Curriculum Vitae Female D.O.B. 08 May 1987 Number of years working in industry: 4 years 11 months

Candidate ID Number: 110377
Nationality: British
Language Skills:
  Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, Massage Therapist, Holistic Therapist, Complementary Therapist, Nail Technician, Receptionist

Personal Statement

A motivated, warm-hearted & dedicated Beauty Therapist, who strives to provide excellent client care and customer service to every client throughout their whole experience.

Performs a range of treatments with confidence and competence, tailoring each experience - in that it is unique to the client, and specific to their needs. Helping them to look and feel great, confident, happy and the best they can be, and also maintain a healthy & balanced lifestyle.

A relatable, caring person who enjoys meeting people from all walks of life and an excellent communicator & team player who works well, collaboratively and autonomously.

Perfectionist at heart and lover of all things beauty and wellbeing. I have excellent leadership skills, I am innovative and independent and enjoys demonstrating these qualities at work. I am committed to my development as a therapist and am currently looking to enlarge my knowledge and range of skills within the beauty and wellbeing industry. I would like to be able to have the opportunity to be a level 4 qualified Therapist, and continue my professional development in other specific areas of the field.

Seeking work in international locations

Employment History:

April 2023 - Present - Spa Therapist at (most recent employer hidden for confidentiality) UK, (5 Star Hotel Spa)

Duties included:

• Delivers a high level of treatment standards at all times to guests
• Supporting and training new and temp therapists to ensure treatment standards are achieved
• Achieve Spa revenue, profit and customer satisfaction goals for the Spa and Wellness operation
• Exceed guest expectations and seeks opportunities to improve the guest experience
• Spa Therapist treatment experience within a 5 Star Spa environment
• Ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.

January 2023 - Present - Spa Therapist at Redcurrant , UK, (5 Star Hotel Spa)

Duties included:

Providing excellent guest service to clients in London’s most prestigious 4 & 5* Hotel Spa’s

at the following locations:

• Ayanna Spa
• Chelsea Harbour Health Club & Spa
• Agua Spa, Sea Containers
• Rena Spa, St.Pauls

October 2022 - Present - Spa Therapist at Spa-Elite , UK, (5 Star Hotel Spa)

Duties included:

Providing excellent guest service to clients in London’s most prestigious 4 & 5* Hotel Spa’s

at the following locations:

Richmond Harbour Hotel & Spa

October 2022 - Present - Spa Therapist at Esprit, UK, (5 Star Hotel Spa)

Duties included:

Providing excellent guest service to clients in London’s most prestigious 4 & 5* Hotel Spa’s

at the following locations:

• Sofitel, London St James
• Renaissance, St. Pancras
• Intercontinental o2
• Montcalm East

February 2022 - April 2023 - Spa Consultant at Kensington Health Club & Spa, UK, (5 Star Hotel Spa)

Duties included:

• Providing excellent face and body treatment service to guests visiting the Health Club & Spa including: Facials, Body Treatments and Massage
• Demonstrate the highest level of professionalism in order to provide a first class and consistent service to guests
• Help ensure the safety and efficiency of day to day operation of the Spa, acting as an integral ambassador for the Club and Spa

July 2022 - September 2022 - Spa Therapist at Brown’s Hotel & Spa, UK, (5 Star Hotel Spa)

Duties included:

• Provided full Beauty and Body Therapy services
• Helped with spa maintenance including presentation, hygiene and cleanliness of the spa area including the Gym
• Assisted with upselling and promotion of treatments and products
• Assisted with all Spa Reception duties as and when needed
• ensure that the Assistant Spa Manager and Spa Manager are kept well informed of any
• Reported any problems/complaints/queries which have arisen to the Spa Manager
• Attended all required/relevant department training sessions and/or meetings required
• Liaise effectively with other departments to ensure good communication and offer support
• Supported and fully compliant with hotel policies & procedures
• Followed safe working practices under the Health and Safety Act as applicable

February 2022 - April 2022 - Spa Therapist at London Marriott Hotel Spa, London, County Hall, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

• Delivered a variety of the London Marriott Leisure Club, Revitalise Spa Face and Body treatments that included a range of facials and body massage treatments
• Upheld hygiene standards and followed health and safety regulations
• Cleaning/Maintaining equipment
• Keeping a clean and stocked room
• Suggested and promoted retail products and additional services

Products worked with:

