Curriculum VitaeMaleD.O.B. 07 March 1976Number of years working in industry:24 years 4 months |
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Candidate ID Number: 11570
Nationality: French
Language Skills:
Fluent: English, French
Good: German
Basic: Mandarin
Permitted to work in: European Union, Croatia
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager
Personal Statement
Strongly sales and results oriented, I manage people with passion.
I am looking for a challenging mission, and opportunity to use my skills
and developp the spa positionning to generate extra room nights.
Seeking work in both national and international locations
Employment History:
January 2013 - Present - Spa Consultant at (most recent employer hidden for confidentiality) Montreux, Switzerland, ( Hotel Spa)Duties included:
Seminar on spa management for hoteliers and hospitality students.
Creation of various work shops
Consulting: various day and hotel spa mission
August 2011 - September 2012 - Spa Director at Thermes Parc, Valais , Switzerland, ( Hotel Spa)
Duties included:
General Manager for a thermal resort in the Swiss Alps.
2 restaurants, thermal baths (100,000 clients/year), spa, 140 appartments for rent.
- Decrease staff cost by 40% within a year
- Increase TO contracts
- Opening of a Terraké spa
- General accounting
- Health & safety
- Estate sales strategy
- Produce marketing and CRM tools
Products worked with:
Terraké
Career Break - Training - industry-relatedNovember 2008 - December 2010 - Spa Director at Hotel Crans Ambassador, Crans Montana, Switzerland, (5 Star Hotel Spa)
Duties included:
Space planning
Architecture follow up
Spa destination concept
Packaging & marketing strategy
Memberships sales
Training program
Selection of suppliers
Customer Relationship Management
Market study
Pricing
Positionning
Opening and creation of the concept directly with the owner
Products worked with:
Amalabeauty
Swiss Perfection
April 2006 - October 2008 - Operation director at L-Raphael, Geneva, Switzerland, (High Street Salon)
Duties included:
600m2, 11 treatment rooms, 1 hair dressser, medical procedures non invasive
- Luxury beauty center, specialized in anti-aging and non invasive procedures.
- Setting standards for concept expansion : recruitment, training, sales, marketing
- In charge of the sales strategy to distribute L-Raphael cosmetics line to hotel spas
In charge of opening up the Chalet L-Raphael Verbier
. Responsible for handling PR, and press
Products worked with:
L-Raphael product line
L'Oreal for Hair
April 2005 - April 2006 - Spa Manager at Raffles Montreux Palace, Montreux, Switzerland, (5 Star Hotel Spa)
Duties included:
2000m2, 2 swimming pools, 10 treatments rooms,17 staff, 500 members, 1 fitness, 1 café,
- Leading spa award, Carpe Diem Award 2006.
- Develop profit by 27%, increase productivity, increase reservation up selling, design new package for DMCs
- Develop and train the staff. Design strategy to increase spa selling upon hotel reservation.
Design menu, Research new supplier, Implement standards in customer service.
Products worked with:
Kerstin Florian
Raffles Amrita own products
June 2004 - March 2005 - Assistant Manager at Madinat Jumeirah, Dubai, UAE - United Arab Emirates, (5 Star Hotel Spa)
Duties included:
6000m2, 26 treatments rooms, 90 employees, awarded best spa in Middle East 2005
- Increase retail sales from 7 to 30%
- Increase average time per guest from 73 to 96 min.
- Recruit and train a new team. Develop pre-booking system with Tour operators.
- Work on marketing plan and capture rate.
Implement quality standards of the department for ISO 9001
Products worked with:
Aromatherapy Associates
Sodashi
Shiva
March 2001 - April 2004 - Assistant Manager at Holmes Place, Geneva, Switzerland, (Health Club)
Duties included:
British chain operating 70 fitness around Europe. Geneva’s club has 5000 members,with a daily flow of 1000 guests, and offer a wild range of services; body treatments,wellness restaurant and spa areas as well as traditional fitness facilities.
- Sales Manager Jan 2004-Jun 2004
Key achievement: increase by 30% the pro-active prospection, increase retention
- Assistant Manager: Jun 2002- Dec 2003
Key achievement: exceeded sales yearly sales target by 12%, increase secondary spending by 25%
Duty Manager: Mar 2001-May 2002
Key achievement: implement stock control procedure and exceeded sales target by 7%.
February 1998 - July 1998 - Management Trainee at Hyatt Regency, Xian, China, (5 Star Hotel Spa)
Duties included:
Management trainee in sales & rooms
Coordinator US presidential visit, Bill Clinton
In charge of long staying well being
Education and Qualifications:
| 2007 | Companies internal training |
| Train the trainer , Hyatt Sales Training Holmes Place, DISC Quality Management training, Jumeirah participation numerous seminars and spa events (cosmeeting, cosmoprof...) |
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| 2000 | Lausanne Hospitality Management School |
Bachelor degree in hospitality Management |
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| 1995 | Florida International University |
TOEFL: 560 pts International business studies in English |
Vocational Qualifications
Teaching spa management classes
Members of tourism organisation
Publishing of spa management book with Lausanne Hotel School 2012
Hobbies and Interests
Spinning, body pump
Scuba diving, horse riding, hiking