Curriculum VitaeFemaleNumber of years working in industry: 2 years 7 months |
Candidate ID Number: 84978
Nationality: Spanish
Language Skills:
Fluent: English, Spanish
Permitted to work in: European Union, UK - United Kingdom
Position Sought: Receptionist
Personal Statement
Employment History:
January 2020 - October 2020 - Receptionist at (most recent employer hidden for confidentiality) London, UK - United Kingdom, (5 Star Hotel Spa)Duties included:
-Making reservations and follow up all enquires to maximize productivity.
-Ensuring that there is co-ordination between the reception, therapy and spa Butler teams regarding guest information / preferences / requests and whereabouts.
-Ensuring all bills are accurate and presented according to the agreed standard.
-Ensuring that all complaints are acknowledged and reported to the management team and where possible provide an immediate response to ensure service recovery.
-Ensuring every member and hotel guest is welcomed with a smile and to provide and friendly and efficient service.
Products worked with:
ILA
TATA HARPER
LA PRAIRIE
August 2018 - December 2019 - Retail Professional at ZARA, Inditex, London, UK - United Kingdom, (Product Company)
Duties included:
-Maintaining responsibility for one or several sections of the store and keeping a well-presented image of the store.
-Ensuring that customers are acknowledged and receive a quality service face to face.
-Being fully aware of all collections, new arrivals and promotions offered in the store.
June 2017 - December 2017 - Area Sales Representative at Lafuente, Malaga, Spain, (Product Company)
Duties included:
Conducting desk research in accordance with the needs of the market research to establish a new sales strategy to enter new markets. Managing marketing strategies to increase sales in other countries, while providing excellent customer service to national customers to ensure theirs orders arrive efficiently.
Products worked with:
Automotive
Education and Qualifications:
| 2015 | University of Málaga |
| Bachelor's degree Marketing and Market Research |
|
| 2020 | University of Greenwich, London |
Master's degree in Strategic Marketing |
|
| 2015 | University of Málaga, Spain |
Bachelor's degree in Marketing and Market Research |
Product Training:
| February 2020 | TATA HARPER |
The Lanesborough Club & Spa in London Tata Harper's product range |