 Star Hotel Spa)
Duties included:
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Education and Qualifications:
| 2022 | Resense in house training |
National certificate
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| 2005 | Montessori College |
Vocational Qualifications
- Hatha Yoga & Ashtanga Yoga
- Culinary Medicine for Diabetes
- Facial Yoga exercise
- Massage therapies ( Reiki, Herbal healing, Crystal healing, Stone therapy, Aromatherapy, Asian traditional massages.) • Hammam ritual
- Skin treatment
- Body treatments
- Hair and Make-up
- Wellness therapy
- Manicure, Pedicure & Nail art
- Computer literate, Communication skills, staff training and development, Social Media Group Creator and Influencer.