Curriculum VitaeFemaleD.O.B. 23 April 1970Number of years working in industry: 27 years 6 months |
Candidate ID Number: 11951
Nationality: British, New Zealander
Language Skills:
Fluent: English
Permitted to work in: New Zealand, UK - United Kingdom
Position Sought: Spa Consultant, Spa Director, Spa Manager, Salon Manager, Spa Co-ordinator, Assistant Manager, Treatment Manager / Spa Trainer, Skin Clinic Therapist, Massage Therapist, Holistic Therapist, Complementary Therapist, College Tutor
Personal Statement
I am a proactive team player with excellent interpersonal skills. An efficient, well organised individual with an eye for detail & the confidence to work under own supervision. I am loyal, reliable & committed to delivering 5 star service, with most of my previous roles being customer facing, this has given me a good grounding in providing excellent customer service, sometimes in the most difficult & challenging situations. Furthermore I understand the need to always be professional & conscientious when dealing with clients & I hope I am able to purvey that to all of those that come into contact with me in the working environment.
Seeking to work in the UK, New Zealand and International Locations
Employment History:
January 2014 - Present - Brand Ambassador at (most recent employer hidden for confidentiality) Auckland, New Zealand, (Product Company)Duties included:
Key Responsibilities include:
- Sales, developing business opportunities for new and existing accounts
- Marketing, initiating and running events and promotions
- Managing entire production process from preparation, bottling labelling and boxing
- Sourcing of new products and ingredients
- Supporting lab technician
- Handling invoice and purchase enquires
Reason for Leaving: Company relocating
May 2011 - January 2014 - Beauty Tutor at Intueri, Auckland, New Zealand, (College)
Duties included:
Key Responsibilities included:
- Delivery of courses in all disciplines of beauty, holistic and spa management therapies
- Preparing lesson plans and assessments
- Management of onsite spa academy
- Ongoing assessment of professional development of students
Reason for Leaving: Business sold
April 2009 - March 2011 - Spa Manager at Hyatt regency, Auckland, New Zealand, (5 Star Hotel Spa)
Duties included:
Key Responsibilities Included:
- Managing record keeping, inventory control and client retention programs through the spa management softwear
- Closely analysing purchasing, invoicing, stock control and control of spending, inline with agreed hotel budgets driving the business forward
- Driving the businessthrough front end sales, maximising use of kitomba systems
- Retail sales and focusing, motivating and training the team, in line with monthly targets and promotions to ensure targets were met
- Increase revenue and productivity through the effective management of column utilisation. This I achieved by re-structuring staff rotas and implementing a flexible working roster, so it was much easier to match spa occupancy to staff
- Maximising therapist treatment room utilisation and retail revenue
- Ongoing training of all new therapists to 5 star standard
- Marketing was a big part of the role, organising beauty and therapy presentations and events in the Spa
- Managing the spa trainer to ensure on-going training plans and assessments for staff were carried out, to ensure standards were met.
Reason for leaving: Hyatt sold the business.
Career Break - Job hunting
August 2006 - December 2008 - Spa Manager at Ardencote Manor, Stratford upon Avon, UK - United Kingdom, ( Hotel Spa)
Duties included:
Key Responsibilities Included:
- Increasing revenue and good column utilisation practise, through the effective use of the salon “Premier Spa" system
- Managing the operational and financial aspects of all of the Spa operations in a busy 12-treatment room spa
- Designing a new Spa menu, this involved researching and launching 2 new product brands, designing treatments, spa days and new brochure format
- Managing the business through a period of refurbishment and business overhaul, whilst still ensuring 1st class service & treatments were consistently delivered
- Working closely with Sales & Marketing department
Reason for leaving: Relocating to NZ
Career Break - Move overseas
December 2004 - July 2006 - Assistant Manager at David Lloyd Health Club and Spa, Solihull, UK - United Kingdom, (Day Spa)
Duties included:
Key Responsibilities included:
This started as a senior therapy position and led to Assistant Manager
- This was a hands on treatment based role
- Provide assistance to the Spa Manager, to ensure all standards were maintained and procedures followed
- Lead by example in all treatments
- Supervise the performance of all the therapists
- Take part with marketing events, including theme evenings and promotions
REASONS FOR LEAVING: To broaden management skills
January 2004 - January 2005 - Beauty Therapist at Hyatt Regency, Birmingham, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
Key Responsibilities Included
- Carried out a full range of holistic treatments including scrubs, wraps, facials and massages.
- Recommending and advising clients on the best treatment programmes and retail
- Handling all enquiries and bookings in relation to treatments.
Reason for Leaving: To broaden my skills and move to a senior role
July 1998 - June 2003 - Business Administration Manager at Haresbrook Nursing Home, Worcestershire, UK - United Kingdom, (Hospital / Medical Clinic)
Duties included:
Within the first year of management the Nursing home fees increased by £60k & Profit by £4oK. This was achieved by the following key actions: -
- Reviewing all supplier contracts & renegotiated terms
- Adopting a flexible administration style in order to carry the business through a change of ownership & new management
- Staff Management, Implementing staff training, manage and implementing staff contracts, policies and procedures
- Health & Safety management: Maintaining records relating to H&S/Fire and produce risk assessments
- Stock control and ordering
- Fee Management: Maintaining accounting records & reconciliation’s, production of fee notes, collection of outstanding amounts
REASONS FOR LEAVING: Voluntary redundancy, gave me the opportunity to pursue full time beauty course at college
Career Break - Training - industry-related
January 1998 - June 2003 - Assistant Front Office Manager at Thistle Hotel Group, Northamptom, UK - United Kingdom, ( Hotel Spa)
Duties included:
Key responsibilities included:
- All front office duties
- Developing and implementing strategies for achieving individual sales goals
- Ensuring the smooth running of front office through goal planning and time keeping
- Working within a Duty Manager capacity for the hotel once a week.
- Contact in-house customers to foster additional business, repeat bookings
- Planning and organising marketing and sales events with potential clients
- Using active selling skills in order to achieve sales targets.
REASON FOR LEAVING: For above role
Education and Qualifications:
| 2004 | Penny price school of aromatherapy |
| International federation of practising Aromatherapists Aromatherapy and reflexology |
|
| 2003 | Kidderminster college of beauty |
| NVQ Beauty level 1, 2,3 |
|
| 1990 | Worcester college of technology |
| HND HND Hospitality managment |
|
| 1986 | Tenbury High school |
Tenbury High School - O’ levels Cse’s |
Product Training:
| June 2013 | Dermaolgica one week training Pevonia 10 day training |
| Yon-ka-Onsite training
Elemis-Onsite training
Thalgo- Thalgo training center
Thalgo Thalgo-wraps,scrubs,facials,rituals Elemis-Scrubs,wraps,rituals,facials Dermalogica: Facials Yonka: Facials |
Vocational Qualifications
Computer technology RSA 1 and 2
Socail media qualifiaction
Hotel managment HND
Hobbies and Interests
Running
Making skincare products
Reading
Skining
Dance
Yoga