Curriculum Vitae Female D.O.B. 26 February 1985 Number of years working in industry: 6 years 2 months

Candidate ID Number: 78262
Nationality: British, British
Language Skills:
  Good: English
Permitted to work in: UK - United Kingdom
Position Sought: Spa Manager, Head Therapist, Treatment Manager / Spa Trainer, Senior Therapist, Beauty Therapist

Personal Statement

Dynamic Spa Manager with over 10 years of experience in the beauty and wellness industry. Skilled in Spa operations, Customer Service, Sales and Leadership. Proven expertise in maximising treatments and retail sales to exceed financial targets. A background of working on luxury cruise ships, specialising in Elemis products and providing treatments to high profile clients. Successful in leading and supervising teams of therapists to ensure highest standards are maintained. Proven ability to create successful promotional strategies.

Seeking work in international locations

Employment History:

September 2019 - July 2020 - Spa Manager at (most recent employer hidden for confidentiality) French Polynesia , (Cruise Ship)

Duties included:

• Oversaw daily spa operations including facility maintenance, guest relation, staff management, financial reporting and stock control

• Supervised and lead the spa team towards achieving and maintaining highest standards

• Provided regular performance updates to the corporate office, by submitting sales and productivity reports

• Maintained a personal schedule of beauty treatments for high profile clients

Products worked with:

Elemis

December 2014 - April 2018 - Beauty Therapist at One Spa World, World Wide , (Cruise Ship)

Duties included:

• Provided a range of massage treatments, specialising in the exclusive quartz crystal massage

• Organised promotional events to create bespoke treatment packages, increasing spa bookings

• Handled guest complaints and special requirements

• Held regular staff meetings to keep staff up to date on spa operations

Products worked with:

Elemis

Nouveau Lash

April 2013 - September 2016 - Senior Therapist at Champneys , Guildford, UK - United Kingdom, (Day Spa)

Duties included:

• Responsible for staff training, treatments and product launches

• Effectivity managed spa inventory and ensured audit compliance

• Provided product and skin care recommendations to suit client needs

• Ensured health and safety regulations are complied with at all times

Products worked with:

Elemis

Decleor

Caci

December 2012 - April 2013 - Spa Manager at Mark Warner , Chalet Hotal Derangere, France, (5 Star Hotel Spa)

Duties included:

• Provided Elemis face and body massages including hot stones and Hopi ear candle

• Implemented and monitored guest feedback to ensure the best possible experience, and continuous improvement of service

• Set and achieved strategic goals, in line with organisational objectives

Products worked with:

Elemis

Hopi Ear Candle

Education and Qualifications:

2019	One Spa World Training Miami
	Certificate in Mangement Spa Mangement
2014	Trained in house One Spa World Harrow
	Certificate Bamboo Massage Hot Stome Massage Thai Herbal Poultice Massage Nouveau Lash Elemis Deep Tissue Massage Quartz Crystal Massage Elemis Lime and Ginger Salt Scub Elemis Aroma Spa Seaweed Massage
2008	Nescot Collage
	NVQ Level 3 Beauty Aromatherpay Massage Indain Head Massage
2009	Nescot Collage
	VTCT Level 2
2008	Franbrough Collage
	NVQ Level 3

Product Training:

April 2017	Elemis
	Elemis Academy of Excellance in London  Elemis Face and Body Treatments Elemis Biotec Facial Elemis Exotic Face and Body Treatment Elemis Deep Tissue Massage Elemis Deeper than deep Hot Stone Massage Elemis Aroma Spa Seaweed Wrap
January 2010	Decleor
	Champneys Tring  Decleor Facials Decleor Body Scrubs Decleor Body Massage
May 2009	Dermalogica
	Dermalogica Training School Leatherhead  Dermalogica Facials

Hobbies and Interests

• Fitness
• Paddle Boarding
• Skiing
• Scub Diving
• Hicking
• Drawing

CV created at www.spastaff.com