Curriculum VitaeFemaleD.O.B. 15 November 1984Number of years working in industry: 17 years 9 months |
Candidate ID Number: 12211
Nationality: Canadian
Language Skills:
Fluent: English
Permitted to work in: Canada
Position Sought: Spa Manager, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Massage Therapist, Receptionist
Personal Statement
My best quality is my passion for the Health & Wellness industry. This shines through in my day to day work which has lead me to a very successful career. I am seeking a Massage Therapist, Beauty Therapist or Management position within a 5 star Spa. My goal is to join my husband who for 5 months has worked & resided in Bermuda.
Seeking work in Southampton, Bermuda.
Employment History:
July 2010 - Present - Assistant Manager at (most recent employer hidden for confidentiality) Toronto, Ontario, Canada, (Day Spa)Duties included:
Position: Line Manager, Spa Services.
- Oversee the daily operations & scheduling of the Spa Services team; 45 aestheticians, 60 massage therapists & 2 hair dressers
- Proactively optimize schedules based on business demand
- Supervise spa care experts, and ensure all services are given following company standards.
- Educate employees on performing treatments, establish new protocols, provide training and coaching.
- Monitor treatment rooms & service areas to ensure that they are kept neat, clean and in compliance with health & safety regulations.
- Maintain adequate inventory of supplies & product.
- Actively work to meet departmental budget expectations set out by senior management team.
- Submit accurate payroll for designated pay period by the assigned deadline
- Adress any guest or employee concerns as they happen and follow up documentation
Products worked with:
Guinot, Swiss Line
Career Break - TravelingJanuary 2009 - October 2009 - Spa Manager at Steiner Leisure, Europe, (Cruise Ship)
Duties included:
- Daily management of the Spa Operation, Guest Services and experience aspect of all Spa Facilities; Including, Thermal area and Fitness Center.
- Management of 20 staff members; performance reviews, performance counselling, scheduling.
- Organizing & performing all training sessions & follow up.
- Actively work towards achieving targets and goals set out by the company.
- Handling Guest Complaints as per company policy.
- Inventory Control.
- Performed massage & facial & body treatments when necessary.
Products worked with:
Elemis, La Therapie
Career Break - TravelingFebruary 2008 - October 2008 - Beauty Therapist at Steiner Leisure, Caribbean & Alaska , (Product Company)
Duties included:
- Assisted the Spa Manager with management of a team of 24 staff members with responsibilities including Training & Mentoring.
- Assisted in the daily management of the Operation, Guest Services and experience aspect of all Spa Facilities.
- Work towards achieving personal cruise targets and Goals set out by the Spa Manager.
- Performed Massage Treatments
- Performed Face & Body Treatments
Products worked with:
Elemis, La Therapie
Career Break - TravelingNovember 2006 - August 2007 - Beauty Therapist at Steiner Leisure, Caribbean, (5 Star Hotel Spa)
Duties included:
performed Facial & Body Treatments, and Massage Therapy
Products worked with:
Elemis, La Therapie
Career Break - TravelingEducation and Qualifications:
| 2009 | Steiner Academy, London,UK & Miami, Florida, USA |
| Management Training Cruise responsibilities as a manager Company Policies & Procedures Quality Assurance Enhancing customer service Salon Sanitisation Stock Control Commission payments |
|
| 2006 | Elmcrest College of Applied Health Sciences |
Degree Graduated with Honors.
|
Product Training:
| November 2006 | Elemis & La Therapie |
| London, England -Attend training at Steiner Academy, -Product knowledge of face & Body -Service Protocols -Ionithermie product line -Retail Sales Training |