Curriculum VitaeMaleD.O.B. 22 December 1975Number of years working in industry:25 years 6 months |
 |
Candidate ID Number: 11196
Nationality: Tunisian
Language Skills:
Fluent: English, French, Arabic
Permitted to work in: Tunisia
Position Sought: Spa Consultant, Regional Senior Manager, Spa Director, Spa Manager
Personal Statement
Seeking work in the Middle East, or on a cruise ship and open to other national and international opportunities.
Employment History:
February 2003 - Present - Spa Director at (most recent employer hidden for confidentiality) hammamet, Tunisia, (5 Star Hotel Spa)Duties included:
- Prepare, implement and update business & marketing Plan.
- Manage the financial budget, control costs and prepare expenses reports
- Ensure the Spa operating procedures and polices
- Supervise daily spa operations and liaise with other staff members to ensure cleanliness, maintenance and service standards are upheld
- Co-ordinate spa promotions and other marketing activities to maximize Spa position in the market
- Assist in the development and updating of the spa brochure
- Manage client feedback
- Check inventory of health products
- Train employees.
- Handle employee schedules.
- Purchase necessary materials.
- Developing vendor relations.
Overseeing and motivating spa sales, implement strategies to achieve Performance targets
Products worked with:
decleor
sothys
gatineau
January 2011 - January 2011 - hotel manager at royal azur, tunisia , Tunisia, (5 Star Hotel Spa)
Duties included:
q ASSISTANT GENERAL MANAGER
Responsibilities and achievements:
- Supervise the respect of law, rules and the dispositions running the hotel activities.
- Collaborate with the human resources department of applying for a new staff.
- Supervise and control the hotel activities within the departments and services.
- solve all problems in the hotel and plan preventive actions.
Undertake constant contacts with agencies to maintain and consolidate good relations
August 2000 - January 2011 - quality manager at orangers group, tunisia, Tunisia, (5 Star Hotel Spa)
Duties included:
q QUALITY & TRAINING MANAGER
q Responsibilities and achievement:
- Manage all quality assurance in ORANGERS GROUP and report directly to the PRESIDENT GENERAL MANAGER
- Perform quality audit other group.
- Analyze the quality ensurence system and suggest actions for improvement.
- Obtain ISO9002 accreditation for hotels and thalasso sites departments.
- In store the HACCP System
plan and elaborate the training program for all staff of the hotels
Education and Qualifications:
| 2000 | hotel management |
| master degree | |
| 2000 | centre international de glion |
master degree hotel management |