Curriculum VitaeMaleD.O.B. 13 October 1978Number of years working in industry:21 years 9 months |
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Candidate ID Number: 11924
Nationality: Portuguese
Language Skills:
Fluent: Portuguese, Spanish
Good: English
Basic: French
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director
Personal Statement
My six years of experience in Spa business from therapist to spa director as provided me an excellent knowledge of how to build, manage and develop the spa team, the spa operations and meet the client’s needs.
Seeking work in International Locations
Employment History:
October 2013 - Present - Spa Director at (most recent employer hidden for confidentiality) anahita, Mauritius, (5 Star Hotel Spa)Duties included:
Responsible introducing new spa brands
Develop retail strategy with an achievement of 25% of total revenue
Strategy of prices,
Budget and P&L,
Spa team Training,
Implement SOP
Train spa team in techniques of sales and service to the client (spa).
Development of new treatments and treatment menu
Products worked with:
Africology
Sundari
UMO
MCCM Medical Cosmetics
Terre D'afrique
Themae
March 2010 - Present - Spa Director at Vidago Palace Hotel, Chaves, Portugal, (5 Star Hotel Spa)
Duties included:
Responsible by all the Pre-Opening stage, strategy of prices, budget, P&L, marketing, installations, equipment, recruitment, therapists training, SOP, techniques of sales and service to the client (spa). Entrust of the team of therapists, stocks, products, schedules, development of new treatments. Technical formation of products and treatments with Aromatherpy Asssocitaes and MCCM Medical Cosmetics.
Products worked with:
Aromatherpay Associates and MCCM Medical Cosmetics
December 2011 - October 2013 - Spa Director at Universal Resorts, Kuramathi Island Resort, Maldives, (5 Star Hotel Spa)
Duties included:
Director of Spa at Kuramathi, Maafushivaru and Kandholhudoo islands
Responsible by all the Re-launching of the spa�s,
Strategy of prices,
Budget and P&L,
Spa team Training,
Implement SOP
Train spa team in techniques of sales and service to the client (spa).
Development of new treatments.
Products worked with:
YONKA
Zoya
Aromatherapy Associates
April 2005 - June 2011 - Head Therapist at Sheraton La Caleta Resort& Spa, Tenerife, Spain, (5 Star Hotel Spa)
Duties included:
Activities and responsibility Pre-Opening Activities as recruitment, spa staff formation, SOP, Entrust of the team of
therapists, stocks, products, schedules, development of new treatments. Knowledge
and execution of all of the treatments of ESPA as corporal massages of Aromatherapy,
facial, involvements, anti-cellulite, hot stones, hydrotherapy classes. Responsible for
the activities of the spa during weekend and Duty Manager of the hotel during the
week.
Execution of budgets, routines of operation, strategies of prices and marketing, tours
and important visits.
•Achievements Responsible by the spa, responsible by the daily operation, execution of budgets,
strategy of prices and marketing. Activities as recruitment, formation, procedures,
Entrust of the team of therapists, stocks, products, schedules, planning, and
development of new treatments.
Duty Manager of the hotel during the week
Products worked with:
Espa
June 2007 - March 2010 - Spa Manager at Aquapura hotels, Lamego, Portugal, (5 Star Hotel Spa)
Duties included:
Responsible by all the final trial of Pre-Opening, mainly strategy of prices, budget, P&L, marketing, installations, equipment, recruitment, therapists training, SOP, techniques of sales and service to the client (spa). Entrust of the team of therapists, stocks, products, schedules, development of new treatments
Products worked with:
- Karin Herzog and Ytsara
July 2006 - June 2007 - Spa Manager at Welldomus , Oporto, Portugal, (Day Spa)
Duties included:
Responsible by all the trial of Pre-Opening, mainly strategy of prices, marketing, installations, equipment, recruitment, development of new handlings, formation, procedures, techniques of sales and service to the client (spa). Entrust of the team of therapists, stocks, products, schedules, development of new treatments
Products worked with:
Aromatherpay associates and pevonia
May 2004 - April 2005 - Massage Therapist at Sheraton Porto Hotel & Spa, Porto, Portugal, (5 Star Hotel Spa)
Duties included:
Knowledge and execution of all of the treatments of ESPA as body massages of
Aromatherapy, facial, wrap anti-Cellulite, hot stones. Classes of hydrotherapy.
Control of products ESPA (professional, trolleys, requests). Schedules.
Commissions and incentives.
Training new therapists.
Products worked with:
Training in ESPA treatments and Products
Education and Qualifications:
| 2012 | |
| 2009 | ISESP |
Cooperativa de Ensino Superior, Politécnico e Universitário Teacher on the MBA in thermal facilities management
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| 2009 | Algarve and Vila Real Portugal |
SPA Management: Combining the holistic Spa with the medical clinic
Reiki 1 |
Vocational Qualifications
IT: Microsoft Office – Word, Excel, PowerPoint, Publisher, Project, Outlook.
Knowledge of Hotel Systems such as OPERA. SIHOT.
Knowledge of Spa System such as Baron, Reservation Assistant, Spa Soft.
Driving License – A, B, C
Swimmer in national and international teams
Lifeguard Course