Curriculum VitaeFemaleD.O.B. 08 May 1987Number of years working in industry: 4 years 11 months |
Candidate ID Number: 110377
Nationality: British
Language Skills:
Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Director, Spa Manager, Spa Co-ordinator, Assistant Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist, Skin Clinic Therapist, Massage Therapist, Holistic Therapist, Complementary Therapist, Nail Technician, Receptionist
Personal Statement
A motivated, warm-hearted & dedicated Beauty Therapist, who strives to provide excellent client care and customer service to every client throughout their whole experience.
Performs a range of treatments with confidence and competence, tailoring each experience - in that it is unique to the client, and specific to their needs. Helping them to look and feel great, confident, happy and the best they can be, and also maintain a healthy & balanced lifestyle.
A relatable, caring person who enjoys meeting people from all walks of life and an excellent communicator & team player who works well, collaboratively and autonomously.
Perfectionist at heart and lover of all things beauty and wellbeing. I have excellent leadership skills, I am innovative and independent and enjoys demonstrating these qualities at work. I am committed to my development as a therapist and am currently looking to enlarge my knowledge and range of skills within the beauty and wellbeing industry. I would like to be able to have the opportunity to be a level 4 qualified Therapist, and continue my professional development in other specific areas of the field.
Seeking work in international locations
Employment History:
April 2023 - Present - Spa Therapist at (most recent employer hidden for confidentiality) UK, (5 Star Hotel Spa)Duties included:
- Delivers a high level of treatment standards at all times to guests
- Supporting and training new and temp therapists to ensure treatment standards are achieved
- Achieve Spa revenue, profit and customer satisfaction goals for the Spa and Wellness operation
- Exceed guest expectations and seeks opportunities to improve the guest experience
- Spa Therapist treatment experience within a 5 Star Spa environment
- Ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results
- Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.
January 2023 - Present - Spa Therapist at Redcurrant , UK, (5 Star Hotel Spa)
Duties included:
Providing excellent guest service to clients in London’s most prestigious 4 & 5* Hotel Spa’s
at the following locations:
- Ayanna Spa
- Chelsea Harbour Health Club & Spa
- Agua Spa, Sea Containers
- Rena Spa, St.Pauls
October 2022 - Present - Spa Therapist at Spa-Elite , UK, (5 Star Hotel Spa)
Duties included:
Providing excellent guest service to clients in London’s most prestigious 4 & 5* Hotel Spa’s
at the following locations:
Richmond Harbour Hotel & Spa
October 2022 - Present - Spa Therapist at Esprit, UK, (5 Star Hotel Spa)
Duties included:
Providing excellent guest service to clients in London’s most prestigious 4 & 5* Hotel Spa’s
at the following locations:
- Sofitel, London St James
- Renaissance, St. Pancras
- Intercontinental o2
- Montcalm East
February 2022 - April 2023 - Spa Consultant at Kensington Health Club & Spa, UK, (5 Star Hotel Spa)
Duties included:
- Providing excellent face and body treatment service to guests visiting the Health Club & Spa including: Facials, Body Treatments and Massage
- Demonstrate the highest level of professionalism in order to provide a first class and consistent service to guests
- Help ensure the safety and efficiency of day to day operation of the Spa, acting as an integral ambassador for the Club and Spa
July 2022 - September 2022 - Spa Therapist at Brown’s Hotel & Spa, UK, (5 Star Hotel Spa)
Duties included:
- Provided full Beauty and Body Therapy services
- Helped with spa maintenance including presentation, hygiene and cleanliness of the spa area including the Gym
- Assisted with upselling and promotion of treatments and products
- Assisted with all Spa Reception duties as and when needed
- ensure that the Assistant Spa Manager and Spa Manager are kept well informed of any
- Reported any problems/complaints/queries which have arisen to the Spa Manager
- Attended all required/relevant department training sessions and/or meetings required
- Liaise effectively with other departments to ensure good communication and offer support
- Supported and fully compliant with hotel policies & procedures
- Followed safe working practices under the Health and Safety Act as applicable
February 2022 - April 2022 - Spa Therapist at London Marriott Hotel Spa, London, County Hall, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Delivered a variety of the London Marriott Leisure Club, Revitalise Spa Face and Body treatments that included a range of facials and body massage treatments