Kaeso Facial Care

Career Break - Job hunting



September 2021 - October 2021 - Beauty Therapist at Linnaean, Nine Elms, London, UK - United Kingdom, (Day Spa)

Duties included:

• Primarily Nails - Mani, Pedi
• Massage
• Waxing
• Reception

Products worked with:

EmiLAC, Elemis, Murad, ESPA, Aromatherapy Associates, plus more

October 2021 - October 2021 - Receptionist at The You Clinic, London, UK - United Kingdom, (Skin Clinic)

Duties included:

• First point of contact for customers who visit our salon or make contact to learn about our services
• Warmly greeting clients upon their arrival & allocating them to the guest waiting area and inform therapists of guests’ arrival
• Offer beverages and chat with clients who are in the waiting area
• Update client records
• Inform clients about new services and offers
• Answering client telephone, email & face to face queries via phone, email and in person
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Welcome walk-ins, and schedule appointments based on availability
• Processing client payment transactions
• Checking guests in & out of appointments likewise, booking & confirming appointments by phone & email
• Maintain a clean & tidy reception area and floor i.e ensure brochures are properly displayed and up to date
• Order business cards, brochures and stationery as needed

Career Break - Worked another field/industry



December 2019 - December 2019 - Beauty Therapist at LIfeSpa, London, UK - United Kingdom, (Day Spa)

Duties included:

• Massage and facials
• Manicure & Pedicure
• General cleaning and tidying of the Spa
• Laundry and maintenance of Towels etc.
• Reception cover
• Opening and closing Spa

Products worked with:

Dermalogica and Elemis

Career Break - Worked in another industry



September 2019 - November 2019 - Spa Therapist at 4Leisure Recruitment, London, UK - United Kingdom, (5 Star Hotel Spa)

Duties included:

• Worked on a temporary basis giving me a chance to experience working in many of central and greater London’s most prestigious 5* spas whilst working flexibly to suit a schedule that works for me.
• Provided an outstanding guest service to clients providing treatments at the following locations:
• Raddisson, Heathrow
• One Hotel, Aldwych
• Bamford Haybarn, Brompton
• Away Spa, Leicester Square
• Dolphin Square Spa, Pimlico
• K West Hotel, West London

Products worked with:

Elemis, ESPA, Comfort Zone, La Sultan De Saba, Oskia, Natura Bisse,

Career Break - Job hunting



November 2018 - July 2019 - Spa Therapist at GLL, Spa Experience, London, UK - United Kingdom, (Health Club)

Duties included:

• Perform treatments
• Achieving retail targets
• Reception Procedures
• Marketing & Promo’s
• Revenue Protection
• Delivery of Spa Brand
• Preparation of areas & equipment as appropriate
• H & S
• Managing spa LONDON inbox enquiries
• Gathering customer feedback

Products worked with:

Elemis, Murad, CND

Career Break - Job hunting



October 2018 - October 2018 - Massage Therapist at Body fit, The GYM, London, UK - United Kingdom, (Health Club)

Duties included:

• Provide 30-50 minute classic swedish and deep tissue massages for appointment holders and walk-ins
• Guide clients through service offerings & help clients choose best types of massage treatments for them
• Conducting client consultations before treatments and providing aftercare advice
• Design sessions around clients’ specific complaints or problem areas
• Listen to clients during treatments & adjusting techniques according to clients’ needs
• Suggest massage schedules for recurring sessions
• Travel to corporate locations to deliver on-site treatments

Products worked with:

Grapeseed and Almond oil

Education and Qualifications:

2018	The Training Room
	Itec level 3 diploma in beauty therapy Beauty Therapy Level 3 with CND & Lava Shells
2013	South Thames College, Wandsworth
	Diploma Access to Education Studies with Psychology & Literature
2003	Acton High
	Gcse english, I.T, Health & Social Care

Product Training:

November 2018

Elemis

Elemis Academy Biotec facials Hands on facials & massage & body treatments Biotec facials Hands on facials & massage & body treatments Deep Tissue Massage - 14 th November 2018 Peaceful Pregnancy - 16/11/18 ELEMIS Hands on Facials - 6 th November 2018 BIOTEC - 11/07/2019 Garden of England and Hot Mineral Body Boost - 18/7/19 Targeting Toning and Tightening - 19/7/19 Exotics and Thousand Flower Detox Wrap - 16/7/19 Facial Therapy - 20th – 21st August 2019

Vocational Qualifications

IT skills

Hobbies and Interests

Gym, reading, music, art,

CV created at www.spastaff.com