Curriculum VitaeFemaleD.O.B. 11 February 1991Number of years working in industry:14 years 11 months |
 |
Candidate ID Number: 120444
Nationality: British
Language Skills:
Fluent: English
Basic: Italian
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Spa Director, Spa Manager, Treatment Manager / Spa Trainer, Area Sales Representative
Personal Statement
Hardworking individual that thrives in a busy working environment, who keeps calm under pressure. Good at coaching and mentoring a large team to provide an excellent standard of customer service. Results driven who enjoys working on company revenue to esceed targets.
Seeking work in international locations and cruise ships
Employment History:
April 2021 - Present - Spa Manager at (most recent employer hidden for confidentiality) Chester , UK - United Kingdom, (5 Star Hotel Spa)Duties included:
Managing a team of 20 with general spa operations to provide the best standard of customer service. Training therapists and creating spa packages and offers to increase spa revenue. Coaching the team with retail sales training with regular performance reviews. Stock management and control to ensure stock is fast moving. Spa reservation management and reception operations. Dealing with customer complaints to ensure every customer leaves wanting to return. Daily revenue management to exceed targets.
Products worked with:
Elemis
medik8
OPI
Caci
St tropez
supernova
revitalash
July 2016 - Present - Spa Manager at Clarins , Chester , UK - United Kingdom, (Product Company)
Duties included:
Management of the clarins spa, monitoring revenue and training. Manager the clarins counter to ensure stock turnover and daily sales were met. Hosting events and workshops to help hit targets and promote the business. Carrying out regular reviews to ensure staff were hitting retail targets. Creating sales displays to catch customers attention. Dealing with complaints and returns. Managing the treatment diary system and bookings.
Products worked with:
Clarins
June 2014 - July 2015 - Skin Clinic Therapist at Ella rouge beauty , Sydney , Australia, (Skin Clinic)
Duties included:
Assist clinic manager with managing duties
stock control
reception duties
providing a high standard of treatments
selling treatment courses and retail to ensure regular custom
Cashing up and opening
Products worked with:
Dermalogica
thalgo
ultraceutical
priori
April 2009 - July 2013 - Beauty Therapist at Macdonald hotels , Whitchurch , UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Carrying out 5 star treatments
selling retail
reception duties
housekeeping duties
Products worked with:
Decleor
jessica
lava shells
Education and Qualifications:
| 2008 | Shrewsbury college |
| NVQ level 3 NVQ level 2 and 3 |
Product Training:
| July 2008 | |
Shrewsbury college - SCAT NVQ level 2 and 3 decleor jessica fake bake lava shells clarins priori dermalogica elemis medik8 opi
|
Vocational Qualifications
Teaching PTLLS