Curriculum Vitae Female D.O.B. 14 May 1995 Number of years working in industry: 10 years 8 months

Candidate ID Number: 86575
Nationality: British
Language Skills:
  Fluent: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Consultant, Receptionist

Personal Statement

I currently work full time for an online retailer, however, I recently decided I wanted to take a different career path and fulfill my dreams of becoming a full time beauty therapist. I have just recently got my diploma for facial massage and exfoliation, which I qualified for in Manchester this month. I want to still further develop my beautician skills and expand my knowledge as well as building up a good clientele.

I strongly feel all my relevant skills and experience would really benefit myself and the spastaff as I am able to quickly adapt to new people and environments.

I am always willing to learn more and put in the hard work when necessary to complete any tasks at hand.

I am fully flexible and would love to be considered for the following role to further pursue my dreams as a beautician.

Seeking work in national locations

Employment History:

January 2020 - Present - Order processor at (most recent employer hidden for confidentiality) Aintree, UK - United Kingdom, (Product Company)

Duties included:

• Quality Control.
• Identify new orders, using dedicated softwares.
• Check inventories to locate requested products.
• Confidently apply discounts, reviewing orders for accuracy.
• Prepare invoices and promote additional merchandise to customers.
• Respond to customer queries via email.
• Work to tight deadlines to meet the highest possible shipment numbers on a daily basis.
• Usage of Shopify, DPD and Shipstation softwares to fulfill high volume orders.

August 2017 - February 2020 - Admin assistant at Oh polly , Bromborough, UK - United Kingdom, (Product Company)

Duties included:

• Chase unpublished stock through various departments.
• Competitor monitoring.
• Report on Bestsellers.
• Successfully process refunds, exchanges and out of stock systems.
• Process social media collaborations.
• Keep up to date with replenished stock.
• Usage of different online systems such as Magento, Klarna, Kount, Braintree, Zendesk, Google Drive, Airtable, Microsoft Excel, PeopleVox, Slack and Linnworks.
• Usage of social media platforms such as Instagram, Twitter, Facebook and TikTok.

June 2015 - August 2017 - Membership Sales Professional at Outfit, Southport, UK - United Kingdom, (Product Company)

Duties included:

• Lead by example to provide excellent customer service.
• Undertake replenishment and merchandising duties to help the store achieve sales and profit targets.
• Understand and demonstrate customer care and high levels of customer service to new and regular customers.
• Display good listening skills to identify all customer needs.
• Confidently make and close sales/offering personal shopping assistance to all customers.
• Open customer store cards to reach daily store targets/exceed personal targets.

March 2017 - August 2017 - Receptionist at Owens Salon, Southport, UK - United Kingdom, (Day Spa)

Duties included:

• Keeping the reception area clean & tidy and maintaining a consistent presence at the desk.
• Billing treatments accurately and on time.
• Preparing guest schedules for the next day’s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame.
• Having knowledge of the type of treatments available and be able to give advice on treatment procedures and contra-indications.
• General administration duties including ensuring the required information and items needed are replenished and ready for use.
• To communicate relevant information to the therapists and managers on duty.
• Demonstrate high levels of customer service and satisfaction.
• Drive desk sales and achieve targets for promotions and treatment launches.
• Carry out any other reasonable tasks allocated by Management.

Products worked with:

Dermalogica

Education and Qualifications:

2020	The Beauty Academy in Manchester
	Diploma certificate National Diploma in Facial Massage and Exfoliation
2013	Southport college
	Level 3 Extended Diploma in Travel and Tourism Distinction Distinction Merit
2011	Greenbank High School
	8 GCSE passes A-C grades

Hobbies and Interests

I love travelling, socialising, relaxing, gyming, modelling and baking.

CV created at www.spastaff.com