- Upheld hygiene standards and followed health and safety regulations
- Cleaning/Maintaining equipment
- Keeping a clean and stocked room
- Suggested and promoted retail products and additional services
Products worked with:
Kaeso Facial Care
Career Break - Job huntingSeptember 2021 - October 2021 - Beauty Therapist at Linnaean, Nine Elms, London, UK - United Kingdom, (Day Spa)
Duties included:
- Primarily Nails - Mani, Pedi
- Massage
- Waxing
- Reception
Products worked with:
EmiLAC, Elemis, Murad, ESPA, Aromatherapy Associates, plus more
October 2021 - October 2021 - Receptionist at The You Clinic, London, UK - United Kingdom, (Skin Clinic)
Duties included:
- First point of contact for customers who visit our salon or make contact to learn about our services
- Warmly greeting clients upon their arrival & allocating them to the guest waiting area and inform therapists of guests’ arrival
- Offer beverages and chat with clients who are in the waiting area
- Update client records
- Inform clients about new services and offers
- Answering client telephone, email & face to face queries via phone, email and in person
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Welcome walk-ins, and schedule appointments based on availability
- Processing client payment transactions
- Checking guests in & out of appointments likewise, booking & confirming appointments by phone & email
- Maintain a clean & tidy reception area and floor i.e ensure brochures are properly displayed and up to date
- Order business cards, brochures and stationery as needed
Career Break - Worked another field/industry
December 2019 - December 2019 - Beauty Therapist at LIfeSpa, London, UK - United Kingdom, (Day Spa)
Duties included:
- Massage and facials
- Manicure & Pedicure
- General cleaning and tidying of the Spa
- Laundry and maintenance of Towels etc.
- Reception cover
- Opening and closing Spa
Products worked with:
Dermalogica and Elemis
Career Break - Worked in another industry
September 2019 - November 2019 - Spa Therapist at 4Leisure Recruitment, London, UK - United Kingdom, (5 Star Hotel Spa)
Duties included:
- Worked on a temporary basis giving me a chance to experience working in many of central and greater London’s most prestigious 5* spas whilst working flexibly to suit a schedule that works for me.
- Provided an outstanding guest service to clients providing treatments at the following locations:
- Raddisson, Heathrow
- One Hotel, Aldwych
- Bamford Haybarn, Brompton
- Away Spa, Leicester Square
- Dolphin Square Spa, Pimlico
- K West Hotel, West London
Products worked with:
Elemis, ESPA, Comfort Zone, La Sultan De Saba, Oskia, Natura Bisse,
Career Break - Job hunting
November 2018 - July 2019 - Spa Therapist at GLL, Spa Experience, London, UK - United Kingdom, (Health Club)
Duties included:
- Perform treatments
- Achieving retail targets
- Reception Procedures
- Marketing & Promo’s
- Revenue Protection
- Delivery of Spa Brand
- Preparation of areas & equipment as appropriate
- H & S
- Managing spa LONDON inbox enquiries
- Gathering customer feedback
Products worked with:
Elemis, Murad, CND
Career Break - Job huntingOctober 2018 - October 2018 - Massage Therapist at Body fit, The GYM, London, UK - United Kingdom, (Health Club)
Duties included:
- Provide 30-50 minute classic swedish and deep tissue massages for appointment holders and walk-ins
- Guide clients through service offerings & help clients choose best types of massage treatments for them
- Conducting client consultations before treatments and providing aftercare advice
- Design sessions around clients’ specific complaints or problem areas
- Listen to clients during treatments & adjusting techniques according to clients’ needs
- Suggest massage schedules for recurring sessions
- Travel to corporate locations to deliver on-site treatments
Products worked with:
Grapeseed and Almond oil
Education and Qualifications:
| 2018 | The Training Room |
| Itec level 3 diploma in beauty therapy Beauty Therapy Level 3 with CND & Lava Shells |
|
| 2013 | South Thames College, Wandsworth |
| Diploma Access to Education Studies with Psychology & Literature |
|
| 2003 | Acton High |
Gcse english, I.T, Health & Social Care |
Product Training:
| November 2018 | Elemis |
Elemis Academy Biotec facials Hands on facials & massage & body treatments Biotec facials Hands on facials & massage & body treatments Deep Tissue Massage - 14 th November 2018 Peaceful Pregnancy - 16/11/18 ELEMIS Hands on Facials - 6 th November 2018 BIOTEC - 11/07/2019 Garden of England and Hot Mineral Body Boost - 18/7/19 Targeting Toning and Tightening - 19/7/19 Exotics and Thousand Flower Detox Wrap - 16/7/19 Facial Therapy - 20th – 21st August 2019 |
Vocational Qualifications
IT skills
Hobbies and Interests
Gym, reading, music, art,